A
Call Intelligence
Saro with Harish — Feb 19, 2026 11:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Saro. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Saro.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:18 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
42 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am in a meeting
Sir I have called Harish naan oru meetingla irukken.
|
time | Customer | Yes | acknowledge and reschedule | Excellent |
Key Moments
200:08
Customer mentions meeting
Primary pivot point of the call; shifted from sales attempt to rescheduling.
00:13
Customer specifies 3:00 PM
Provides a clear window for the next touchpoint, indicating some level of genuine interest.
Resistance Signals
1
Time-based resistance (currently in a meeting)
Topics Discussed
Availability
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Mid-call | 2 | neutral | Customer politely states they are in a meeting. |
| Closing | 3 | neutral | Customer agrees to a callback. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello. Yes.
Speaker 1
1.69s
Hello.
Speaker 1
3.21s
Aa hello sir good morning sir sir Sarav pesureengala Sarav
Speaker 0
5.15s
Aa
Speaker 0
6.63s
Hello aamaanga.
Speaker 1
7.79s
Naan Harish pesuren sir. I would vandhu call pannirukken. Harish naan ungalukku
Speaker 0
8.89s
Sir I have called Harish naan oru meetingla irukken.
Speaker 1
12.47s
Okay sir.
Speaker 0
13.27s
Afternoon moonru-kku mela naan free aaguven.
Speaker 1
15.25s
Ippadi-kku mela ungalukku call back pannittungala?
Speaker 0
16.95s
Okay sir thank you sir.
Speaker 1
17.39s
Okay sir thank you sir.