A
Call Intelligence
Swetha with Harish — Feb 19, 2026 11:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
5.00%
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
10:51 (652s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
147
Rep Words / Customer Words
1142 / 318
Rep Longest Monologue
68s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Value
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Uncertainty about session value
Enakku I am not that sure ondru ondru work out aaguma enakkenttu
|
value | Customer | Yes | location validation | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 8000.00 | Neutral | Core blood test offering |
| dexa scan | Rep | 2500.00 | Interested | Body composition and bone density |
| dexa scan | Rep | 5000.00 | Positive | Metabolic health bundle |
Key Moments
401:35
DEXA Explanation
Shifts the conversation from a simple blood test to a comprehensive body analysis.
02:57
Weight/Height Disclosure
Customer provides personal data, indicating high trust.
05:27
Husband Mention
Identifies the primary subject of the health concern (husband).
08:05
Price Reveal
Agent transparently provides costs for various packages.
Discovery Questions
3
Q1
Weight evvalavu ma'am iruppeenga?
Q2
Height aindhu point aaru...?
Q3
Basically neenga edhukkaga like IO venumnu ninaikkireengala?
Trust Signals
3
Sharing personal height/weight data
Mentioning husband's health needs
Asking for office/lab location to visit
Enthusiasm Signals
1
Agreement on the importance of bone density for 30+ age group
Resistance Signals
1
Uncertainty about 'one-on-one' session effectiveness
Confusion Signals
1
Confusion between inches and centimeters for height
Topics Discussed
Biomarkers
Bone Density
Visceral Fat
Protein and Muscle
Metabolic Rate
Epigenetics
Gut Microbiome
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Apologetic for forgetting the previous call. |
| Discovery | 2 | neutral | Asking about the nature of the program (lifestyle vs routine). |
| Pitch | 3 | neutral | Listening to technical details about DEXA and RMR. |
| Closing | 4 | positive | Agreed to review details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
1.11s
Hello.
Speaker 1
1.89s
Hello.
Speaker 0
3.07s
Hello Ma'am, good morning Ma'am.
Speaker 1
5.41s
Aa sollunga.
Speaker 0
5.93s
Aa naan Harish pesuren Ma'am IOLa irundhu call pannirukken.
Speaker 1
8.85s
Aagum aagum.
Speaker 0
8.93s
Aa yes yes ma'am gutkkaaga enquiry pannirundheenga illaingala.
Speaker 1
12.53s
Aa aamaa.
Speaker 0
13.23s
Yes ma'am adhaan annaikku kooppittu irundhen neenga appuram call back panna sollirundheenga.
Speaker 1
16.85s
Aa sorry naan marandhuttaen okay.
Speaker 0
17.51s
Aa sorry
Speaker 0
18.75s
Okay no issues ma'am aa sollunga ma'am.
Speaker 1
21.41s
Ya adhu enakku exactly like how few people work appadindradhu I am not sure, is it food style maathuradha adhu lifestyle maathuradha illa like any regular routine checkups that you bring up to the people who ask for?
Speaker 0
36.31s
Mm ma'am, actually inga first vandhu like enna personal-aa enna irukku appadindradhu vandhu first therinjippaanga ma'am, like ungaloda blood test moolama yenna IO-la vandhu nootru aaru-nnu solli advance blood test pannuraanga ma'am.
Speaker 1
44.61s
Mudhila sir.
Speaker 0
49.37s
Adhula vandhu oru nootru irandu moondru biomarkers vandhu cover aagum.
Speaker 1
49.99s
Okay
Speaker 0
52.45s
Aamaa, biomarkers appadindradhu ennanna indicators, nammaloda bodyla enna maadhiriyaana like diseaseoda risk irukku.
Speaker 1
52.99s
Sariyaa maathiri
Speaker 0
58.31s
Aa like adhukkappuram like enna maadhiriyaana like vitamin deficiency irukku and ulla enna maadhiriyaana inflammation irukku appadindradha clear cut-aana oru idea vandhu ungalukku adhula kidaikkum ma'am. One eighty-thu bio mark-la even adhula omega and cancer cells kooda adhula cover aagum.
Speaker 1
69.61s
Bhaayamaagirathu.
Speaker 0
73.55s
Okengala, and once adhula neenga paarkkumbodhu engellam like problem irukku, edhai adhigama focus pannanumo, adhai ungalukku adhoda serndhu doctor consultation-um vandhurum.
Speaker 1
74.05s
Okay.
Speaker 0
81.71s
So doctor will suggest you, aama enna maadhiriyaana vishayangal neenga change pannikkalaam appadindradha suggest pannuvaanga.
