A
Call Intelligence
Jay Bajaj with Harish — Feb 19, 2026 17:36
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Jay Bajaj. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Service-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:15 (76s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
35
Rep Words / Customer Words
148 / 62
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Thoda aap agar Hindi mein baat kar sakte ho to.
|
communication | Customer | Yes | referral/escalation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Positive | The primary product the customer inquired about on Instagram. |
Key Moments
300:07
Name Correction
Customer corrects 'Balaji' to 'Bajaj', establishing correct identity.
00:52
Language Request
Customer requests Hindi, which changes the trajectory of the call to a hand-off.
00:58
Follow-up Commitment
Agent commits to sending details and arranging a callback in the preferred language.
Discovery Questions
3
Q1
You enquired for age test through Instagram?
Q2
You are from Ahmedabad right?
Q3
Actually are you interested to do age test as of now?
Trust Signals
2
Confirmation of Instagram inquiry
Agreement to receive further details
Enthusiasm Signals
1
Yes yes achha okay okay yes yes
Resistance Signals
1
Language barrier (requesting Hindi)
Confusion Signals
2
Confusion over name (Balaji vs Bajaj)
Confusion over location (Chennai vs Ahmedabad)
Topics Discussed
Age Test
Preventive Care
Location (Ahmedabad/Chennai)
Language Preference
Instagram Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Correcting the agent on his name. |
| Discovery | 2 | positive | Confirming the inquiry and interest in the test. |
| Closing | 3 | neutral | Polite but restricted by language barrier. |
Call Transcript
Click to expand
Speaker 0
0.75s
hello
Speaker 1
1.89s
Haanji.
Speaker 0
2.71s
Hello sir, I am speaking with Jai Balaji.
Speaker 1
7.01s
Yes, Jai Bajaj Balaji. Sorry, Bajaj.
Speaker 0
7.73s
Bajaj
Speaker 0
9.03s
Sorry Bajaj ya ya Jai Bajaj sorry sir.
Speaker 0
12.15s
So this is Harish calling from IO.
Speaker 1
15.81s
I guess.
Speaker 0
15.81s
I guess I O it's a preventive care company. You enquired for age test through Instagram?
Speaker 1
23.17s
with something?
Speaker 0
24.21s
age test age test.
Speaker 0
27.91s
Through infection.
Speaker 1
28.21s
Yes yes achha okay okay yes yes.
Speaker 0
29.81s
Yeah yeah.
Speaker 0
30.89s
Any
Speaker 0
32.09s
sorry?
Speaker 1
32.65s
okay. chennai na chennai.
Speaker 0
34.43s
achha nahi chhe nahi yes sir chhe nahi.
Speaker 1
35.97s
Yes yes. Yeah we have certainly.
Speaker 0
36.57s
Yeah, we are from Chennai. Actually, we have a pan India services throughout India, sir.
Speaker 1
42.41s
Okay okay.
Speaker 0
42.81s
you are from ahmedabad right? ahmedabad ahmedabad. yes yes yes. yes sir. actually are you interested to do age test as of now?
Speaker 1
44.39s
Right? Ahmedabad, Ahmedabad. Yes, yes.
Speaker 1
51.37s
Ah.
Speaker 1
52.75s
Thoda aap agar Hindi mein baat kar sakte ho to.
Speaker 0
55.39s
nee nee maalum. I will I will ask some people to call you sir.
Speaker 1
58.91s
Ya ya ya.
Speaker 0
59.59s
Okay, I will send the details to you, okay, then you can understand what are the things we have.
Speaker 1
60.29s
Send the details.
Speaker 1
63.31s
What are the things
Speaker 1
64.95s
oke.
Speaker 0
65.69s
Okay sir.
Speaker 1
66.73s
Hello
Speaker 0
66.73s
so go through the details and after that you can call me for the remaining details sir.
Speaker 1
73.67s
Okay okay okay.
Speaker 0
74.41s
okay okay sir. okay. thank you thanks for time.
Speaker 1
75.31s
Okay okay.