A
Call Intelligence
Navaneeth Leela with Harish — Feb 20, 2026 10:43
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Navaneeth Leela. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
58 / 34
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Needs more time to decide
Not now maathram konja naal time kudunga okay.
|
time | Customer | Yes | agreement and soft follow-up | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Follow up on details sent previously. |
Key Moments
100:14
Customer requests time
The primary outcome of the call; shifts the lead to a 'waiting' status.
Trust Signals
1
Confirmed they reviewed the details sent.
Resistance Signals
2
Requested more time
Avoided immediate commitment
Topics Discussed
Previous call reference
Review of details
Request for time
Contact information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite greeting and recognition of the rep. |
| Middle | 2 | neutral | Directly stating they need more time. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.85s
Hello.
Speaker 0
1.07s
Hello, yes.
Speaker 1
1.91s
Aa Ma'am, good morning Ma'am, Harish pesuren Ma'am, IO-la irundhu day before day kooppittirundhen illaiya Ma'am?
Speaker 0
7.19s
Aa okay okay thank you.
Speaker 1
7.87s
Adhaan details paarthirundheengala Ma'am ellame?
Speaker 0
10.87s
Paathen paathen yes naan eppa panra maathiri
Speaker 1
11.55s
Aa yes naan eppa panra maadhiri maam
Speaker 0
14.01s
Not now maathram konja naal time kudunga okay. Sari okay maathram idhu ennoda number dhaan.
Speaker 1
16.03s
Sari okay ma'am idhu ennoda number dhaan ma'am neenga edhunaalum kooda contact call back pannunga ma'am
Speaker 0
20.77s
Thank you Ma'am, thank you. Okay Ma'am, thank you Ma'am, thank you.
Speaker 1
21.29s
Okay thank you ma'am thank you.