A
Call Intelligence
Prince Singh with Harish — Feb 19, 2026 15:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Prince Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
41% into call
Pitch Approach
Educational/Technical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:23 (144s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
43
Rep Words / Customer Words
284 / 68
Rep Longest Monologue
16s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to review details first
No worries. Just let me go through it. Send me some details from WhatsApp
|
delay/review | Customer | Yes | agreement/compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Explaining the scope of the test and the price. |
Key Moments
300:38
Location Clarification
Resolved confusion between Gurgaon and Goregaon to establish serviceability.
01:26
Price Inquiry
Customer proactively asked for the cost, indicating high intent/interest.
02:12
WhatsApp Request
Customer moved the conversation to an asynchronous channel, delaying the close.
Discovery Questions
2
Q1
Have you heard about i o what we are doing?
Q2
Actually aavu working or doing business sir?
Trust Signals
2
Customer asked for price directly
Customer agreed to receive WhatsApp info
Resistance Signals
1
Deflection to WhatsApp ('Just let me go through it')
Confusion Signals
1
Confusion over location (Gurgaon vs Goregaon)
Topics Discussed
Age Test
Biomarkers
Pricing
Home Collection
Doctor Consultation
Location Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and location. |
| Pitch | 2 | neutral | Asked about charges. |
| Closing | 3 | neutral | Requested details on WhatsApp before committing. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello.
Speaker 0
1.21s
Hello.
Speaker 1
2.99s
Yes.
Speaker 0
3.53s
Hello sir good afternoon is that Prem Singh?
Speaker 1
6.93s
Yes.
Speaker 0
7.49s
aagiyo sir. this is harish calling from i o sir.
Speaker 1
11.19s
From
Speaker 0
11.73s
ai o e ai w o
Speaker 1
14.53s
Okay.
Speaker 0
15.19s
aiya sir you enquired for some age test through instagram?
Speaker 0
21.03s
H test.
Speaker 1
21.65s
easy.
Speaker 1
23.51s
me bi aavar aap naat iye se.
Speaker 0
25.35s
okay okay. actually you are from gurghan right? gurghan.
Speaker 0
30.11s
gurgaon.
Speaker 0
31.79s
Hello?
Speaker 0
33.95s
You are from where are you from sir? Gurgaon right?
Speaker 1
38.53s
Goregaon.
Speaker 0
39.37s
guregam, right? yes sir. actually, have you heard about i o what we are doing?
Speaker 1
46.79s
Maybe I'll say maybe I'll laugh.
Speaker 0
49.71s
Okay actually I was okay I was a preventive casual.
Speaker 0
53.69s
vi ar intu duying e bla test, skans arnd therapi arnd es arnd dis kaint of thing vi ar duying.
Speaker 0
60.95s
In IO 181, we we we see the 183 biomarkers, sir.
Speaker 1
61.59s
One
Speaker 0
69.49s
bio markers is a kind of indicators. it it shows the what are the deficiency inside our body and what are the inflammation happening inside the body and what are the risk of diseases uh it can be causes. so in our blood test we can able to know these kind of reports.
Speaker 1
86.55s
What are the charges of the same?
Speaker 0
86.77s
Okay.
Speaker 0
88.33s
for one eighty one reports with doctor consultation we are giving around eighteen thousand sir.
Speaker 1
94.41s
Okay.
Speaker 0
94.91s
Yeah normally uh you can all over India I go only doing this one eighty one eighty three biomarkers. So other than that anywhere you go uh like maximum they will see forty to fifty biomarkers.
Speaker 0
109.15s
yes. actually aavu working or doing business sir?
Speaker 1
114.49s
Okay.
Speaker 0
115.23s
Okay, we have a pan India services. So, uh we can send the persons to collect your blood sample. Within two days you will get the report. Uh from that we can arrange a doctor consultations uh to you sir.
Speaker 1
129.71s
oke.
Speaker 0
130.59s
Yeah.
Speaker 1
132.73s
No worries. Just let me go through it. Send me some details from WhatsApp or I sure.
Speaker 0
136.75s
aa sure. i vil send yu.
Speaker 1
138.35s
and go through it and then let it go.
Speaker 0
140.45s
ya shur sir. ok.
Speaker 1
142.19s
Okay.
Speaker 0
142.85s
Thank you sir thank you.