A
Call Intelligence
Dev with Harish — Feb 20, 2026 11:55
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
instagram_ad
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
20% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
3:58 (239s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
584 / 142
Rep Longest Monologue
42s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity from previous call
adhula puriyaadhu adhukkappuram idhu panna mudiyala sir
|
communication | Customer | Yes | detailed explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Comprehensive blood scan covering 8 organs. |
| dexa scan | Rep | -- | Neutral | Complete body scan for bone density and fat percentage. |
Key Moments
400:33
Ad Recall
Customer confirms seeing the Instagram ad, validating the lead source.
01:56
Bone Density Explanation
Rep builds authority by explaining the biological process of calcium depletion.
03:08
Cost Inquiry
Customer moves from passive listening to active buying interest by asking for the price.
03:47
Call Interruption
Customer has to leave the call, forcing a transition to WhatsApp follow-up.
Discovery Questions
2
Q1
Chennaigala neenga? (Are you from Chennai?)
Q2
Body transformationkkaaga paakkureengala illa full body checkup edukkanum appadindradhukkaaga paakkureengala? (Looking for transformation or full body checkup?)
Trust Signals
3
Customer shared his location
Customer confirmed he saw the ad 2-3 months ago
Customer asked specific questions about the test coverage
Enthusiasm Signals
1
Asked about cost and what is covered
Resistance Signals
1
Mentioned he didn't understand the previous call clearly
Confusion Signals
1
Initial confusion about the company name (IO vs AIWO)
Topics Discussed
Preventive Care
Blood Test (IO 181)
Biomarkers
DEXA Scan
Bone Density
Visceral Fat
Home Sample Collection
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling initially. |
| Discovery/Pitch | 2 | neutral | Engaged with the explanation of bone density and visceral fat. |
| Closing | 3 | neutral | Abrupt end due to another incoming call, but requested WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
1.35s
Hello.
Speaker 1
1.93s
Hello
Speaker 0
3.23s
Hello sir, good morning, Dev sir pesureengala?
Speaker 1
7.57s
Aamanga.
Speaker 0
8.15s
Aa naan Harish pesuren sir IO-la irundhu call pannirukken actually indha blood test-kaaga enquire pannineengale sir.
Speaker 1
15.17s
Aiyo.
Speaker 0
15.85s
Aa yes sir, I will.
Speaker 0
18.01s
A I W O sir it's a preventive care company adhula vandhu namma andha scanning sir aama sollunga.
Speaker 1
23.55s
Vandhu namma andha scanning sir
Speaker 1
25.61s
Aa sollunga sir Chennaigala neenga?
Speaker 0
27.35s
Aamaa Chennai sir, neenga sir.
Speaker 1
29.43s
Namma Bangalorenga.
Speaker 0
30.43s
Appadingala okay sir namma pan India services irukku sir aa like aamaa.
Speaker 1
33.75s
Ennathu sir athu annaikku paathuttu indha Instagram ad vandhuchu kooda oru athu oru rendu moonu months irukkumnu ninaikkiren.
Speaker 0
37.79s
Adhu okay.
Speaker 0
39.67s
Okay adhu naane ungalukku last week call pannirundhen oru padhavandhu pola aama sir.
Speaker 1
42.99s
Aamaa aamaa sir aamaa sir adhula puriyaadhu adhukkappuram idhu panna mudiyala sir.
Speaker 0
46.69s
Aama okay sir, actually I-O-ndradhu ennanna idhu oru preventive care sir. Inga vandhu namma like andha blood advance blood test appuram scanning therapies indha maadhiri niraiya vishayangal pandrom sir. Even indha blood test paatheenga appadinna.
Speaker 1
50.91s
Aamaa
Speaker 0
58.57s
Aa one eighty one IO one eighty onnu solluvanga, kittathatta oru one eighty three biomarkers vandhu complete-aa scan panranga sir body-la.
Speaker 0
65.61s
Oru ettu organ-ume adhula cover aayirum, okay-ngala? So andha biomarkers appadindradhu ennanna namma body-la irukkira oru indications, namakku enna maadhiriyaana disease-oda risk irukku.
Speaker 1
66.01s
Aa
Speaker 0
75.23s
Appuram enna maadhiriyaana inflammations body-kulla nadandhuttu irukku and enna maadhiriyaana vitamins minerals ellaame kammiyaa irukku appadindradha oru clear-aana report-aa kaattum sir, so adhai base panni namma proper exercise diet.
Speaker 0
86.69s
And supplements idhu moolama namma vandhu recover aaga mudiyum sir.
Speaker 1
90.69s
Aamaa.
Speaker 0
90.71s
Aama adhu illama andha scanninglaam paathukkitteenga appadinna DEXa ellaam kelvippattirukkeenga sir DEXa scan.
