A
Call Intelligence
None with Harish — Feb 20, 2026 11:43
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
12% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:01 (241s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
482 / 314
Rep Longest Monologue
12s
Customer Longest Monologue
10s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location Infeasibility
oh which is not feasible for me because I am calling you from Mysuru.
|
logistics | Customer | Yes | alternative solution | Good |
|
Scanning availability
scanning scanning we are doing in Chennai only ma'am... ai think in dat kes it don't bi of eni yus for mi.
|
service gap | Customer | Yes | partner network | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Positive | Agent reminds prospect of their enquiry. |
| master health checkup | Rep | -- | Interested | Prospect asks for a complete checkup including scanning. |
Key Moments
300:52
Location Reveal
Customer reveals she is in Mysore/Malappuram, changing the sales strategy from 'visit center' to 'home collection'.
01:44
Scanning Request
Customer expresses interest in a higher-value 'master checkup' including scans.
03:25
Service Gap Confirmation
Agent confirms no direct services in Manjeri, leading to the Calicut/Mysore alternative plan.
Discovery Questions
3
Q1
For which service you are looking for ma'am?
Q2
Can you tell the pin code of your location ma'am?
Q3
Actually you are working in Malappuram right?
Trust Signals
2
Sharing specific location and pin code
Asking for a 'complete checkup' beyond the initial enquiry
Enthusiasm Signals
2
I would like to go for scanning also
Confirmichu (Confirmed)
Resistance Signals
1
Location feasibility ('not feasible for me because I am calling you from Mysuru')
Confusion Signals
1
Confusion over where the physical center is located vs home collection
Topics Discussed
Gut Microbiome Test
Blood Sample Collection
Scanning (DEXA, RMR)
Master Checkup
Partner Labs (Thyrocare, Arty Scans)
Geographic availability in Kerala and Karnataka
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who is calling. |
| Discovery | 2 | neutral | Engages actively when gut microbiome and scanning are mentioned. |
| Logistics Discussion | 3 | negative | Disappointed that scanning is only in Chennai and services are limited in Manjeri. |
| Closing | 4 | positive | Appreciates the follow-up and agrees to check WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.45s
Hello.
Speaker 0
1.61s
Hello?
Speaker 1
3.21s
Ma'am good morning ma'am. Naan Harish pesuren ma'am IO vandhu.
Speaker 0
5.29s
Ma'am I will vandhu. Annaikku call pannirundhaale Ma'am. Aa yes hello.
Speaker 1
6.87s
aani call pannirundhala?
Speaker 1
9.73s
yes hello ma'am can you hear me?
Speaker 0
11.55s
Hello?
Speaker 1
13.57s
Hello? Aa yes ma'am. This is Harish calling from IO ma'am.
Speaker 0
16.43s
Hello ma'am.
Speaker 1
18.89s
es maam adhaan like call back panna sollirundheengala maam? like annaikku oru 4 days muzhu call pannirundhen maam. 181 check pannunga.
Speaker 0
26.71s
What is it regarding freestyle meeting?
Speaker 1
29.17s
Ma'am, I O uh I O is uh uh actually I O we are in I O we are doing a black checkup and scanning and therapies, Ma'am. Yeah, you you enquired for that gut microbiome test, no Ma'am?
Speaker 0
38.35s
Yeah, you you earn coin for
Speaker 0
41.81s
well dislocated.
Speaker 1
43.47s
aa it is near by MRC nagar maam. you know leela palace?
Speaker 0
49.27s
is it in chennai?
Speaker 1
50.77s
e gas maam chennai.
Speaker 0
52.43s
oh which is not feasible for me because I am calling you from Mysuru.
Speaker 1
56.95s
ver aar ir from maam?
Speaker 1
60.57s
Sorry.
Speaker 0
60.57s
I belong from Mysuru.
Speaker 1
62.31s
mysuru right? actually vi hav pan india sarvisas maam.
Speaker 1
65.77s
So we I I can send the person to collect the blood samples to your place and from that we can get two uh two days to get the report ma'am.
