A
Call Intelligence
Tulasi with Harish — Feb 19, 2026 10:30
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
65% into call
Pitch Approach
Direct scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:24 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
52 / 28
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| appointment test | Rep | -- | Positive | Scheduling a visit for a test. |
Key Moments
200:09
Follow-up Reference
Rep establishes credibility by mentioning the customer's previous request to be called after the 15th.
00:16
Appointment Confirmation
Rep asks for the arrival time, confirming the intent to proceed with the test.
Trust Signals
2
Customer remembers previous instruction to call back
Customer confirms he will come himself ('naane varen')
Enthusiasm Signals
1
Use of 'Gi' (honorific/friendly term) by customer
Topics Discussed
Follow-up timing
Appointment scheduling
Diagnostic test
Communication protocol
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Scheduling | 2 | positive | Confirms intention to visit. |
| Closing | 3 | positive | Agrees to call before arriving. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello
Speaker 0
0.91s
Hello
Speaker 0
2.75s
Aa Tulasi sir, naan Harish pesuren sir IO-la irundhu.
Speaker 1
7.07s
Gi naan note panren gi naane varen gi.
Speaker 0
9.09s
Appadingala? Sari sir, adhaan neenga oru padhinaindhu mela call back panna sollirundheenga adhaan.
Speaker 1
13.01s
Namma naan open pannitten. Thank you sir.
Speaker 0
14.79s
Aamaa.
Speaker 0
16.19s
Sari, eppa vara maadhiri irukkum sir? Aenna appointment test thaan sir.
Speaker 1
19.57s
Naan indha number-ku call pannitte varen.
Speaker 0
21.17s
Sari sir, neengal enakku call pannunga before alaage, okay sir, thank you sir.