A
Call Intelligence
Soundar with Harish — Feb 20, 2026 10:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Soundar. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Soundar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (12s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
18 / 12
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Aa aamaa sir meeting-la irukken sir meeting kudutthom.
|
time | Customer | Yes | respectful withdrawal | Good |
Key Moments
100:06
Customer objection
Customer states they are in a meeting, effectively ending the sales opportunity for this specific call.
Resistance Signals
1
Busy/In a meeting
Topics Discussed
Previous call reference
Current availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call but immediately states they are busy. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.75s
Hello.
Speaker 1
2.43s
Okay.
Speaker 0
3.11s
Hello sir, naan Harish pesugiren sir, IOL irundhen, nenthu kooppittu irundhen illaingala?
Speaker 1
6.81s
Aa aamaa sir meeting-la irukken sir meeting kudutthom.
Speaker 0
7.43s
Aamaa thaanga.
Speaker 0
9.95s
Kooda
Speaker 0
10.59s
Appadingala, sari sir.
Speaker 1
11.91s
Aa