A
Call Intelligence
Vignesh Jothivelan with Harish — Feb 18, 2026 16:45
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Vignesh Jothivelan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
46% into call
Pitch Approach
Product-Centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
84 / 26
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Value Consideration
Okay sir, naan ungalukku solren sir, thank you.
|
price | Customer | No | information pivot | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 8000.00 | Negative | Explaining the package contents and price. |
Key Moments
300:16
Price Inquiry
Customer's first priority was cost, indicating high price sensitivity.
00:23
Price Quote
Agent quotes 8000 INR for 103 biomarkers.
00:31
Soft Rejection
Customer immediately tries to end the call after hearing the price.
Discovery Questions
1
Q1
neenga verum blood test mattum paakkureengala illa vera scans ellame paakkureengala sir?
Resistance Signals
2
Immediate price inquiry
Quick termination of call after price reveal
Topics Discussed
Advanced Blood Test
Biomarkers
Pricing
Doctor Consultation
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call and identity. |
| Discovery | 2 | neutral | Asked about charges immediately. |
| Closing | 3 | neutral | Ended call quickly after price quote: 'Okay sir, naan ungalukku solren sir'. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello
Speaker 0
1.17s
Hello.
Speaker 0
2.77s
Aa hello sir, good evening sir, sir Vignesh sir thaane pesureenga?
Speaker 1
6.15s
Aa.
Speaker 0
6.69s
Aa naan Harish pesuren sir, IO-la irundhu call pannirukken. Actually IO-la advance blood test-kkaaga enquire pannirukkeengale sir?
Speaker 1
10.09s
Aa
Speaker 1
13.89s
Okay.
Speaker 0
14.49s
Aama regarding adhukkaga dhaan call pannirukken sir.
Speaker 1
16.61s
Evvalavu evvalavu charges adhu?
Speaker 0
18.49s
Like neenga verum blood test mattum paakkureengala illa vera scans ellame paakkureengala sir?
Speaker 1
22.11s
Blood test.
Speaker 0
23.13s
Blood tests mattum ungalukku nootru ettayirathu nootru ettayirathu moondru biomarkers idhula cover pannuvaanga sir, with doctor consultation-oda ungalukku ettayirathu thozhandu cost varum sir.
Speaker 1
31.53s
Okay sir, naan ungalukku solren sir, thank you.
Speaker 0
32.21s
Aa, avanga.
Speaker 0
33.33s
Okay naan ungalukku detailaana WhatsApp send pannanuma sir?
Speaker 0
36.21s
Sample reports ellaame anuppuren. Adhula vandhu ungalukku