Speaker 1
82.39s
Okay.
Speaker 0
86.65s
And adhu oru vishayam irukku, and scanning paathukkitteenga appadinna Dexa-laam kelvippattirukkeengala Ma'am? Dexa, Vivo 2, RMR.
Speaker 1
94.75s
Aaha notes notes.
Speaker 0
95.31s
Aama I am not sure, okay DEXA appadindradhu vandhu complete body scan, unga body-la irukkura bone density, muscle mass and body fat percentage vandhu kaattum ma'am. Okay enakku therinju oru muppai plus-la irukkira ellarume adhai vandhu edukkiradhu nalladhunnu solluven, yenna oru muppai plus poyittaale vandhu nammaloda bone density level vandhu kammiyaayitte irukkum ma'am.
Speaker 1
104.13s
Aa
Speaker 0
111.89s
Okay, yenna properly namma calcium intake panna maattom illaingala? Appo namakku blood-ukku thevaiyaana calcium kooda namma bone-la irundhaan suck pannittu irukkom.
Speaker 1
112.41s
Properaana.
Speaker 0
119.17s
Okengala, appo like appo ungaloda adhu report-la vandhu proper-aa enna percentage of density irukkunnu therinjittu adhukku etra maadhiri naan calcium neenga intake pannikkalaam.
Speaker 1
119.45s
Okay
Speaker 0
126.65s
Even body fat percentage paatheenga appadinna, ippo vayirai suthi namakku engellam kozhuppu irukkundradhu oraalavukku namakke theriyum illaingala? Aana indha visceral fat appadindra oru vishayam solluvaanga Ma'am.
Speaker 1
133.07s
Aa andha.
Speaker 0
135.47s
Like organai suthi iruppom.
Speaker 0
137.07s
Adhu endha maadhiriyaana percentage-la irukku and evlo dangerous-aa irukku appadindradhu kooda andha report-la ungalukku kidaikkum.
Speaker 1
137.77s
Maathiriyaana
Speaker 0
143.13s
And muscle appadindradhu vandhu completely vandhu protein-naala dhaan irukkum illaingala? Even oru building-ku evlo eppadi oru sengal romba mukkiyamo adhu maadhiri dhaan namma muscle-ku vandhu protein romba mukkiyam.
Speaker 1
143.51s
Aa.
Speaker 1
148.17s
Eppadi?
Speaker 0
153.05s
So niraiya peroda myth ennanna like body building panna mattumdhaan proteins edukkanum appadindra maadhiri thinking-la iruppaanga, appadiye kidaivae kidaiyaadhu.
Speaker 1
153.89s
Aa
Speaker 0
160.23s
Day to day life-la namma muscle musculin-nu oru protein thevaipadum.
Speaker 1
160.75s
Mm mm.
Speaker 0
164.13s
So like andha protein-ume namakku kidaikkala appadinna bone-la irundhu dhaan edukka aarambikkum.
Speaker 1
164.45s
Okay.
Speaker 0
168.79s
Okengala, so indha maadhiri ellaam tests panrom and idhula ungalukku edhaavadhu like majoraana issues irukku, even neenga weight evvalavu ma'am iruppeenga?
Speaker 1
177.65s
Aanaa ezhupathi ettum onbadhum ninaikkiren.
Speaker 0
178.37s
Aa
Speaker 0
180.15s
Aa.
Speaker 0
181.07s
Okay okay height
Speaker 1
183.91s
Height aindhu point aaru illana naangu andha aindhu point aindhula irundhu.
Speaker 0
186.87s
Five point five
Speaker 1
188.17s
Centimeter I don't know inches thanedhamma.
Speaker 0
191.41s
Okay aindhu point aindhu iruppeengala Ma'am?
Speaker 1
194.67s
Mm
Speaker 0
195.81s
Okay Ma'am, yenna neenga like ennanna like namma height-ukku yetha like height-ukku yetha weight-la irukkanum appadindradhudhaan Ma'am.
Speaker 1
200.43s
Mm
Speaker 0
203.33s
Okengala? Okay okay, aama andha neenga ungaloda body height-a vida neenga thaandi weight-la irukkeenga appadinna mostly vandhu metabolic vandhu niraiya perukku issue-aave irukkum ma'am.
Speaker 1
203.73s
Okay okay
Speaker 0
212.43s
Aama, namma saappadu properly digest aagala illa andha adhu properly namma udambukku othukkattalanaalume vandhu like store aaguradhu ellame vandhu fat-aa dhaan store aagum.
Speaker 1
212.67s
Mm okay.
Speaker 0
221.03s
Okengala even we are doing gut microbiome test food intolerant test.
