A
Call Intelligence
Rajkumar Jain with Harish — Feb 18, 2026 16:39
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Rajkumar Jain. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English Mix
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
1:25 (86s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
25
Rep Words / Customer Words
184 / 82
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Scope
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not looking for only blood tests
verum blood test-aanu vena, I was just looking for my master health checkup.
|
service scope | Customer | Yes | feature expansion | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Customer clarifies he wants a comprehensive checkup, not just blood work. |
Key Moments
300:17
Service Scope Objection
Customer clarifies he wants a 'Master Health Checkup', not just blood tests, which defines the rest of the pitch.
00:41
Location Confirmation
Customer recognizes the MRC Nagar location, building local trust/convenience factor.
01:19
WhatsApp Request
Customer sets the boundary for further communication, moving the lead to a 'review' stage.
Discovery Questions
1
Q1
neenga vandhu full body-kkaana idhudhaan paakkureenga illaingala?
Trust Signals
2
Knowledge of local landmarks
Specific mention of advanced tests (DEXA, Echo)
Enthusiasm Signals
1
Quickly identifying the location (MRC Nagar)
Resistance Signals
2
Initial rejection of 'only blood test' approach
Refusal of immediate callback ('Just send it let me go through it')
Confusion Signals
1
Initial brand name recognition (I O / A I W O)
Topics Discussed
Master Health Checkup
Blood Tests
Diagnostic Imaging (DEXA, CT, X-ray)
Clinic Location (MRC Nagar)
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who is calling. |
| Discovery | 2 | neutral | Clearly states he doesn't want 'only blood tests'. |
| Pitch | 3 | neutral | Engages when the rep mentions DEXA and location. |
| Closing | 4 | neutral | Politely requests WhatsApp details to review on his own time. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello.
Speaker 0
2.57s
Hello sir, good evening sir. Sir Rajkumar sir pesureengala?
Speaker 1
5.09s
Yes.
Speaker 0
6.11s
Aa yes sir, naan Harish pesugiren sir, IOL irundhu call pannirukken.
Speaker 1
9.71s
Engi engi?
Speaker 0
10.41s
I O sir A I W O neenga advance blood test-kaaga enquire pannirukkeenga illaingala?
Speaker 1
17.01s
Okay illa illa, verum blood test-aanu vena, I was just looking for my master health checkup.
Speaker 0
21.63s
Ya sure sir, we are doing that too.
Speaker 1
23.15s
But not based on only blood blood samples vendaam.
Speaker 0
24.77s
Aa aa.
Speaker 0
26.95s
Illa sir, blood mattum illa, we are doing ECG, Echo, adhukkappuram DEXA, so those kind of things kooda namma panrom sir.
Speaker 1
34.63s
Entha eduthu lakshanam illa.
Speaker 0
35.95s
Chennaiyila vandhu nammaloda center vandhu like Leela Palace irukku illaiya sir, adhukku before-la irukku.
Speaker 1
41.97s
MRC Nagar.
Speaker 0
42.67s
Aa MRC Nagar TVH Medici irukku illaiyaa sir?
Speaker 1
47.51s
TVH
Speaker 0
48.35s
Bellisia adhavadhu next to Sun Network Officer.
Speaker 1
52.85s
Okay.
Speaker 0
53.47s
Aama, anga vandhu nammoda center irukku sir.
Speaker 1
56.91s
Okay, just send me the details. Okay, just send me the details on WhatsApp. I will go through it and reply.
Speaker 0
57.45s
I O I O Sander.
Speaker 0
59.27s
Okay.
Speaker 0
61.97s
Ya sure, actually neenga vandhu full body-kkaana idhudhaan paakkureenga illaingala? ECG, Echo, Omega, Amino, Ultra, okay sir, CT scan, chest, X-ray.
Speaker 0
71.35s
Okay sir, naan ungalukku detail-aa ellame irukku sir, even adhula onnoottru onbadhu Vivo rendu ellame irukku, naan ungalukku anuppuren neenga paarunga.
Speaker 1
71.37s
Okay sir.
Speaker 0
77.59s
Naan ippo call back pannalaam sir ungalukku.
Speaker 1
77.63s
Nai
Speaker 1
79.83s
Just send it let me go through it and do it.
Speaker 0
81.91s
Sari aa sure sure sir okay sir thank you sir thanks for time.