A
Call Intelligence
Ashok Kumar Endodontist with Harish — Feb 19, 2026 14:39
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Ashok Kumar Endodontist. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Spouse
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Educational/Value-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:24 (85s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
184 / 38
Rep Longest Monologue
16s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Awareness
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Memory of inquiry
Aa edhuvum theriyalainga sir.
|
authority/need | Customer | Yes | information verification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | -- | Neutral | Explaining the depth of the diagnostic panel compared to regular tests. |
Key Moments
300:15
Customer denies knowledge of inquiry
Critical moment where the agent had to re-establish the lead's validity using CRM data.
00:54
Biomarker explanation
The core value proposition of the pitch.
01:14
Customer requests WhatsApp
Signals the end of the active sales conversation and a shift to passive follow-up.
Discovery Questions
2
Q1
I-yoda blood test-kkaaga enquire pannirukkeengala ma'am?
Q2
kelvippattirukkeengala ma'am IO-ndradhu?
Resistance Signals
3
Lack of awareness of the form fill
Short responses
Requesting WhatsApp to end the conversation
Confusion Signals
1
Aa edhuvum theriyalainga sir (I don't know anything about this)
Topics Discussed
Preventive Care
Blood Tests
Biomarkers
Inflammation
Doctor Consultation
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but confused about the call's purpose. |
| Pitch | 2 | neutral | Listening to the explanation of biomarkers without much engagement. |
| Closing | 3 | neutral | Quickly moved to end the call by asking for WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello
Speaker 1
1.61s
Hello
Speaker 0
2.57s
Sollunga Sir.
Speaker 1
3.61s
Hello Ma'am, Ashok Kumar avanga veedungala?
Speaker 0
6.29s
Aarthi aarthi.
Speaker 1
6.31s
Aarthi Aarthi, yes ma'am, naan Harish pesuren ma'am, IO-la irundhu call pannirukken.
Speaker 0
10.77s
Aa sollunga.
Speaker 1
11.17s
Aa yes ma'am, I-yoda blood test-kkaaga enquire pannirukkeengala ma'am?
Speaker 0
15.27s
Aa edhuvum theriyalainga sir.
Speaker 1
17.81s
Appadingala, okay ma'am, kelvippattirukkeengala ma'am IO-ndradhu?
Speaker 0
21.69s
Mm, illainga sir sollunga.
Speaker 1
22.97s
Okay Ivo-ndradhu vandhu oru preventive care ma'am, inga vandhu namma blood test, scanning, master checkups, therapies indha maadhiri niraiya vishayangal pannittu irukkaanga ma'am.
Speaker 1
31.93s
Okay ma'am, adhula vandhu Ashok Kumar Endo list-aa? Adhula andha perlayum aarthi chittu at gmail dot com appadinu indha mail ID kuduthurukkaanga ma'am.
Speaker 1
41.09s
Aama, so iPhone-la vandhu ennanna normally veliya vandhu namma vandhu like blood test eduthom appadinna maximum oru naangu aimbadhu thaan maximum cover pannuvanga Ma'am.
Speaker 1
49.67s
But IO-la paathukkitteenga appadinna oru onnooru aindhu biomarkers vandhu cover pannuvaanga.
Speaker 1
54.09s
Aama, biomarkers appadindradhu ennanna namma like namma body-la irukka indications maam, enna maathiriyaana disease vara vaaippu irukku, enna maathiriyaana ulla inflammation nadandhuttu irukku and enna maathiriyaana nutritions kammiyaa irukku appadindradha adhu clear cut-aana oru idea kodukkum maam, and adhai base panni ungalukku doctor consultations koduppaanga.
Speaker 0
71.57s
Okay Ma'am.
Speaker 1
72.41s
Aamaa yes ma'am namakku Coimbatore
Speaker 0
74.47s
Sir enakku WhatsApp anuppunga nee irundhuchunna contact panren.
Speaker 1
77.67s
Naan already send pannirukkennu ninaikkiren Ma'am ungalukku.
Speaker 0
79.67s
Okay sari sir naan paathukkuren.
Speaker 1
80.31s
Sari sir naan paathukkonga. Check pannikkonga. Okayngala? Okay ma. Thank you.
Speaker 0
83.25s
Ok ok thank you.
Speaker 0
84.51s
Thank you.