A
Call Intelligence
suresh with Harish — Feb 20, 2026 10:41
Deal Closed
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with suresh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹8,399
Purchase Date
Dec 02, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
43% into call
Pitch Approach
Follow-up on lead enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
42 / 18
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Already Solved
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed
Pannitte varum sir... Koopiduren naan pannitten.
|
already solved | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Committed | Reason for the call based on lead enquiry. |
Key Moments
100:14
Customer Rejection
Customer states they have already completed the blood test, effectively ending the sales opportunity for this specific lead.
Resistance Signals
1
Already completed the service
Topics Discussed
Blood Test Enquiry
Lead Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Quickly informs agent that the task is already done. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello.
Speaker 0
0.97s
Hello.
Speaker 1
2.11s
Ya.
Speaker 0
2.63s
Kannur sir, good morning sir. Sir, Suresh sir pesureengala?
Speaker 1
5.67s
Aamaa.
Speaker 0
6.21s
Hi yes sir, naan Harish pesuren sir, IO-la irundhu call pannirukken.
Speaker 1
9.69s
Aa okay.
Speaker 0
10.21s
Aiya sir, I would advance blood test-ukkaaga enquire pannirukkeenga aiya sir.
Speaker 1
14.01s
Pannitte varum sir.
Speaker 0
14.99s
Sorry.
Speaker 1
15.91s
Koopiduren naan pannitten.
Speaker 0
18.23s
Already pannitteengala ivvalavu?
Speaker 1
19.19s
Aamaa aamaa aamaa aamaa.
Speaker 0
20.95s
Aai boliye.
Speaker 1
21.39s
Kopra kopra.
Speaker 0
22.13s
Okay sir, okay sir.