Speaker 1
221.29s
Aiyum
Speaker 0
225.93s
Adhukkappuram advanced-aa paatheenga appadinna like metabolic test edukkurom, adhu illaama like epigenetic test-ume IO-la panraanga ma'am. Adhu ellaame konjam advanced okay, neenga vandhu normally ippa irukkira health conditions-la irundhu proper-aa kondu vandhutteenga appadinna epigenetic namma plan pannalaam. Epigenetic appadindradhu reverse aging program-nu solluvaanga ma'am.
Speaker 1
233.89s
Advance
Speaker 0
245.13s
Aa ma'am, neenga Brian Johnsonlaam kelvippattirukkeengala ma'am?
Speaker 1
245.29s
Okay.
Speaker 1
249.33s
Brain
Speaker 0
249.77s
Brian Johnson sollittu YouTuber neenga aamaa that's right. Sari okay like ennanna avar vandhu properaana diet exercise and niraiya therapies idhu mooliyamaa vandhu avaroda biological age vandhu reverse pannuraaru ma'am. Okay calendar age vandhu avaroda pannirendu. But avaroda biological age paatheenga appadinna pannirendu.
Speaker 1
252.81s
Aa not that much.
Speaker 1
255.07s
Ok
Speaker 0
267.79s
Okay like ennanna nammaloda organs-a better-aa vaikkanum appadindradhudhaan ma'am, okay ippo niraiya per paathukkitteenga appadinna avangaloda calendar age vandhu irubathi ettu irukkum.
Speaker 0
275.43s
Aana avangaloda appearance-oda age biological age paatheenga appadinna muppathi aaru naangu naangu aimbadhu kooda niraiya per kaattum okay, yenna like avangaloda avangala namma care namma namma care pannikkalainale namma skin surunga aarambikkum.
Speaker 1
281.83s
Aa adhu
Speaker 0
288.05s
Like niraiya per speak pannuvaanga, avangaloda hardware idhu like functions vandhu innum oru oru aaru to pathu years span dhaan irukkum.
Speaker 1
288.81s
Move pannuvaanga.
Speaker 0
294.99s
So indha maadhiri biological age appadindra vishayam oru oru organs-kkume irukkum ma'am, adha vandhu reversal program-layume vandhu IO vandhu work out pannittu irukkaanga.
Speaker 1
299.75s
Program-la irunthu
Speaker 0
302.69s
Aama with oru true diagnosticsnu solli oru US based companyyoda associate pannirundhen.
Speaker 1
303.37s
Oru
Speaker 0
307.49s
Aama adhellam advance thaan, first neenga basically neenga edhukkaga like IO venumnu ninaikkireengala?
Speaker 1
308.15s
Okay.
Speaker 1
313.63s
Actually naan paathen adhula something adhaan lifestyle change edho ondru paathurundhen, and full body checkup-la I see like some of the other parts naan full body checkup thedurappa dhaan enakku idhu maybe pop up aachunnu ninaikkiren.
Speaker 0
314.23s
Aa
Speaker 0
325.63s
Maybe pop up aaguthu.
Speaker 1
327.71s
Actually enakkaga paakkala husbandkkaaga paathuttu irukken sari okay ennonnunna
Speaker 0
327.73s
Aa
Speaker 0
329.45s
Aa
Speaker 0
331.95s
Seri
Speaker 1
335.35s
Oru mind oralavukku majora cover panraanga but indha indha oru indha indha.
Speaker 0
337.97s
Aa
Speaker 0
340.07s
Indha plan-na ippo vandhu IO-la vandhu moondru aaru-nu oru program irukku ma'am, adhu vandhu ungalukku oru day program, neenga morning vandheenganna night night varaikkum irukkum.
Speaker 1
344.49s
One day program
Speaker 0
347.85s
Okengala morning neenga vandhu breakfast kuduthu ungaloda actually blood checkup bloodukku samples eduthuttu breakfast kuduthuttu adhukkappuram oru oru testa pannuvaanga Ma'am even ECG Echo Omega.
Speaker 1
348.47s
Morning
Speaker 1
358.97s
Amino.
Speaker 0
358.97s
Amino appuram abdominal and pelvic vandhu sound screening appuram CT scan appuram ungaloda posture checkups.
Speaker 1
364.81s
Appuram
Speaker 1
365.89s
Posha checkups.
Speaker 0
367.45s
Aa and just X-ray, DEXA and CGM appuram gut microbiome test, food intolerance, VO2, RMR idhu ellame vandhu ungalukku adhoda serndhu varum ma'am moondru aaru-la.
Speaker 1
367.79s
Aa Mrs.
