A
Call Intelligence
None with Harish — Feb 20, 2026 11:02
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
35% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:06 (66s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
142 / 118
Rep Longest Monologue
7s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in an office call and traveling
Naan office call-la irukkiren I will take a look at it and I will be travelling back to back.
|
time | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | The primary reason for the call and follow-up. |
Key Moments
300:18
Customer mentions being on an office call.
Sets the tone that the customer is busy and the call must be brief.
00:35
Rep offers Bengaluru sample collection.
Shows proactive problem solving to overcome geographical/time barriers.
00:50
Customer confirms return in mid-March.
Defines the clear timeline for the next sales opportunity.
Discovery Questions
1
Q1
neenga endha placela ma'am irukkeenga ippo
Trust Signals
2
Asks for a message to be sent again
Shares specific travel timeline
Resistance Signals
2
Currently on another call
Immediate travel plans
Topics Discussed
181 Blood Test
Travel Logistics
Bengaluru Collection
Doctor Visit
Report Turnaround Time
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Mentions being on an office call and traveling. |
| Closing | 3 | neutral | Agrees to reconnect in March. |
Call Transcript
Click to expand
Speaker 0
0.93s
Hello
Speaker 1
0.93s
Hello.
Speaker 0
2.41s
Aa hello ma'am good morning ma'am naan Harish peyaruren ma'am IO-la irundhu.
Speaker 1
5.95s
Aa sir namaskaram.
Speaker 0
6.27s
Neenga Friday call back panna sollirundheenga.
Speaker 1
9.45s
Aa andha one eighty one blood.
Speaker 0
9.45s
Aa andha one eighty one blood test-kkaaga Ma'am.
Speaker 1
12.75s
Aa adhu okay aa aa aa
Speaker 0
13.57s
Aa okay aa
Speaker 1
15.65s
Enakku innum oru vaatti message anuppichukkira Harish.
Speaker 0
17.89s
Okay.
Speaker 1
18.27s
Naan office call-la irukkiren I will take a look at it and I will be travelling back to back.
Speaker 0
22.11s
Okay.
Speaker 1
22.39s
I should be back only in the month of mid of March-la vaapas vandhuttu irukken. Appadingala.
Speaker 0
25.89s
Appadingala okay ma'am neenga endha placela ma'am irukkeenga ippo
Speaker 1
26.93s
Okay Ma'am neenga endha place-la Ma'am
Speaker 1
29.09s
Naan Bengaluru-la irukkommaa? I will be travelling today.
Speaker 0
30.29s
Appadinnaaru.
Speaker 0
32.35s
Okay.
Speaker 1
32.73s
So I will be back only in the mid of March Ma'am actually neenga ippo blood sample
Speaker 0
35.05s
Ma'am actually neenga ippo blood sample collect panna kooda namma angayumae namma persons irukkaanga Ma'am.
Speaker 1
40.43s
Okay okay aama namma pannadhukku appuram.
Speaker 0
40.73s
Aama, namma pannadhukku appuram kooda rendu days-la ungalukku report varum, like neenga vandhadhukku appuram kooda namma doctor visit inga pannikkalaam Ma'am.
Speaker 1
44.25s
Neenga vandhadhukku.
Speaker 1
47.03s
Illa ma'am indha office illaiya adhukku adhula vera onnum illa.
Speaker 0
49.61s
Okay okay.
Speaker 1
50.23s
Okava I will be travelling from there, it's just so the flight-la pona maathiri irukkudhu urgent-aa. Ok sari sari. So it will take time for me to be back by padhinaindhu of Feb or sorry padhinaindhu of March or mid of March-la evayavadhu varum opasu. Sari ok ma'am. Then I will have this connect ma'am. Sari ok.
Speaker 0
54.79s
Okay sari sari.
Speaker 0
56.67s
Seri.
Speaker 0
62.47s
Seri okay.
Speaker 0
63.97s
Seri okay sure ma'am thank you ma'am thank you thank you ma'am.
Speaker 1
64.97s
Thank you thank you thank you.