A
Call Intelligence
Sanjay Raja with Harish — Feb 18, 2026 16:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Sanjay Raja. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Inquisitive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
52% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:04 (124s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
63
Rep Words / Customer Words
218 / 164
Rep Longest Monologue
13s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Efficacy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Previous tests were normal
Ellame normalnu dhaan varudhu. Adhula irundhu idhu ungaloda test endha alavukku differ aagudhu?
|
product efficacy | Customer | Yes | differentiation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Explaining how the test differs from standard panels. |
Key Moments
300:37
Customer discloses IgA Nephropathy
Identifies a high-intent lead with a chronic condition.
01:09
Customer asks 'What are biomarkers?'
Critical education moment to differentiate the product.
01:49
Customer mentions he is driving
Forces the call to end and requires a scheduled follow-up.
Discovery Questions
3
Q1
Sanjay Raja sir pesugireengala?
Q2
Enna maadhiri problem irukkunnu sollunga sir?
Q3
Biomacherize-nnaa enna?
Trust Signals
2
Sharing specific medical diagnoses
Asking for clarification on technical terms
Enthusiasm Signals
2
Asking for WhatsApp details
Agreeing to a callback
Resistance Signals
2
Mentioning previous tests were normal (skepticism of new tests)
Time constraint (driving)
Confusion Signals
1
Did not understand the term 'biomarkers' initially
Topics Discussed
IgA Nephropathy
Episcleritis
Biomarkers
Auto-immune panels
Inflammation
Organ health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Busy but willing to talk briefly. |
| Needs Discovery | 2 | neutral | Sharing frustration about normal test results despite symptoms. |
| Pitch | 3 | neutral | Asking specific questions about biomarkers. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
1.07s
Hello
Speaker 0
1.87s
Hello
Speaker 1
2.75s
Sollunga
Speaker 0
3.23s
Aa sir, good evening sir. Sir, Sanjay Raja sir pesugireengala?
Speaker 1
4.65s
Sanjay
Speaker 1
6.19s
Aamanga.
Speaker 0
6.81s
Naan Harish pesuren sir, IOLa irundhu call pannirukken. Yes sir, IOLa vandhu advance letters-kaga enquire pannirukkeengala sir?
Speaker 1
15.37s
Aa, aamaamnga.
Speaker 0
16.33s
Yes sir adhukkaaga thaan call pannirukken sir.
Speaker 0
18.71s
Aamaa ungalukkaaga ippa konjam.
Speaker 1
19.35s
Ungalukkaaga naan ippo konjam busy-aa irukkunga enakku WhatsApp-la details anuppichu vidureengala
Speaker 0
21.21s
Okay.
Speaker 0
23.21s
Sari sir enakkaaga paarkiren.
Speaker 1
23.65s
Enakkathaan paakkuren, idhu indha IO-la enakku konjam detail thevaipadudhu, adhula enakku sariya padichu puriyala, immune related-aana problems ellaam diagnose pandradhu adhellaam vandhu paappeengala?
Speaker 0
29.65s
Okay.
Speaker 0
33.87s
Aama aama sir, enna maadhiri problem irukkunnu sollunga sir.
Speaker 1
37.87s
Idhu enakku vandhu already IGA irukkunga, IGA Nephro pathi irukku.
Speaker 0
40.21s
Aa.
Speaker 0
41.75s
Okay.
Speaker 1
42.17s
Plus vandhu epi scleritis kannu problem varudhu adikkadi.
Speaker 0
47.37s
Adikkadi problem varum.
Speaker 1
48.05s
Naanum ippo vandhu oru oru multiple auto immune panel, HEV panel.
Speaker 0
53.93s
Aa aa
Speaker 1
54.13s
Ellame orualavukku test eduthutten, ellame normalnu dhaan varudhu.
Speaker 0
56.65s
Ellaame normal-nu.
Speaker 0
58.29s
Okay.
Speaker 1
58.89s
Adhula irundhu idhu ungaloda test endha alavukku differ aagudhu ennannu therinjukkanumkaaga dhaan.
Speaker 0
64.27s
Okay, call pannu.
Speaker 1
64.49s
Call pannalaam.
Speaker 0
65.51s
Actually inga vandhu ungalukku nootru aindhu biomarkers vandhu complete-aa scan pannuvaanga.
Speaker 1
69.49s
Ippa biomarkersna idhu ennathu? Biomarkersna enna idhu? Indha immune panelukkum idhukkum enna vidhyasam?
Speaker 0
71.43s
Biomacherize-nnaa enna?
Speaker 0
75.47s
Sir, ippo biomarkersna vandhu namma udambula irukkira indicators sir, adhavadhu namma enna maadhiriyaana problem varum okay and enna maadhiriyaana deficiency irukku and enna maadhiriyaana inflammation ulla nadandhuttu irukku appadindra oru clarity ungalukku kodukkum sir.
Speaker 1
76.55s
Vandhu
Speaker 1
77.89s
Aa
Speaker 1
80.71s
Adhaavadhu namma enna.
Speaker 0
89.15s
Okay okay-ngala, so andha clarity irundhaale vandhu ungalukku report-layum vandhu vandhurum sir, edhellam risk-aa irukku, edhellam vandhu oraalavukku manageable-aa irukku.
Speaker 1
89.55s
Okay.
Speaker 0
96.93s
And idhula nalla irukku appadindra oru proper clarity vandhurum okay adhavadhu.
Speaker 1
99.83s
Adhaavathu
Speaker 0
100.61s
Ippo oru nammaloda organ eppadi irukkum appadinna sir oru chedi maadhiri dhaan, namma thevaikku adhigama thanni oothunaalum thevaikku kammiya thanni oothunaalum adhu kettu poyirum illaingala? So adhe maadhiri dhaan sir namma organukku thevaikku.
Speaker 1
109.93s
Paathu nimisham naanu driving pannittu irukken naan thiruppi kooppidurenga saringala oru five thirty kooppidunga time evlo
Speaker 0
111.25s
Driving pannittu irukken naan thiruppi.
Speaker 0
114.63s
Saringala?
Speaker 0
117.41s
Sari neenga kooppidunga sir no issues mani correcta naangu pannirukku sir.
Speaker 1
121.15s
Aanaa five thirty kooppiduren.
Speaker 0
122.17s
Neenga kooppidunga sir okay thank you sir thank you.
Speaker 1
123.51s
Thank you.