Speaker 1
375.79s
Vandhu ungalukku adhoda sernthu
Speaker 0
378.51s
Aama neenga vandhu overall full body checkup neenga panra planla irundheenga appadinna adhu ungalukku bettera irukkum, illa namma bodyla internally namma enna nadakkanumndra maadhiri neenga feel panneenga appadinna actually oru moondru aizhu-la adhuvume vandhurum, ondru aizhu-la blood test-ume vandhurum.
Speaker 1
379.01s
Vandhu overall full
Speaker 1
384.19s
Internet ellaam
Speaker 0
390.91s
Illai namma vandhu first ennandhadha therinjukkalaamndra maadhiri mattum neenga feel panneenga appadinna ondru aindhu ondru neenga eduthu paarunga Ma'am.
Speaker 1
391.45s
Vandhu work cheyyanundu.
Speaker 0
396.33s
Ondu aindhu ondru death appadindradhu naan vandhu mostly ellarukkum naan suggest pannuven naan.
Speaker 1
396.89s
Okay.
Speaker 1
401.17s
Okay okay got it.
Speaker 0
401.27s
Okay okay got it. Aamaa yes ma'am. So okay sir ennaitha?
Speaker 1
404.39s
Okay sir, enna thaan enna WhatsApp-la detail anuppunga, if it's comfortable sir naan call back panren ungalukku.
Speaker 0
407.79s
Okay.
Speaker 0
411.49s
Okay Ma'am, like neenga enga Ma'am Chennaiyila?
Speaker 1
414.59s
Nammalaikade.
Speaker 0
415.49s
Moolaikkadai dhaan illaingala okay ma'am naan vena ungalukku vena evening sir eppo availablea iruppaanga ma'am.
Speaker 1
417.37s
Ungalukku
Speaker 1
420.97s
Yaar after eight appadithaan iruppaanga.
Speaker 0
424.25s
Iruppaanga okay, neenga suppose weekend-la available-aa irundhaa kooda naan ungalukku ungalukkum saarukkum serthu oru one on one health coach-oda naan oru session allocate panren ma'am. Neenga attend panni paarunga, ungalukku oru clear cut-aana oru idea kidaikkum okay, ungalukkum saarukkum like health eppadi proper-aa paathukkalaam.
Speaker 1
434.15s
Attend panni paaru.
Speaker 0
440.39s
Yenna ungalukku aama like ungalukku namma ella programlayume vandhu ungalukku doctor consultation physio and dietician-oda support-ume ungalukku varum.
Speaker 1
440.63s
Ungalukku.
Speaker 0
448.79s
Aama like adhaavadhu namma ippo gym-ukku porom nammaala ponaa.
Speaker 1
449.23s
Like
Speaker 1
450.83s
Okay ellame dietitian full body checkupla adhuvum varuma neenga sonnudhula.
Speaker 0
455.43s
Aama yes ma'am aama ippo neenga Dexa edukkureengale ma'am Dexa Vivo to RMR edukkumbodhu.
Speaker 1
457.29s
Decca
Speaker 0
460.63s
Ungalukku physician physio and dietician-oda support vandhurum and onnooru ettayirathu ondru edukkumbodhu ungalukku doctor-oda consideration vandhurum adhula.
Speaker 1
465.37s
Edukkumbodhu
Speaker 0
468.33s
Okengala naan adhudhaan sonnen indha rendu neenga indha indha naalu testing edukkuradhu moolamaave.
Speaker 1
468.97s
Adhaan sonnen indha.
Speaker 0
472.73s
Like doctor-aiyum meet panniralaam, physio and dietitian, so next oru oru aaru to onnu year-ukku.
Speaker 1
476.23s
Oru oru
Speaker 0
478.17s
Neenga next report edukkuradhukku munnadi proper-aana diet follow-ups neenga pannale podhum ma'am avanga solradha.
Speaker 1
483.05s
Okay
Speaker 0
483.95s
Aa
Speaker 1
483.95s
Pricing ennannu solla mudiyuma?
Speaker 0
485.97s
Ma'am ippo onnoottru onbadhu vandhu ungalukku ettinnoottru aayiram charges aagum ma'am, onnoottru onbadhu complete like adhaan ungalukku complete onnoottru onbadhu biomarkers cover aagum with doctor consultation-oda ettinnoottru aayiram varum.
Speaker 1
489.65s
Okay.
Speaker 0
498.11s
And Dexa Dexa mattum neenga edukureenga appadinna ungalukku irandu aayirathu aindhu nootra cost aagum Ma'am.
Speaker 0
503.45s
And again ippo oru offer onnu poyittu irukku Ma'am Dexa, Levo rendu and RMR.
