A
Call Intelligence
Vandana Dugar with Harish — Feb 20, 2026 13:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Vandana Dugar. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Vandana Dugar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:50 (50s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
can you just WhatsApp me the details? I'll get back.
|
time | Customer | Yes | compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Other | Referencing the customer's Instagram inquiry. |
Key Moments
200:15
Brand Confusion
Customer did not recognize 'AIWO' initially, indicating low brand recall.
00:27
Call Deferral
Customer shifts the conversation to WhatsApp, ending the sales opportunity for this specific call.
Resistance Signals
2
Requesting WhatsApp instead of talking
Vague recognition of the inquiry
Confusion Signals
1
Ayyo what is that?
Topics Discussed
AIWO Age Test
Instagram Inquiry
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't immediately recognize the brand name 'AIWO'. |
| Middle | 2 | neutral | Acknowledged the inquiry but was in a hurry. |
| Closing | 3 | neutral | Requested WhatsApp details to end the call quickly. |
Call Transcript
Click to expand
Speaker 1
0.39s
hello
Speaker 1
3.79s
hello.
Speaker 0
6.21s
can you hear me?
Speaker 1
7.85s
Hello, yes.
Speaker 0
8.09s
Hello
Speaker 0
8.97s
yaa is it vandana?
Speaker 1
10.79s
yes.
Speaker 0
11.37s
Yes ma'am, this is Harish calling from IO.
Speaker 1
15.01s
Ayyo what is that?
Speaker 0
15.85s
I go AIWO. Actually you enquired for IO age test through Instagram?
Speaker 1
23.77s
ya ya ya something ya.
Speaker 0
25.85s
yes maam regarding that i called you.
Speaker 1
27.67s
Yeah, so can you just WhatsApp me the details? I'll get back. Yeah.
Speaker 0
30.85s
ya. okay ma'am. i already did some details to you. okay i will send the details to you again. okay.
Speaker 1
39.47s
Yeah.
Speaker 0
39.77s
When is the right time to call you back, ma'am?
Speaker 1
42.17s
I'll I'll put it on the WhatsApp.
Speaker 0
46.57s
Okay.
Speaker 1
46.95s
Just yeah.
Speaker 0
48.97s
oke maam shur thank you.