A
Call Intelligence
sudhareddy with Harish — Feb 19, 2026 17:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with sudhareddy. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with sudhareddy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Telugu/English
Brand Awareness
Low (Inquiry only)
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:36 (37s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
58 / 34
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
right now I am in the gym I am busy
|
time | Customer | Yes | rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Reference to the lead's inquiry. |
Key Moments
200:21
Customer states she is in the gym.
Identifies the reason for the short call and provides a lifestyle indicator (active).
00:26
Agreement on 8:00 PM callback.
Successful outcome for an initial contact attempt where the lead is busy.
Trust Signals
2
Confirmed identity
Confirmed inquiry
Resistance Signals
1
Time constraint (in the gym)
Topics Discussed
Identity verification
Inquiry confirmation
Current activity (Gym)
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Middle | 2 | neutral | Stated she was in the gym and busy. |
| Closing | 3 | neutral | Agreed to a callback time. |
Call Transcript
Click to expand
Speaker 1
0.39s
hello
Speaker 0
0.99s
Hello.
Speaker 0
1.83s
hello
Speaker 1
3.05s
Hello cheppandi.
Speaker 0
3.57s
hello ma'am good afternoon ma'am. is this shuddha reiki?
Speaker 1
6.01s
Plus
Speaker 1
8.51s
ya yes sudha reddy speaking.
Speaker 0
9.99s
Yes ma'am. This is Harish calling from IO ma'am. You enquired for IO 181 age test no ma'am?
Speaker 1
18.37s
Aa ya yes.
Speaker 0
18.93s
Regarding that I called you ma'am.
Speaker 1
21.79s
Okay okay right now I am in the gym I am busy. Okay which is the right time to.
Speaker 0
24.21s
Okay, which is the right time to call you back, Ma'am?
Speaker 1
26.95s
Maybe 8 o'clock.
Speaker 0
28.01s
maybe
Speaker 0
29.05s
Eight o'clock. Okay ma'am. I will send the details to you.
Speaker 0
32.37s
Okay once you go through and call me back ma'am. Okay once you. Yes yes yes okay. Yeah sure ma'am thank you.
Speaker 1
32.45s
Okay.
Speaker 1
35.31s
Yeah, sure. Yeah, sure.