A
Call Intelligence
Bharani dharan with Harish — Feb 19, 2026 15:47
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Bharani dharan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
1:41 (101s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
184 / 82
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
I saw it from Chennai and I'm not willing to travel anywhere.
|
logistics | Customer | Yes | direct reassurance | Excellent |
|
Too expensive
no sir that is it's not my budget. i checked out later it was too expensive so i won't be interested to do that sir.
|
price | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Neutral | Initial inquiry about the test cost. |
| epigenetic test | Rep | 65000.00 | Negative | Upselling a combined package. |
Key Moments
300:26
Logistics Objection Handling
Agent successfully kept the lead on the phone by explaining Pan-India service.
01:07
The Upsell
Agent introduced the 65k epigenetic program, which ultimately led to the lead's rejection.
01:21
Hard Rejection
Customer explicitly states the program is out of budget and loses interest.
Trust Signals
2
Directly asking for price
Confirming lead source
Resistance Signals
3
Location concern (initially)
Direct price objection
Statement of non-interest
Confusion Signals
1
Confusion over biomarker count (181 vs 183)
Topics Discussed
Biological Age Test
Biomarkers
Epigenetics
Pricing
Pan-India Service
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive. |
| Discovery/Price Inquiry | 2 | neutral | Actively asking about costs. |
| Pitch/Upsell | 3 | negative | Shocked/Dismissive of the 65k price point. |
| Closing | 4 | neutral | Polite but firm rejection. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.35s
Hello?
Speaker 1
2.57s
Yes.
Speaker 0
3.15s
hello sir. good afternoon sir. barni dharan sir dhaana?
Speaker 1
8.01s
rahul
Speaker 0
8.79s
this is Harish from IO sir.
Speaker 1
12.39s
from
Speaker 0
13.05s
I O A I W O. You you enquired for some age test program now sir through Instagram?
Speaker 1
15.45s
Okay.
Speaker 1
20.87s
sir then I saw it from Chennai and I'm not willing to travel anywhere.
Speaker 0
26.31s
No issue sir. Actually we have a pan India services.
Speaker 1
26.33s
And
Speaker 1
30.53s
Sir, how much is it charge for that biological test, body age test?
Speaker 0
30.55s
Sir how much
Speaker 0
34.21s
biological right? so actually for one eighty one we cost around eighteen thousand sir.
Speaker 1
36.11s
To actually
Speaker 0
40.31s
Actually,
Speaker 1
40.89s
18000.
Speaker 0
41.77s
no, one eighty one. it's a it's a kind of program. it's a advanced blood test.
Speaker 0
47.93s
So what we do is, uh we focus on one eighty three biomarkers. So biomarkers is a indicator of our body. So which shows that what are the risk of diseases.
Speaker 0
59.15s
vaat aar daa diffisiyansi aaf nyootritiyans?
Speaker 1
59.81s
Deficiency
Speaker 0
62.13s
and what are the inflammation inside the body. so it can be shows in that report sir.
Speaker 0
67.97s
So for the age it has one eighty one and epigenetic will be there. So epigenetic is a kind of reversal reverse aging program. For both it takes around sixty five thousand to fifty sir.
Speaker 1
81.33s
no sir that is it's not my budget. i checked out later it was too expensive so i won't be interested to do that sir.
Speaker 0
88.97s
Okay sir, no issues. I will send the details to you sir if you want.
Speaker 1
92.23s
Why you send me the details but the yeah thank you.
Speaker 0
95.07s
Sorry.
Speaker 1
96.35s
thank you ashi thank you.
Speaker 0
97.01s
Okay okay sure sir thank you sir thank you so much.