A
Call Intelligence
ThiruvenkadAm with Harish — Feb 19, 2026 11:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with ThiruvenkadAm. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:25 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 34
Rep Longest Monologue
8s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy and unavailable on weekends
Naalaikku Saturday, Sunday naan available irukka maatten sir. Mondaykku vena slot okay sir.
|
time/scheduling | Customer | Yes | alternative choice / agreement | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Mentioned in the context of scheduling a Monday morning appointment. |
Key Moments
200:13
Monday Slot Agreement
The customer commits to a Monday morning appointment for blood collection, moving the lead forward.
00:20
Call Interruption
Agent receives another call and has to terminate the current conversation, promising a callback.
Trust Signals
1
Customer provides specific availability (Monday morning)
Resistance Signals
1
Time constraint (Busy now, busy on weekends)
Topics Discussed
Scheduling
Availability
Blood Collection
Monday Appointment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Scheduling | 2 | neutral | Explaining availability for Monday. |
| Closing | 3 | neutral | Accepting the callback. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello, hi sir, good morning sir.
Speaker 1
1.07s
Hello.
Speaker 1
3.17s
Aa hi sir.
Speaker 0
3.61s
Hi sir. Harish pesurendhu sir. I would vandhu. Aamaa sir. Pesula busy aayitteenga.
Speaker 1
5.33s
Aamaa sir, aamaa sir, konjam busy aayitten. Naalaikku Saturday, Sunday naan available irukka maatten sir. Mondaykku vena slot okay sir.
Speaker 0
8.81s
Naalaikku.
Speaker 0
12.41s
Ok.
Speaker 0
13.83s
Sari sir okay yenna naalaiku konjam schedule busy dhaan sir naan Monday morning appointment koduthuruvaam sir appo naan blood collection.
Speaker 1
20.53s
Monday morning okay dhaan sir ore oru call varudhu irunga sir ungalukku thiruppi panren.
Speaker 0
22.47s
Ore
Speaker 0
23.15s
Irunga sir ungalukku thiruppi panren. Sari sir neenga pannunga.