A
Call Intelligence
Saro with Harish — Feb 20, 2026 10:51
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Saro. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
8.33%
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:32 (273s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
584 / 212
Rep Longest Monologue
38s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Recent Test
One month before dhaan naan eduthen naanu... Master package appadinnu edho eduthu naan.
|
time | Customer | Yes | value differentiation | Excellent |
|
Location/Logistics
But vandhu Hosurla yaar irukkaanga?
|
serviceability | Customer | Yes | partnership leverage | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Primary inquiry product covering 8 organs. |
| epigenetic test | Rep | -- | Interested | Advanced test for biological age reversal. |
| master health checkup | Rep | 110000.00 | Other | Comprehensive master checkup in Chennai. |
Key Moments
401:13
Logistics Clarification
Resolved the customer's concern about being in Hosur by explaining home collection.
02:07
Biomarker Differentiation
Rep successfully countered the 'already did a test' objection by highlighting the depth of AIWO's test.
02:52
Brand Authority Drop
Mentioning the owner Sivasankaran significantly increased the customer's trust and engagement.
04:11
Premium Pitch
Rep introduced the 1.1 Lakh package, testing the customer's budget ceiling.
Discovery Questions
3
Q1
Enna maadhiri blood test eduthirundheenga sir?
Q2
Further-aa neenga appuram plan panreengalaa sir?
Q3
Kelvippattirukkeengala adhai pathi (Epigenetics)?
Trust Signals
3
Asks specific questions about doctor locations
Recognizes the brand owner's name
Asks for price of premium package
Enthusiasm Signals
1
"O appadiya?" (Oh, is it?) when hearing about the owner and aging tests.
Resistance Signals
2
Mentions he just did a test 1 month ago
Concerned about Hosur location availability
Confusion Signals
1
Confusion about how blood is collected in Hosur if the office is in Chennai.
Topics Discussed
181 Blood Test
Biomarkers
Home Sample Collection
Hosur Serviceability
Epigenetics
Biological vs Calendar Age
IO 355 Master Checkup
Pricing and Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but waiting for explanation. |
| Discovery | 2 | neutral | Engages with the concept of biomarkers. |
| Pitch | 3 | neutral | Reacts positively to the mention of the company owner and biological age concept. |
| Closing | 4 | neutral | Agrees to receive information on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello
Speaker 1
1.11s
Hello.
Speaker 0
2.25s
Hello.
Speaker 1
3.27s
Mm sollunga.
Speaker 0
3.85s
Hello sir, good morning sir. Naan Harish pesuren sir, IO-la irundhen. Nethu kooppittu irundheenga illaiyaa sir?
Speaker 1
6.33s
Sollunga sollunga aamaanga sollunga
Speaker 0
8.37s
Adhaan sir sir indha one eighty one blood testkkaaga enquire pannirukkeengale sir
Speaker 1
11.71s
Aamaa aamaanga.
Speaker 0
12.59s
Aa yes sir, ungalukkaga dhaan sir.
Speaker 1
14.39s
Mm, aamanga, aamanga.
Speaker 0
15.71s
Okay sir detail-aa theriyumla sir adhai pathi namma IO-la enna panraanga appadinnu solli.
Speaker 1
18.87s
Illa neenga explain pannunga.
Speaker 0
20.51s
Kandippa sir, actually IO-la vandhu nootru aindhu-ndradhu oru advanced test sir.
Speaker 0
24.67s
So ennanna ondru aindhu moondru biomarkers vandhu complete-aa cover pannuvaanga sir. So namma body-la irukkura ettu organs-oda biomarkers. So biomarkers-na onnumey illa sir. Like oru indicators namma body-la maadhiri enna maadhiriyaana risk of disease irukku, enna maadhiriyaana inflammation vandhu ulla nadandhuttu irukku, enna maadhiriyaana vitamin deficiency irukku appadindradha oru complete-aa report-aa koduthuruvom sir.
Speaker 1
24.69s
Okay.
Speaker 1
31.59s
So.
Speaker 1
37.17s
Ellammanai.
