A
Call Intelligence
Franky dsilva with Harish — Feb 19, 2026 17:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Harish
Harish did not attempt to close on call with Franky dsilva. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Franky dsilva.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral/Unaware
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
58% into call
Pitch Approach
Direct reference to lead source (Instagram enquiry).
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:29 (29s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
48 / 10
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not a Lead
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Denial of enquiry
no no no. nota. no.
|
not a lead | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Other | Referencing the prospect's supposed enquiry. |
Key Moments
100:24
Prospect denial
The prospect denies the enquiry, effectively ending the sales opportunity.
Resistance Signals
1
Repeated 'no no no' when asked about enquiry
Confusion Signals
1
Prospect says 'somewhere' when rep spells company name
Topics Discussed
Identity verification
Company introduction
Lead source (Instagram)
Product mention (Age test)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity but asks 'who is this?' |
| Pitch | 2 | neutral | Repeatedly denies making an enquiry. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello.
Speaker 1
1.67s
Hello.
Speaker 0
3.45s
hello. aa sir. aa good afternoon sir. is that i am speaking with frankly?
Speaker 1
9.97s
yes, who is this?
Speaker 0
10.73s
Yes sir, this is Harish calling from IO sir.
Speaker 0
15.01s
ai o e ai dablu o
Speaker 1
15.19s
somewhere
Speaker 0
17.21s
It's a preventive care sir. You you enquired for IO age test no sir through Instagram.
Speaker 1
24.55s
no no no.
Speaker 0
25.59s
nota.
Speaker 1
27.07s
no.
Speaker 0
27.55s
oke so no issues thank you.