A
Call Intelligence
Soundar with Harish — Feb 19, 2026 11:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
6:31 (391s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
118
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
14
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Financial/Insurance
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is this covered by insurance?
idhu ippa vandhu insurance-la cover aagudha idhu?
|
price/financial | Customer | Yes | workaround/support offer | Excellent |
|
The cost is 1.1 Lakhs
three sixty vandhu ungalukku one lakh ten thousand varum sir... ICICI-la vandhu cover pannikka mudinjidhunna better
|
price | Customer | Yes | downselling | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Initial inquiry product |
| dexa scan | Rep | -- | Interested | Advanced body composition analysis |
| aiwo 360 program | Rep | 110000.00 | Interested | Full body comprehensive package including Gut Microbiome and scans |
| gut microbiome test | Rep | 16000.00 | Neutral | Individual test price mentioned |
Key Moments
400:51
Definition of Preventive Care
Established the value proposition of AIWO over traditional hospitals.
02:10
Bone Density Explanation
Rep used a high-impact technical explanation that built significant authority.
03:23
Insurance Workaround
Crucial moment where the rep addressed the primary financial barrier.
04:10
Kidney Concern Disclosure
Customer revealed a specific health worry, allowing for targeted pitching of IO 360.
Discovery Questions
3
Q1
Neenga actually edhukkaga paakkureenga sir? (What are you looking for?)
Q2
DEXA scan-laam kelvippatturukkeengala? (Have you heard of DEXA scan?)
Q3
Kidney patients-kku eadhavadhu specific-aa irukkaa? (Asked by customer)
Trust Signals
3
Sharing specific health concerns (kidney)
Asking for WhatsApp details
Mentioning specific insurance provider
Enthusiasm Signals
2
Aamaa (Yes) cues
Super-aa (Super) comment at the end
Resistance Signals
2
Price concern for IO 360 (1.1 Lakh)
Dependency on insurance approval
Confusion Signals
2
Initial confusion about what AIWO does
Confusion about 'Transformation Care' vs 'Preventive Care'
Topics Discussed
Preventive Care
Biomarkers
DEXA Scan
Bone Density
Visceral Fat
Insurance Claims
IO 360 Package
Gut Microbiome
Food Intolerance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious but slightly confused about the location and service. |
| Discovery/Pitch | 2 | neutral | Actively asking questions about bone density and kidney tests. |
| Closing | 3 | neutral | Interested in the high-end package but tethered to insurance approval. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello
Speaker 1
1.31s
Hello.
Speaker 0
2.63s
Hello, ya.
Speaker 1
3.37s
Aa hello sir, Sounder sir pesugireengala?
Speaker 0
5.67s
Aamaam sir.
Speaker 1
6.15s
Aa sir naan Harish pesuren sir Aivula irundhu call pannirukken
Speaker 0
9.53s
Aa sollunga sir.
Speaker 1
10.05s
Aa yes sir, I like advance blood testukkaga enquire pannirukkeenga illaingala?
Speaker 0
14.43s
Aa detail theriyala sir, idhu pudhusa irundhadhu.
Speaker 1
16.99s
Appuram sorry puriyala sir.
Speaker 0
19.17s
Idhu enakku pudhusa irundhuchu, idhu enga sir irukku ippa kelunga?
Speaker 1
20.61s
Ithu
Speaker 1
22.83s
Namma Chennaiyila vandhu Leela Palayam irukku illaiya sir, M R C naan, aama aama, adhukkappuram back side-la irukku sir, Sun and Work back side-la irukku.
Speaker 0
26.05s
Aamaa.
Speaker 0
26.99s
Aamaa.
Speaker 0
30.19s
Okay.
Speaker 1
30.83s
Aama sir, neenga actually edhukkaga paakkureenga sir? Like blood test-kaga paakkureengala illa normally edhavadhu transformation program adhu madhiri edhavadhu plan panreengala sir?
Speaker 0
40.15s
Aa illa sir, neenga IMO vandhu vera ennenna service-la involve aayirukkunnu enakku theriyala, saaroda andha interviews paathen but.