Speaker 0
43.71s
So adhai base panni ungalukku doctor consultation varum sir, okayngala? Adhoda serndhu so doctor consultation-la enna maadhiriyaana like difficulties irukku appadindradhu doctor ungalukku discuss pannuvaanga.
Speaker 1
52.91s
Oru doctor consultation aanaa like vandhu like endha hospital-la like endha doctor eppadi adhu enna samacharam?
Speaker 0
57.37s
Ippo IO-laye namukku doctors irukkaanga sir.
Speaker 1
59.59s
But vandhu Hosurla yaar irukkaanga?
Speaker 0
59.95s
Avathu
Speaker 0
61.43s
Aa illa sir actually namma IO Chennaiyila irukku sir Bengaluru-kku appuram dhaan plan pannittu irukkaanga.
Speaker 1
64.03s
Sanguruthu.
Speaker 0
66.09s
And ippo blood samples kooda namma pan India namma service vachirukkom sir. Ungaloda sample vandhu
Speaker 1
69.55s
Ippa naan vandhu inga vandhu blood samples vandhu inga yaar eduppaanga?
Speaker 0
73.19s
Adhaan sir, namma like Thyrocare, Aarti scans ellame nammaoda partners dhaan sir. So avangale direct-aa vandhu eduppaanga. Eduthuttu naan ungalukku consultation, doctor consultation ungalukku naan online-la kooda fix panni koduthuralaam mudiyum sir.
Speaker 1
84.19s
Mm hmm.
Speaker 0
84.55s
Ungaloda convenient timeukku.
Speaker 1
85.97s
Mm-hmm.
Speaker 0
86.99s
Aamaa sir.
Speaker 1
87.83s
Okay, indha ondru ettayirathu ondraala enna like vandhu enna naan ippa recently dhaan naan vandhu like vandhu blood test ellame naan eduthen just oru.
Speaker 0
95.69s
Okay.
Speaker 1
96.09s
One month before dhaan naan eduthen naanu.
Speaker 0
98.21s
Okay sir.
Speaker 1
99.09s
Ellame eduththen. Okay. Enna maathiri?
Speaker 0
100.57s
Okay enna maadhiri blood test eduthirundheenga sir normal blood test eduthirundheengala illa. Aamaa ellame check pannanga.
Speaker 1
104.95s
Aamaa ellame check pannanga, maybe around oru pannendu pannendu moondru parameters edho check pannanga, master package appadinnu edho eduthu naan.
Speaker 0
109.17s
Eduthu.
Speaker 0
111.61s
Okay.
Speaker 0
112.83s
Okay okay sir.
Speaker 1
113.87s
Mm.
Speaker 0
114.37s
Aa further-aa neenga appuram plan panreengalaa sir?
Speaker 1
117.63s
Enna enakku vandhu idhu nootru aindhu ondrai pathi like yaaro sonnanga, adhai edutha pinnaadi sonnanga, like vandhu edukkuradhukku munnaadi enna namma adhukku naan paid somewhere around like aindhu aayirathu aindhu nootru aindhu moondru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru nootru
Speaker 0
127.57s
Aama aama, fifty biomarkers panniruppeenga sir. Idhu vandhu nootru ettayirathi cover aagum sir, even cancer cells and omega-vum cover aagum adhula ungalukku.
Speaker 1
130.75s
Aamaa.
Speaker 0
135.99s
Aama aanaa like like vera engayume vandhu onnooru aindhu buy markets paarkkiradhu illa sir namma mattum dhaan indha maadhiri vishayangal pannittu irukkom.
Speaker 1
136.21s
Aamaa adhaan.
Speaker 1
141.23s
Aamaa aamaa.
Speaker 0
143.37s
Aama, aana ungalukku oru clear-aana understanding kidaikkum sir. Aama, ettu organs-odadhum even IO-ndradhu vandhu completely preventive care sir. Inga vandhu namma endha oru medicines edhuvume namma suggest pandradhu illa.
Speaker 1
143.61s
Aamaa aanaa ungalukku
Speaker 0
153.67s
Proper-aa diet and exercise and supplements idhu moolama vandhu thiruppi nammaloda body-ai recover panni proper-aana oru healthy-aana lifestyle maaranum appadindradhudhaan sir.
