A
Call Intelligence
NP with Harish — Feb 21, 2026 11:14
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Food Intolerance | AIWO Livelong
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:13 (434s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
114
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Information Gap
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of knowledge about the test
No no I don't know anything about it here. I just saw so I said what it is let me find out.
|
product knowledge | Customer | Yes | educational pitch | Excellent |
|
Need to review details first
let me go through the details and then can I confirm you?
|
delay | Customer | Yes | agreement & follow-up | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| food intolerance test | Rep | 10000.00 | Interested | Primary inquiry follow-up |
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Upsell for comprehensive health check |
| dexa scan | Rep | -- | Interested | Additional service mention for bone density and fat |
Key Moments
400:27
Language Switch
Critical for rapport; customer explicitly stated they prefer English.
02:57
Price Disclosure
Customer asked for cost; agent provided both 10k and 18k options clearly.
06:04
Dexa vs BMI Explanation
Demonstrated technical expertise and value of the center's equipment.
06:58
Location Confirmation
Confirmed customer is local to Chennai (Sholinganallur), increasing serviceability likelihood.
Discovery Questions
4
Q1
Food intolerance-ku pannirundheenga illaiya? ungalukkaga dhaan paakkureengala?
Q2
Have you heard about that test and all?
Q3
Do you have any gut problem?
Q4
Which part of Chennai?
Trust Signals
3
Sharing specific location (Sholinganallur)
Asking for agent's name
Requesting WhatsApp follow-up
Enthusiasm Signals
2
Asking 'how much is the cost'
Asking 'what test you will do'
Resistance Signals
2
Declining immediate health mentor session
Pushing commitment to 'maybe next week'
Confusion Signals
2
Confusion over 'Health Mentor' role
Initial confusion over company name (IO vs AIWO)
Topics Discussed
Food Intolerance
Blood Test Methodology
Biomarkers
Pricing
Home Collection
Doctor Consultation
Dexa Scan
BMI
Gut Health
Location/Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Asking specific questions about the 'what' and 'how' of the test. |
| Pitch | 3 | neutral | Listening to the explanation of biomarkers and Dexa scans. |
| Closing | 4 | positive | Deferring commitment to review WhatsApp details. |
Call Transcript
Click to expand
Speaker 1
0.69s
Hello.
Speaker 0
1.15s
Hello.
Speaker 1
2.83s
Yes.
Speaker 0
3.25s
aa hello sir good morning. aa sir actually naan harish pesuren i o la irundhu call pannirukken. food intolerance test-ukkaga enquire pannirukkeengala sir? np appadindra name-la.
Speaker 1
14.09s
You're calling from which company?
Speaker 0
15.85s
Io sir. AIWO.
Speaker 1
17.31s
Yeah, yeah, yeah, tell me.
Speaker 0
18.49s
yes sir. adhaan sir like food indolenence-ku pannirundheenga illaiya? ungalukkaga dhaan paakkureengala? illa family-la irukka adhukkaga sir?
Speaker 1
25.15s
I'm not familiar with English, so I can speak in English.
Speaker 0
27.19s
Okay, I'm speaking in English. Yeah, sure, sure, sir. This is for you or
Speaker 1
31.39s
for me for me.
Speaker 0
32.27s
oke sir. have you heard about that test and all?
Speaker 1
36.03s
No no I don't know anything about it here. I just saw so I said what it is let me find out.
Speaker 0
40.15s
Okay sir, actually I O is a preventive care company sir. We are into scanning, blood tests and therapies and these kind of things. And in food intolerance, we used to check two fifteen check, two fifteen.
Speaker 0
53.73s
aa food sir. so what are the things which is adapt to your body?
Speaker 0
60.57s
And what are the foods is like healthy foods. Even it is a healthy food but not foods your your body no.
Speaker 1
60.59s
And the one of
Speaker 1
64.47s
Even
Speaker 1
66.11s
North
Speaker 0
68.53s
So these are the things around 215 foods will be like
Speaker 1
68.63s
so these are
Speaker 0
73.31s
it will be tested for you, sir.
Speaker 1
76.43s
okay.
Speaker 0
77.03s
ya, ai vil send yu da details thru whatsapp sar. ai think alredy ai send yu.
Speaker 1
80.05s
Hmm.
Speaker 0
81.69s
check means I will
Speaker 0
83.99s
shar again.
Speaker 0
86.21s
okey yu vil get aidiyā abhāvāṭ iṭ sar.
Speaker 1
89.79s
but can you tell me when you say test and all you are saying what test you will do?
Speaker 0
94.09s
Sir, food intolerance, a blood test, sir. So we we we our person come and collect the blood samples. Actually here we are doing a IO one eighty one. It is a advanced blood test, sir.
Speaker 0
105.99s
So we cover up with a 183 biomarkers.
Speaker 1
106.09s
So,
Speaker 0
109.03s
she includes thyroid, kidney, pancreas, lipid and around eight organs will be covered. even the tumor panel, STD panel.
Speaker 0
119.43s
and cancer cells even omega will be covered on that sir.
Speaker 1
119.87s
Hmm.
Speaker 0
123.99s
Okay. From that you can able to know what are the risk of diseases is there.
Speaker 0
128.91s
What are the deficiency of vitamins, minerals? What are the inflammation internally happening in your body?
Speaker 0
136.13s
We find out in through that test.
Speaker 1
140.03s
Okay.
Speaker 0
140.59s
Yes.
Speaker 0
142.03s
Actually you were from Chennai or
Speaker 1
145.93s
Evans sign.
Speaker 0
146.79s
Okay, we have a pan India services, sir. So, I can send the persons to your place and he will collect the blood samples. Within the two days, you will get the report, sir.