Speaker 0
74.91s
see my my native is mysore and i am working in malappuram. so that's the reason why i am confused ma'am. is it available in mysore?
Speaker 1
78.73s
Okay.
Speaker 1
81.13s
Okay.
Speaker 1
83.17s
can you can you tell the can you tell the pin code of your location ma'am?
Speaker 0
83.69s
Sorry Malappuram.
Speaker 0
89.31s
aa just a lot.
Speaker 1
91.01s
Yes.
Speaker 0
96.67s
What about the scanning and all scanning and all won't be done on only black cell? No, for which
Speaker 1
100.17s
no ma'am. for which service you are looking for ma'am?
Speaker 0
104.03s
I would like to go for scanning also.
Speaker 1
107.33s
scanning scanning we are doing in Chennai only ma'am.
Speaker 0
111.53s
So athu
Speaker 1
111.53s
so other than that ya we are doing dexa vivo to rmr here.
Speaker 0
115.79s
ai think in dat kes it don't bi of eni yus for mi.
Speaker 1
116.77s
Six
Speaker 1
118.95s
no ma'am. if if you want ee si ji ee ko means we we tie up with our partners ma'am. so if you are confirmed...
Speaker 0
125.87s
Confirmichu. I thought of going for a like you know complete checkup.
Speaker 1
131.19s
master checkup right?
Speaker 0
132.65s
yes yes yes.
Speaker 1
133.67s
okay ma'am. that we can do near by the location ma'am. so we are partnered with tyrocare, arty scans.
Speaker 0
143.93s
Ya
Speaker 1
144.23s
Yeah, so that I can arrange the partners and you can go directly to check your entire
Speaker 0
149.59s
If you check Malappuram you will be getting because I'm traveling now. If you put Malappuram you will be getting the pin code.
Speaker 1
153.61s
Okay.
Speaker 1
156.51s
one second maam.
Speaker 0
156.75s
Malappuram Manjeri Manjeri.
Speaker 1
159.01s
malappuram manjeringala?
Speaker 0
160.79s
manjeri comes in malappuram district kerala.
Speaker 1
164.05s
Malappuram, Manjeri.
Speaker 0
166.11s
Yeah.
Speaker 0
167.71s
Malappuram Manjeri alla. Manjeri Malappuram district.
Speaker 1
170.65s
ya ya ya. mancheri. maam actually it's showing three pin codes six.
Speaker 0
172.95s
Aa ma'am actually
Speaker 1
176.45s
six seven six one two one. wait I will check the three pin codes.
Speaker 0
182.75s
Okay.
Speaker 1
188.17s
Actually you are working in Malappuram right?
Speaker 0
190.85s
Malappuram Manjeri
Speaker 0
194.43s
if it is mysore i need not enquire anyone. i can go directly and get it done.
Speaker 1
199.07s
oke.
Speaker 1
201.75s
one second.
Speaker 1
205.07s
Ma'am in Manjeri I think there is no services ma'am.
Speaker 0
207.99s
exactly the same thing that I told you.
Speaker 1
208.59s
Yeah.
Speaker 1
210.23s
ya okay. so
Speaker 0
212.11s
ai haav tu go tu kelikatt.
Speaker 1
213.97s
okay no issues ma'am.
Speaker 0
214.81s
So this two hours journey for me from here.
Speaker 1
217.57s
Ah.
Speaker 1
219.21s
okay if you want in calicut also we can okay if you want in mysore we can arrange ma'am.
Speaker 0
225.19s
ven ai kam tum maisoor ai il ai il taak tu yu. oke?
Speaker 1
227.63s
Okay.
Speaker 1
228.71s
okay no issues ma'am. i sent the details to you whatsapp ma'am.
Speaker 0
230.41s
Details to you WhatsApp ma'am. After the exams ya ya please do that and check it okay.
Speaker 1
233.91s
Okay.
Speaker 0
235.05s
Fine fine fine thank you thank you thank you. Okay ma'am thank you so much.
Speaker 1
236.67s
Okay Ma'am, thank you so much. Thank you Ma'am, thank you for time.
Speaker 0
240.33s
Thank you.