Speaker 1
163.01s
Mm hmm hmm hmm.
Speaker 0
163.67s
Aama yes sir, neenga saroda videos ellame kooda niraiya kettiruppeengale sir.
Speaker 1
168.21s
Aa illainga naan vandhu illa.
Speaker 0
168.47s
Illa vachukkiren sir.
Speaker 0
170.61s
Appadingala okay okay.
Speaker 0
172.15s
Aennaa Airtel company owner Sivasankaran saaroda company thaan saar idhuvume, so oh appadiya? Okay okay, aama aama aama, so wealth like healthukkaaga niraiya vishayangal pannittu irukkaanga, even namma central-la vandhu Dexa Vivo 2 RMR.
Speaker 1
176.41s
O appadiyaa okay okay aamaa aamaa so
Speaker 0
184.75s
Andha eppachanatic appadindra oru test panraanga sir, kelvippattirukkeengala adhai pathi?
Speaker 1
184.95s
Mm
Speaker 1
188.55s
Illaiinga.
Speaker 0
189.17s
Actually Indiyala vandhu like reversal agingnu solluvanga sir.
Speaker 1
193.67s
Mm.
Speaker 0
193.71s
Like US based company True Diagnosis appadinnu oru company-ku nammaloda blood dry blood sample vandhu anuppurom.
Speaker 0
200.11s
And adhu moolama vandhu ungaloda like ungaloda age vandhu eppadi reverse pannalaam? Okay actual calendar age-kkum biological age appadindra oru vishayam irukkum illaiyaa sir.
Speaker 0
207.81s
Mm, normal-aa ippa namma age-oda appearance irukkum, organs irukkum appadinna like kandippaa irukkaadhu, yenna namma saappiduradhu saappaadu, exercise irukkaadhu.
Speaker 0
216.09s
And nutrition proper-aa irukkaadhu appadindra maadhiri nammaloda calendar age-a thaandi dhaan nammaloda biological age irukkum, so adhai eppadi namma reverse panni like actual age-ku namma kondu varalaam appadindradha biological like epigenetic appadindra test moolama namma pannittu irukkom sir.
Speaker 1
221.71s
Kaanaipo.
Speaker 1
229.97s
Mm mm.
Speaker 0
230.67s
Aamaa so inga packages-ume irukku sir neenga adhuvume naan ungalukku send panren neenga ellame detail-aa paarunga.
Speaker 1
234.99s
Neenga neenga anuppunga, naan vandhu edhaavadhu doubts irundhuchunna naan ungalukku call pannuren, okay sir.
Speaker 0
236.71s
Mm-hmm.
Speaker 0
239.79s
Okay sir, even namma full body entire master checkup-ume pandrom sir, IO moonu aindhu aindhu-nu solluvanga.
Speaker 0
245.17s
And adhu neenga vandhu Chennai varra maadhiri dhaan irukkum sir, complete-aa ungalukku ella checkups-ume pannuvaanga adhula.
Speaker 1
245.19s
Okay.
Speaker 1
247.75s
Mm
Speaker 1
250.07s
Adhu adhu evvalavu charge pannudhungiradhukku.
Speaker 0
250.61s
Aa.
Speaker 0
251.49s
Adhu vandhu ondru lakh pathu aayiram irukkum sir, adhula enakku oru pathu aayiram ungalukku offer panna mudiyum sir adhula.
Speaker 1
253.97s
Enakku.
Speaker 1
257.47s
Mm hmm hmm.
Speaker 0
257.99s
Aama yes sir, naan adhuvume ungalukku anuppuren, neengal paarunga okay, illai enakku blood test mattum podhumndra maadhiri feel panneenganna naangal ungalukku naan person naan send panni kooda eduthukkalaam sir.
Speaker 1
260.89s
Okay.
Speaker 1
267.03s
Okay-nga okay-nga naan ungalai solren.
Speaker 0
267.67s
Okengala saringa sir kandippa naan ungalukku details share panren sir.
Speaker 1
269.45s
Naan ungalukku share pannuren.
Speaker 0
271.49s
Okay sir thank you sir.