Speaker 1
96.23s
Illa sir.
Speaker 0
96.85s
And DEXA appadindradhu ennanna complete body scan sir, namma body-la irukkura bone density, muscle mass and body fat percentage idhu ellame ungalukku complete-aa thaniyaa kaattum.
Speaker 0
106.87s
Aama, so indha like bone density paatheenga appadinna oru muppai years-ku appuram nammoda bone density level vandhu kammiyaagum.
Speaker 0
113.13s
Yenna namma propera naanga calcium intake panna maattom appadingala.
Speaker 0
116.25s
So like namakku once namma blood-ukku thevaiyana calcium-me vandhu namma proper-aa intake pannala appadinna, andha blood vandhu namma bone-la irundhu dhaan calcium eduthukkum.
Speaker 0
124.23s
So adhanala dhaan vandhu like nammaloda bone density level kammi aagum.
Speaker 0
128.35s
And adhu mattum illama andha body fat percentage paatheenga appadinna orualavukku namma vayirai suthi paarkkumbodhu namakku engellaam fat irukkundradhu orualavukku nammalaala therinjukka mudiyudhungala?
Speaker 1
137.49s
But indha business.
Speaker 0
137.49s
But indha visceral fat appadindra vishayam solluvanga sir organai suthi irukkum.
Speaker 1
140.53s
Irukkum.
Speaker 0
141.43s
Okay, adhu enna maadhiri organ-la irukku? Evvalavu irukku appadindradha oru clear-aana oru clarity kodukkum sir.
Speaker 1
141.53s
Okay adhu enna
Speaker 0
146.93s
Aamaa neenga eadhavadhu body transformationkkaaga paakkureengala illa full body checkup edukkanum appadindradhukkaaga paakkureengala
Speaker 1
152.25s
Illa illa body-la checkup panrathukku thaan sir.
Speaker 0
155.69s
Okay.
Speaker 1
156.27s
Roll body setup panrathunnu thaan paarthen.
Speaker 0
158.37s
Okay then.
Speaker 0
159.51s
Aa like neenga appuram basically neenga paarkkira maathiri irundheenganna neenga vandhu nootru aindhu onbadhu blood checkup eduthukkonga sir, okayngala? Adhula enna maadhiriyaana deficiency irukku appadindradhu theriyum and with doctor consultation-oda serndhe vandhurum.
Speaker 1
165.89s
Aa
Speaker 0
171.23s
And neenga Chennai varanumnu avasiyam illai, engaloda post agency direct-aa vandhu ungalukku blood samples eduthuppaanga.
Speaker 1
177.05s
And
Speaker 0
177.05s
And anga irundhu ungalukku rendu days-la report varum sir, adhai base panni ungalukku online-laye naan vandhu ungalukku doctor consultation arrange panni kuduthukkuren.
Speaker 1
184.97s
Mm.
Speaker 0
185.49s
Aamaa sir.
Speaker 1
186.93s
Ok.
Speaker 0
187.51s
Eppa panra maadhiri plan-la irukkeenga?
Speaker 1
188.13s
Bio marketsna adhu eppadinga adhu cost eppadi?
Speaker 0
192.05s
Aa
Speaker 1
192.23s
Adhunaal nalla nilai cover aagum.
Speaker 0
194.17s
Adhula vandhu.
Speaker 1
194.17s
Adhula vandhu edhuvum panna mudiyumngala?
Speaker 0
196.01s
Aa okay sir, naan ungalukku WhatsApp-um panren and basically paathukkitteenga appadinna ungalukku thyroid, kidney, pancreas.
Speaker 1
198.65s
Ok ok.
Speaker 0
203.35s
Appuram lipid okayngala, adhukkappuram indha joint-oda bones-laam irukkum illaiya? Adhu aama arthritis-nu solluvanga, adhu liver diabetes-odadhu vandhurum, heart-odadhu vandhurum.
Speaker 0
214.75s
So idhu ellame ungalukku cover aayidum sir, ettu organs and adhu illama steroid panel, tumor panel, STD panel.
Speaker 1
214.79s
Mm.
Speaker 0
221.39s
Adhukkappuram iron and adhu illama ungalukku cancer cells-um and omega-vum ungalukku adhula vandhurum sir.
Speaker 1
227.47s
Mm sir oru call varuthu sir enakku details pannu enakku WhatsApp-la anuppureengala sir? Sari naan ungalukku anuppuren plus call details ellaam.
Speaker 0
231.49s
Seri naan ungalukku anuppi oru class kudukkuren.
Speaker 0
234.17s
Sari.
Speaker 1
234.49s
Koopiduraanga sir.
Speaker 0
235.71s
Okay okay sir.
Speaker 1
237.03s
Neengal azhaikkum nabar ungal.