Speaker 1
503.91s
Okay.
Speaker 0
507.59s
And VO do-na ennanna ma'am, oru oru treadmill-la vandhu ungalai walk panna vaippaanga, walk panna vachu ungaloda maximama evvalavu oxygen neenga ulla izhukkureenga.
Speaker 0
515.93s
And vandhu ungaloda stamina level enna maadhiri irukku appadindra oru clarity kidaikkum ungalukku, yenna like neenga chinna vayasula nadandha speedukkum ippa nadakkura speedukkum niraiya vithiyaasangal irukkum.
Speaker 1
521.01s
Aa like neenga chinna vayasula.
Speaker 0
525.31s
Okengala konja dhooram nadandhaale namakku moochu vaangum okengala appa namma properaana breathing exercise panroma
Speaker 1
525.39s
Okengala konja dhooram nadakkum.
Speaker 0
531.17s
So idhu ellame ungalukku adhula theriya varum and adhula illama RMR appadindradhu enna appadinna ma'am namma edhuvume pannaathinaalum namakkuna oru calories burn aagum illaingala namma oru naalaikku edhuvume pannaathinaalum edhuvume saappidaathinaalum oru calories burn aagum illaingala.
Speaker 1
540.67s
Aa
Speaker 0
544.01s
Appo ungaloda rest position rest metabolic rate-nu solluvanga, ungaloda rest position-la.
Speaker 0
548.49s
Ungaloda metabolic rate check pannuvanga, yenna metabolism dhaan vandhu complete namma body like namma food-a energy-a convert pandrathe metabolic dhaan ma'am. So niraiya perukku vandhu metabolic problem irukkum, okayngala? Yenna avanga saappudura saappaadu vandhu niraiya fat-aa dhaan store aagum, okayngala? Proper-aa digestion aagaadhu, constipation problem irukkum, diarrhea problem irukkum.
Speaker 0
568.35s
Okengala neenga ungaloda metabolism clear adhavadhu gut dhaan vandhu nammaloda second brainnu solluvanga Ma'am.
Speaker 1
569.29s
Athu
Speaker 0
573.29s
Namma gut proper-aa irundhaale namma face romba clear-aa irukkum, namma romba energy-aa feel pannuvom, romba active-aa ellaa parts-ume active-aa iyangittu irukkum.
Speaker 0
582.41s
So indha maadhiri niraiya vishayangal irukku.
Speaker 1
583.31s
Mm
Speaker 0
584.29s
Mm mostly neenga indha naalu vena neenga try pannunga ma'am, actually Dexa Vivo to RMR moonum serthu ungalukku pathu aayirathu varum ma'am, aana ippa aindhu percentage offer irukku adhula ungalukku aindhu aayirathu varum, so adhu oru aindhu aindhu vandhuchunna ungalukku irubathi moondru aayirathula indha naalu test-ume mudiyum ma'am.
Speaker 1
594.43s
Okay.
Speaker 1
598.93s
Okay.
Speaker 0
599.65s
Aama and neenga ippo blood sample neenga vandhu varanumnu avasiyam illai ma'am direct-aa namma person-e vandhu blood sample collect panniruppaanga.
Speaker 1
601.43s
Key
Speaker 0
607.91s
And adhula irundhu ungalukku oru rendu days-la vandhu ungalukku report varum ma'am, report vandhadhukku appuram kooda neenga direct-aa vandhu doctor-aiyum meet pannittu DEXA, Vivo to RMR moonume neenga eduthukkalaam.
Speaker 1
611.75s
Okay.
Speaker 1
619.07s
Okay got it.
Speaker 0
620.11s
Ok.
Speaker 1
620.49s
Sure enakku details anuppunga maybe one on one session naan.
Speaker 0
622.63s
Ippadi onnaam naal session-la
Speaker 1
625.23s
Enakku I am not that sure ondru ondru work out aaguma enakkenttu, maybe venumna venumna naanga maybe office-ko illa lab-ko naanga varom, naan discuss pannittu ungalukku solren, sure thank you.
Speaker 0
629.91s
Okay.
Speaker 0
636.31s
Aa naan discuss pannittu.
Speaker 0
639.87s
Aa
Speaker 0
640.57s
Seri Ma'am, naan ungalukku details ellame en kooda share panren Ma'am. Naan ippo sonnadhu andha moondru aaru-voda dhaan anuppuren, adhula ennenna tests ellam irukkungaradha neenga paarunga.
Speaker 1
644.47s
Ponnathu and
Speaker 1
648.77s
Sari, thank you.
Speaker 0
649.93s
Okay Ma'am Thank you Ma'am Thank you for time.