A
Call Intelligence
Hari with Harish — Feb 19, 2026 10:23
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Hari.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Availability
Illa naan sonnene Monday-kku mela thaan kilamburen... Wednesday kaalaila varuven
|
logistics | Customer | Yes | acceptance and follow-up agreement | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Scheduling an appointment for the package details sent earlier. |
Key Moments
200:08
Confirmation of review
Customer confirms he has seen the details sent, indicating high intent.
00:12
Travel schedule disclosure
Customer provides specific timeline (Wednesday morning) for the next step.
Trust Signals
1
Customer confirms reading the details sent by the rep.
Topics Discussed
Appointment scheduling
Travel plans
Review of sent details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Scheduling | 2 | neutral | Explains travel plans clearly. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello.
Speaker 1
0.75s
Hello.
Speaker 0
1.23s
Aa sir good morning sir, aa Harish peyarundhu sir.
Speaker 1
1.61s
Aa sollunga.
Speaker 1
2.71s
Aa sollunga sir ungalukku theriyuthu
Speaker 0
4.23s
Aamaa adhuthaan sir actually adhaan detaila anuppirundhen paarthirundheengala
Speaker 1
8.01s
Aa paathen paathen.
Speaker 0
8.85s
Okay sir, adhaan indha Saturday Sunday appointment venumngalo illana eppo plan pannarangalo?
Speaker 1
12.81s
Illa naan sonnene Monday-kku mela thaan kilamburen, ippa naan Tuesday night-ku thaan ticket potturukken, Wednesday kaalaila varuven, namma Wednesday vandhuttu ungalukku call pannuren.
Speaker 0
14.87s
Tuesday
Speaker 0
16.33s
Kaalaila
Speaker 0
18.95s
Aa sari okay sir neenga appa enakku sollunga okay sir.
Speaker 1
20.49s
Sollunga.
Speaker 1
21.53s
Thank you sir. Sari okay.
Speaker 0
21.81s
Thank you sir, thank you.