A

Call Intelligence

Vandana Dugar with Harish — Feb 20, 2026 13:19

Deal Lost Cold
Customer Vandana Dugar
Phone +918879746999
Rep Harish
Team Sales
Date 2026-02-20 13:19
Duration 0:19
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | Age | AIWO Health
Platformig
Lead DateFeb 12, 2026
CityMumbai

Call History

3 attempts
Total Attempts3
First CallFeb 16, 2026
Last CallFeb 20, 2026
Total Talk Time1.2 min
Rep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Close Attempt: Harish

Harish did not attempt to close on call with Vandana Dugar. Coaching opportunity.

!

No Rapport or Discovery: Harish

Harish skipped both rapport building and needs discovery on call with Vandana Dugar.

!

Low Performance: Harish

Harish scored 2.0/10 on call with Vandana Dugar. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference English
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Likely
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:19 (19s)
Primary Language English
Code Switching None
Total Speaker Turns 5
Rep Words / Customer Words 11 / 1
Rep Longest Monologue 4s
Customer Longest Monologue 1s
Silence Gaps (>2s) 3 (max 4.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:14
Identity Verification
Agent confirms he is speaking to the correct lead (Vandana).

Confusion Signals

1
Connection issues/Audio lag

Topics Discussed

Identity verification

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer only said 'Hello' once at the end of the recording.

Call Transcript

Click to expand
Source File +918879746999 20-2-2026, 1-19-55pm.mp3
Transcript +918879746999_20-2-2026,_1-19-55pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19594