Speaker 1
152.43s
Okay.
Speaker 0
156.47s
from that
Speaker 0
158.33s
from that I can connect the doctor through uh like through online or you can come and come and visit our center directly for the doctor consultation sir.
Speaker 1
168.71s
oke.
Speaker 0
169.35s
Yes.
Speaker 1
171.29s
Oh.
Speaker 0
171.87s
So when you are planning to do that, sir?
Speaker 1
175.29s
so how much is the cost for this test?
Speaker 0
177.49s
sar aakchuli far 181 advanced blood test with doctor consultation 18000 sar.
Speaker 0
184.75s
for food intolerance alone it takes ten thousand.
Speaker 0
189.19s
So you can able to know what are the uh food which suits you. And all. Already I sent the details to WhatsApp sir previously.
Speaker 0
198.85s
fuse de.
Speaker 0
201.51s
So you can go through it. Even we are uh we are particularly looking for the gut microbiome test. So do you have any gut problem or you particularly want to see uh...
Speaker 1
208.15s
you have
Speaker 1
214.01s
no, i want to know about food tolerance and other things primarily. ya, ya, because
Speaker 0
215.91s
I think
Speaker 0
217.73s
Okay.
Speaker 1
218.51s
I I just want to understand what is shooting me or not shooting me. Yes, yes.
Speaker 0
221.47s
Bye.
Speaker 0
222.61s
Yes yes okay sir. So even one eighty one is better better sir because you can find out what are the like what are the internal inflammation is happening.
Speaker 1
232.97s
Hello?
Speaker 0
233.61s
So by that actually we are we are not uh like promoting any medicines and all. Uh we are giving uh proper diet, exercise and supplements. Through that you can able to improve your uh gut and entire body health.
Speaker 0
248.59s
Yes sir.
Speaker 0
252.25s
so or i can book the slot for user for the blood collection.
Speaker 1
260.59s
let me go through the details and then can I confirm you?
Speaker 0
263.23s
ya sure sir. i i already i send the details. i i do a message to that to a whatsapp.
Speaker 0
269.75s
Okay, so I
Speaker 1
269.91s
okay.
Speaker 0
272.17s
ven is the rait taim tu kaal yu baak sar?
Speaker 1
274.75s
no, I will I will message you. okay. or I will call you in case I need any more details for that.
Speaker 0
276.35s
Okay.
Speaker 0
279.33s
Yeah, sure sir. Actually we have a one on one session with a health mentor. If you are available today in
Speaker 1
286.45s
If you are
Speaker 0
289.11s
Sorry.
Speaker 1
289.73s
. Aa aa thik aa.
Speaker 0
291.85s
Yeah. So if you are available, I can arrange a one on one session with health mentors today evening around it takes around fifteen minutes.
Speaker 1
301.51s
no what help mentors means I did not get what they will do.
Speaker 0
304.13s
health mentor they will do one on one session. they will identify your problem and tell what exactly you are doing and what this test has helped you for your health journey sir.
Speaker 1
318.47s
Ya so you allow me time today.
Speaker 0
320.13s
Sure, sure.
Speaker 1
320.95s
aayam naat shyor ok if aay ken do it today immedietly.
Speaker 0
322.15s
Okay. If I can do it today immediately.
Speaker 1
325.19s
I'll just go through the details, okay?
Speaker 0
327.55s
oke.
Speaker 1
327.73s
and possibly come back to you then you can help to arrange whatever you need.
Speaker 0
330.53s
Sure sure sir.
Speaker 1
332.91s
You have to give me this time. This will be short notice. Maybe next week.
Speaker 0
334.87s
Okay.
Speaker 1
337.15s
try to see or in case if I get any query in between I can reach out to this number right?
Speaker 0
341.89s
Sure sir, yes, you can. My save my number sir. My name is Harish. And actually we also having a Dexa Vivo 2 RMR in our center sir.
Speaker 0
349.91s
hav yu visit avar dexa is a kind of scanning.
Speaker 0
353.31s
it can enter our body. it shows that what are the bone density, fat percentage and muscle mass in our body sir.
Speaker 1
361.99s
Otherwise similar to BMI index check. No,
Speaker 0
364.35s
No, actually BMI is not accurately tells the what are the things. Even yes sir. Yeah, in this you can actually the entire body can be scanned by the machine sir.
Speaker 1
369.35s
Yes sir.
Speaker 0
376.53s
So that the result will be very accurate.
Speaker 1
376.59s
so that
Speaker 0
380.81s
Yes. Even you can like visceral fats also is shown in that report, sir. Even I can send that report to you. So you can able to know.
Speaker 1
391.99s
Marriage Center Engineering
Speaker 0
393.61s
aa idhu near by leela palace sir. tvh balishya.
Speaker 0
398.49s
back side to sun network office.
Speaker 1
403.51s
Hello.
Speaker 1
407.89s
Hello. You said what? Leela Palace.
Speaker 0
410.53s
Lila Palace, yes sir.
Speaker 0
414.11s
Okay sir. Actually you are from Chennai which part of Chennai?
Speaker 1
415.27s
Panjathinu
Speaker 1
418.39s
aayam niyaar soling land.
Speaker 0
419.47s
aa sholinganallur. okay sir.
Speaker 0
422.15s
Okay sir I will send the details that too. Okay please again send it.
Speaker 1
425.17s
Okay. Yeah, please again send me a WhatsApp. Yeah, yeah.
Speaker 0
426.95s
Yeah yeah.
Speaker 0
428.41s
Okay.
Speaker 1
428.75s
Okay.
Speaker 0
429.97s
Okay sir, sure. Thank you sir, thanks for time.
Speaker 1
432.57s
thank you.