A
Call Intelligence
None with Harish — Feb 19, 2026 10:40
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
53% into call
Pitch Approach
Logistical/Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:45 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
108 / 54
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with loan matters
enakku konjam loan vishayamaa vandhurukkaanga
|
time/priority | Customer | Yes | empathy and pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Scheduling the scan for the upcoming weekend or Monday. |
Key Moments
300:05
Reference to previous commitment
Establishes reliability and rapport.
00:22
Confirmation of Chennai visit
Key indicator of lead warmth and intent to purchase.
00:32
Fasting instruction
Crucial technical detail for the Dexa scan success.
Discovery Questions
2
Q1
Pesiyirundheengala unga physio kitta? (Did you speak with your physio?)
Q2
Dexa indha weekend edukkureengala na Mondaykku mela plan pannureengala? (Are you taking Dexa this weekend or planning after Monday?)
Trust Signals
2
Customer saved the rep's number
Customer confirms he spoke to his physio as suggested
Enthusiasm Signals
1
Confirming travel to Chennai this weekend
Resistance Signals
1
Time constraint due to loan work
Topics Discussed
Physiotherapy
Loan matters
Travel to Chennai
Dexa Scan
Fasting requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warmly acknowledges the rep. |
| Discovery | 2 | neutral | Explains being busy with loan work. |
| Closing | 3 | neutral | Agrees to call before coming. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello
Speaker 1
1.55s
Hello.
Speaker 0
2.15s
Hello brother Harish pesuren eppadi irukkunga
Speaker 1
3.67s
Aa sir sollunga sir nallaa irukken sir.
Speaker 0
5.19s
Okayngala okay brother adhaan neenga indha Wednesdaykku mela kooppida sollirundheenga adhaan call pannirundhen.
Speaker 0
10.41s
Pesiyirundheengala unga physio kitta?
Speaker 1
14.21s
Aa pesununga sir, aanaa nethu vandhurukkaanga, enakku konjam loan vishayamaa vandhurukkaanga, appadingala? Okay okay.
Speaker 0
15.29s
Okay.
Speaker 0
17.53s
Appadinna okay okay.
Speaker 0
19.65s
Okay sir, eppa varunga idhu Chennaikku?
Speaker 1
22.81s
Indha weekend vandhurum sir.
Speaker 0
24.15s
Weekend okay Dexa indha weekend edukkureengala na Mondaykku mela plan pannureengala?
Speaker 1
29.99s
Andha number save panni vachirunga sir ungaludhu, okay call pannittu varom.
Speaker 0
31.87s
Ok.
Speaker 0
32.71s
Neengale call pannittu vareengala enakku beforeaave sollunga sir aanaa adhula fastinglaam irukkira maadhiri irukkum
Speaker 1
37.41s
Okay okay.
Speaker 0
37.89s
Aama adhukkudhaan sir, neenga naalaikku vareenganna enakku innaikku munnaadiye sollirunga sarigala.
Speaker 1
42.33s
Okay.
Speaker 0
42.95s
Okay sir, thank you sir, thank you.
Speaker 1
44.75s
Thank you.