Speaker 1
41.55s
Ivvum onnu
Speaker 1
44.69s
Sir-oda andha
Speaker 1
45.91s
Service paathuren okay okay aama ennenna service
Speaker 0
47.41s
Aamaa ennenna service kudukkurangangiradhu idea illa
Speaker 1
51.33s
Aa sari IO-ndradhu ennanna sir oru oru preventive care okayngala, inga vandhu oru oru adhaavadhu neenga doctor kitta poneenga appadinna oru oru vishayam vandhadhukku appuram dhaan namma poi cure panna povom illaingala.
Speaker 1
60.79s
So preventive care appadindradhu oru vishayam varadhukku munnaadiye adhu ennandradha therinjukittu adhai retreat pandradhu dhaan sir inga pannuvom.
Speaker 0
60.89s
Ok.
Speaker 1
67.01s
Okaynga, adhula vandhu normally vandhu oru advanced blood test eduppaanga, oru aindhu ondru biomarkers base panni.
Speaker 0
67.07s
Okenga adhula vandhu.
Speaker 1
72.19s
So biometrics-na onnum illa sir namma udambula kaattura indicators-nu solluvanga.
Speaker 0
72.59s
Okay.
Speaker 1
76.23s
Ippo ungaloda blood-a and unga body-la irukkura oru ettu organs-a base panni okay-ngala, complete full body blood checkup eduppanga. Adhula enna irukkumna enna maadhiriyaana risk of diseases irukku, adhukkappuram enna maadhiriyaana inflammations irukku udambukkulla.
Speaker 1
89.85s
Adhukkappuram like enna maadhiriyaana vitaminsoda deficiency irukku appadindradha oru properaana oru clarity koduthuruvom sir report-aa koduthuruvom.
Speaker 0
90.11s
Appuram
Speaker 1
96.31s
So adhai base panni proper exercise, diet and ungaloda supplements idhu moolama vandhu adhai require pandradha vandhu neenga like pannittu irukkaanga.
Speaker 0
96.89s
Pannuveenga.
Speaker 1
105.07s
And adhu illaama innum advanced-aa sollanum appadinna like DEXA scan-laam kelvippatturukkeengala?
Speaker 0
109.69s
Illa sir.
Speaker 1
110.21s
Rexa appadindradhu vandhu complete body scan sir, okayngala? Oru muppai years plus yaarnaalum adhai pannalaam, okayngala? Yen edhanaala appadinna full body scan pannittu nammoda body-la irukkira bone density, muscle mass and body fat percentage idhu moonuthaiyum thelivaa kaattum sir. Even ippo bone density-laam paathukkitteenga appadinna oru muppai plus-ku appuram nammoda bone density level vandhu kammiyaa irukkum.
Speaker 0
125.19s
Mm
Speaker 1
130.33s
Aa edhanala appadinna namma vandhu like properaana calcium intake pannirukka maattom, even namma calcium intake pannala appadinna namakku blood-ukku thevaiyaana calcium kooda like namma bone-la irundhu dhaan suck pannittu irukkom sir.
Speaker 0
130.57s
Aa
Speaker 1
142.19s
Okayngala and fat paathukkitteenga appadinna ippo vayirai suthi namakku engalaam fat irukkundradhu oraalavukku nammalaala paarkka mudiyum illaingala sir.
Speaker 0
142.57s
Aa adhe.
Speaker 1
148.07s
Aana like indha visceral fat appadindra oru vishayam solluvanga ennanna organai suthi irukkum.
Speaker 0
153.59s
Okengala?
Speaker 1
153.59s
Okengala, so andha maadhiri vishayam ellame vandhu evvalavu percentage-la irukku and evvalavu dangerous-aa irukku appadindra oru oru accurate-aana oru report-la kaattunga. Even muscle appadindradhum appadithaan, like namma protein appadindradhu vandhu.
Speaker 0
161.67s
Aa
Speaker 0
164.43s
Transformation care-na neenga enna sir koduppeenga? Ippa idhu idhu preventive care ippa vandhu ippa namma identify pannittom. Prevention vandhu naan doctor consulting poganuma illa eppadi irukkum?
