A
Call Intelligence
Nandhu with Harish — Feb 19, 2026 12:22
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Nandhu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
22% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:54 (174s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
51
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
17s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Insurance coverage
insurance edhavadhu cover irukkungala idhukku?
|
price/financial | Customer | Yes | workaround/assistance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 89000.00 | Neutral | Main product pitch covering 183 biomarkers and doctor consultation. |
Key Moments
400:39
Biomarker Explanation
Rep establishes authority by explaining technical aspects simply.
01:17
Family Expansion
Customer reveals interest for both parents, doubling the lead value.
02:01
Price Reveal
Rep quotes 89,000 INR, leading to the insurance objection.
02:30
Insurance Workaround
Rep offers to provide bills to help with insurance claims, maintaining the lead's interest.
Discovery Questions
4
Q1
Who is this for (self or family)?
Q2
Do they do regular master checkups?
Q3
What are their ages?
Q4
Where in Chennai are you located?
Trust Signals
3
Sharing specific family ages
Sharing home location
Asking about insurance claim process
Enthusiasm Signals
1
Confirming it's for both parents
Resistance Signals
1
Immediate inquiry about insurance after price reveal
Confusion Signals
1
Asked for details on what AIWO does exactly
Topics Discussed
181 Advanced Test
Biomarkers
Parental Health
Home Blood Collection
Insurance Claims
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and confirming identity. |
| Discovery | 2 | neutral | Providing family details and location. |
| Price/Insurance | 3 | neutral | Focused on whether insurance covers the high cost. |
| Closing | 4 | neutral | Promised to call back after checking insurance. |
Call Transcript
Click to expand
Speaker 0
1.25s
Hello.
Speaker 0
4.51s
Hello.
Speaker 1
4.91s
Hello hello
Speaker 0
6.09s
Aa hello sir, good morning sir, sir Nandakumar sir pesugireengala?
Speaker 1
9.59s
Sollunga.
Speaker 0
10.09s
Naan Harish pesugiren sir, Aivula irundhu call pannirukken.
Speaker 1
14.23s
Aagiyo sir.
Speaker 0
14.27s
Aa sollunga sir, i could like namma onnooru vandhu letters-kkaaga enquire pannirukkeengalaya sir?
Speaker 1
20.29s
Aamaa aamaa.
Speaker 0
20.77s
Aama adhukkaaga naan call pannirukken sir, ungalukkaaga pannirukkeengala illa veetla family-kkaaga yaarukkaaga pannirukkeengala sir?
Speaker 1
25.41s
Family family.
Speaker 0
26.43s
Family-kkaaga okay sir, regular-aa master checkups ellaame pannuraangalaa sir?
Speaker 1
31.05s
Illa sir, illa sir.
Speaker 0
32.29s
Edhuvume pandradhu illa idhudhaan first time panraanga.
Speaker 1
34.55s
Aamaa okay.
Speaker 0
34.77s
Okay sir, IO pathi kelvippattirukkeengala sir? Enna panraanga detail-aa?
Speaker 1
38.49s
Mm, kelvi.
Speaker 0
39.61s
Kelvippattirukkeenga, okay sir. IOLA vandhu one of the program dhaan vandhu indha advanced 181 test-nu solluvanga sir. Adhula vandhu ungalukku 183 biomarkers vandhu complete-aa cover aayirum sir. So biomarkers appadindradhu onnum illa, namma body-la irukka indicators enna maadhiriyaana disease-oda risk irukku.
Speaker 0
55.11s
Like normal-aa enna maathiriyaana inflammation unga body-kulla irukku and enna maathiriyaana nutritions kammiyaa irukku appadindradhu ungalukku proper-aana oru clarity koduthuruvom sir. So adhai base panni ungalukku doctor consultation-um irukkum. Doctor consultation-la vandhu ungalukku clear-aa explain pannuvaanga. Enna maathiriyaana food habits maathalaam enna maathiriyaana exercise pannanum appadindradha ungalukku discuss pannuvaanga sir.
Speaker 1
74.17s
Ok.
Speaker 0
74.21s
Aamaa, ippo yaarukkaaga sir? Ammaakkagaanaa appaakkagaanaa sir?
Speaker 1
77.69s
Amma appa rendu perukkum.
Speaker 0
79.31s
Rendu perukkagavum okay sir, enna age irukkum sir?
Speaker 1
82.83s
Appa sixty five.
Speaker 0
84.99s
Appa sixty five.
Speaker 1
85.89s
Saari sixty sixty amma konjam.
Speaker 0
88.69s
Sorry sir ammakku.
Speaker 1
90.89s
52.
Speaker 0
91.69s
Fifty two apart sixty illaingala?
Speaker 1
93.95s
Aamaa aamaa.
Speaker 0
94.65s
Okay okay sir, so neenga endha place sir Chennaiyila?
Speaker 1
98.29s
Pallavaram.
Speaker 0
99.05s
Palla vara maatteengala? Okay sir, actually namma blood test eduthuromnu avasiyam illaiyaa neenga vandhu direct-aa varanumnu avasiyam illai sir. Namma person-ukku vandhu direct-aa vandhu blood test-oda sample eduthuppaanga, anga irundhu ungalukku rendu days-la vandhu ungalukku report vandhurum sir.
Speaker 1
105.29s
Okay
Speaker 0
111.59s
Once report vandhadhukku appuram neenga direct-aa vandhu neenga center visit panni kooda neenga doctor consultation eduthukka mudiyum.
Speaker 1
118.33s
Seri okay.
Speaker 0
119.05s
Aamaa sir.
Speaker 1
119.73s
Ithu evvalavu irukkuthu?
Speaker 0
121.03s
Aa sir ungalukku onnooru ettu onbadhu biomarkers and doctor consultationoda ungalukku ettu ezhupathu aayiram varum sir.
Speaker 1
128.17s
Aamaa.
Speaker 0
128.81s
Aamaa sari okay.
Speaker 1
129.85s
Seri okay insurance edhavadhu cover irukkungala idhukku?
Speaker 0
132.07s
Aa sir, namma inga pandradhu illa, neenga enna insurance vachirukkeenga sir?
Speaker 1
136.15s
Saar.
Speaker 0
137.01s
Sorry Star Health-ungala, maybe like ippo niraiya niraiya clients vandhu enna pannuvaanga appadinna.
Speaker 1
138.57s
Aamaa
Speaker 0
142.89s
Aa like test eduthuttu adhukkappuram master checkup-nu solli vaangippaanga sir nammakitta, so adhai vandhu insurance-la claim pannuvaanga.
Speaker 1
149.61s
Aamaa adhukku thaan.
Speaker 0
150.21s
Aama, aama, maybe neenga unga side-la irundhu neenga kettu paarunga sir, insurance agent kitta aama, enna maadhiri irukkunnu sollunga, adhukku etra maadhiri naane ungalukku vandhu bill vena naan ready panni koduthuren.
Speaker 1
155.47s
Sari sir sollunga adhukku.
Speaker 1
160.45s
Sari okay okayngala.
Speaker 0
161.17s
Okay-ngala, saringa, naan eppo call back pannalaam sir?
Speaker 1
164.21s
Naan oru
Speaker 0
164.49s
Aa
Speaker 1
166.01s
Sir
Speaker 0
166.45s
Sorry.
Speaker 1
167.89s
Naan ungalukku naane call panren konjam oru afternoon mela saringala?
Speaker 0
170.13s
Oru oru
Speaker 0
171.27s
Saringala okay okay okay thank you sir thank you.