A
Call Intelligence
Ashutosh Pandey with Harish — Feb 20, 2026 16:42
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Ashutosh Pandey. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Ashutosh Pandey.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Annoyed
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:14 (15s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
22 / 16
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication Preference
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Do not call
No no please don't no no please don't call I'll just WhatsApp you okay?
|
communication preference | Customer | Yes | compliance and pivot | Good |
Key Moments
100:07
Customer Interruption
The customer shuts down the voice conversation, shifting the sales process to text-based communication.
Resistance Signals
2
Direct request to stop calling
Interruption of the rep
Topics Discussed
Introduction
Communication preferences
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting. |
| Identification | 2 | negative | Customer becomes dismissive once the rep identifies himself. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello.
Speaker 0
0.75s
Hello.
Speaker 1
2.47s
Hello.
Speaker 0
2.83s
halo sir good evening sir. dis is harish calling from i o sir.
Speaker 0
7.21s
Ada TV waste kooda.
Speaker 1
7.75s
No no please don't no no please don't call I'll just WhatsApp you okay?
Speaker 0
12.35s
okay. ai send da details tu yu sir.