Speaker 1
167.75s
Aa
Speaker 1
171.71s
Okay.
Speaker 1
176.25s
Illa sir, ippo neenga blood test neenga edukkumbodhe ungalukku adhoda serndhu doctor consultation-um serndhu vandhurum sir.
Speaker 0
181.55s
Okay okay.
Speaker 1
181.93s
Okengala, with that appo ungalukku doctor consultation-laye neenga enna maadhiri ippo vandhu indha full body blood checkup pannumbodhu maybe ungalukku vayirula eadhavadhu prachannai-nnu neenga yosichittu irukkalaam, maybe adhu vera eadhavadhu symptoms-aa kooda adhu irukkalaam illaingala?
Speaker 1
194.67s
Okay, appa enna maadhiri difficulty irukku appadindradha supplements moolamaavum exercise moolamaavum ungalukku require pannuvaanga.
Speaker 0
195.33s
Aa
Speaker 0
196.77s
Supplement
Speaker 0
200.63s
Okay sir, idhu ippa vandhu insurance-la cover aagudha idhu?
Speaker 1
203.81s
Actually oru sila per panraanga, aana adhu avangaloda insurance company-la pesittu panraanga sir, aana naanga adhukku etha maadhiri bill mattum naanga arrange panni koduppom. Okay-ngala? Ippo oru sila last yesterday oru person vandhirundhaaru, 181 blood checkup vandhu master checkup-nu pottu kodunga, ennaala office-la claim pannikka mudiyumnu sonnaaru, so andha maadhiri cases-la namma appadi panni kodukkirom sir.
Speaker 0
224.29s
Enakku master checkup vandhu available irukku.
Speaker 1
224.55s
Aamaa.
Speaker 1
227.29s
Irukku naan neenga adhai.
Speaker 0
227.53s
Support panreenga appadinna ennala adhula ennala pannikka mudiyum adhukkaga kettoonga.
Speaker 1
232.31s
Adhula ungalukku help panren sir, adhula endha problem illa.
Speaker 0
235.51s
Okay.
Speaker 1
235.53s
Okay with doctor prescriptionoda naan ungalukku pannik kodukkiren naanu.
Speaker 0
238.69s
Naan ippo ICICI Lombard thaan ennoda insurance.
Speaker 1
241.83s
Okay okay sir.
Speaker 0
243.15s
Avangal-tta naan kettuttu sollavaa sir? Aa neenga kettuttu sollunga. Enakku detail mattum WhatsApp panna mudiyumaa sir? Ennenna service?
Speaker 1
245.05s
Aa neenga kettukkittu sollunga enakku detail mattum WhatsApp panna mudiyumaa sir ennenna sir
Speaker 0
250.41s
Aenna overall-aa naan edukkanum, so kidney kidney patients-kku eadhavadhu specific-aa irukkaa?
Speaker 1
252.09s
Kidney
Speaker 1
257.33s
Aa sir actually neenga overall-aa full body neenga plan panreenga appadinna IO three sixty appadindra oru vishayam irukku sir, okay-ngala? Adhula enna varum appadinna IO-voda one eighty one biomarkers vandhurum, adhukkappuram ECG, Eco appuram Omega, Amino.
Speaker 0
264.47s
Mm.
Speaker 0
268.47s
Mm
Speaker 0
269.77s
Appuram Omega.
Speaker 1
271.81s
Appuram ultrasonic adhuve vandhu ungalukku abdomen and pelvic renduthaiyume vandhu scan screening pannuvanga, appuram indha CT scan posture correction checkup.
Speaker 0
273.71s
Aa
Speaker 0
278.03s
Appuram indha city
Speaker 1
282.19s
And adhukkappuram chest X-ray, appuram DEXA, appuram vandhu CVM.
Speaker 1
287.45s
And gut microbiome test okay-nga, idhu mattum ungalukku individually edukkanumnaale ungalukku pathinaaru aayiram varum sir.
