A
Call Intelligence
Sanjay Raja with Harish — Feb 19, 2026 11:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Sanjay Raja. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Sanjay Raja.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional but brief
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:13 (13s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
24 / 14
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Sir naan meeting-la irundhen sir naan thiruppi kooppiduren.
|
time | Customer | Yes | agreement/reschedule | Good |
Key Moments
100:07
Customer dismissal
Customer ends the call early due to a meeting, preventing any sales discovery.
Resistance Signals
1
Immediate dismissal due to being busy
Topics Discussed
Rescheduling
Previous contact
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and immediately states they are in a meeting. |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello
Speaker 0
1.13s
Hello.
Speaker 1
2.19s
Sollunga.
Speaker 0
3.11s
Aa good morning sir, naan Harish pesuren sir, I was yesterday pesirunthen illa sir.
Speaker 1
7.13s
Sir naan meeting-la irundhen sir naan thiruppi kooppiduren.
Speaker 0
9.23s
Sari sir, neenga free aayittu kooppidunga.
Speaker 1
11.55s
Aa okay.
Speaker 0
12.21s
Okay sir, thank you sir.