Speaker 0
290.07s
Mm
Speaker 1
293.17s
And adhu illama food intolerance appadindra oru test irukku, okayngala? Adhu adhu ennanna.
Speaker 0
296.95s
Athu
Speaker 1
298.07s
Aa, ippo ungaloda body conditions-ku etha maathiriyaana oru food ungalukku set aagum appadindra maathiri irukkum illaiya? Adhu aama, adhu vandhu oru irunootri padhinanju food vandhu full-aa ungaloda report-ukku etha maathiri analyze pannuvaanga.
Speaker 0
303.81s
Aamaa.
Speaker 1
310.11s
Pannittu adhula ungalukku proper-aa edhai saappidanum edhai saappidakkoodaadhu appadindra oru proper itinerary koduthuruvaanga.
Speaker 0
310.29s
Athu
Speaker 1
316.35s
So adhai base panni neenga saappittaale most of the things vandhu ungalukku nalla irukkum.
Speaker 0
316.43s
So adhai base panni
Speaker 1
320.15s
Yenna namma healthy-nu nenachu saappidura niraiya vishayam unga body-ku set aagaama irundhuchu appadinna adhu saappiduradhu ellaame waste maadhiri dhaan illaingala? Okay even oru plant irukku appadinna sir andha plant-ukku thevaikku adhigama thanni.
Speaker 0
327.39s
Okay even
Speaker 0
331.17s
Illa illa adhu enakku ippa puriyudhu sir yenna oru age-ukku mela sila vishayangal vandhu kammiya irukkum.
Speaker 1
333.35s
Oru
Speaker 1
335.19s
Vishayangal namma vaaippu irukkum.
Speaker 1
337.05s
Aamaa aamaa.
Speaker 0
337.51s
Aamaa absorption level kammiyaa irukkum so adhai namma edukkuradhunaala waste thaan.
Speaker 1
339.19s
So adhanaala
Speaker 1
341.63s
Aamaa adhe.
Speaker 0
341.85s
Aamaa adhu thevaiyillaadha namma energy-ai dhaan lose panra maadhiri irukkum.
Speaker 1
344.69s
Energy use panrathu thaandi ungalukku athu fatta store aaga aarambichirum sir.
Speaker 0
348.21s
Rata store aama, adhu enakku puriyudhu, aama sir, ippa ippa idhu ippa neenga solreengala sir, ippa vandhu idhu overall moondru aasangku evlo sir varum idhu?
Speaker 1
348.75s
Aamaa aamaa adhu enakku puriyudhu aamaa.
Speaker 1
356.11s
Aa three sixty vandhu ungalukku one lakh ten thousand varum sir okaynga.
Speaker 0
359.63s
Idhunaala ippo ICICI-la vandhu cover pannikka mudinjidhunna better illa.
Speaker 1
361.97s
Aa.
Speaker 1
363.79s
Aa better aama, yenna idhu ungalukku complete full body-la irundhu ellame koduthuruvom sir idhu.
Speaker 0
368.59s
Kooda
Speaker 1
369.71s
Illai ungalukku adhu cover aagala appadinna basically one eighty onnum DEXAvum mattum neenga plan pannunga viewers okayngala adhuvum oru basic-aana test dhaan.
Speaker 0
377.03s
Adhu sari sir ippo enakku detail mattum anuppureengala naan superaa.
Speaker 1
377.57s
Sari sir.
Speaker 1
379.35s
Sari sir naan ungalukku detail ellaame anuppuren.
Speaker 0
381.39s
Ungalukku detail ellame anuppuren okay okay sir.
Speaker 1
382.97s
Okay sir thank you sir aana three sixty-la ungalukku ellame cover aayirum okay-ngala.
Speaker 0
384.37s
Three sixty thaan ungalukku
Speaker 0
387.41s
Aa okay, adhuve neenga plan pannunga.
Speaker 1
387.73s
Adhuvume neenga plan pannikkonga sir okay thank you sir thank you.
Speaker 0
389.39s
Okay okay sir thank you thank you.