A
Call Intelligence
Koustav Das with Harish — Feb 19, 2026 17:38
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
3Low Performance: Harish
Harish scored 3.0/10 on call with Koustav Das. Review recommended.
No Close Attempt: Harish
Harish did not attempt to close on call with Koustav Das. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Koustav Das.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Non-Decision Maker
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
28% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:59 (60s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
82 / 74
Rep Longest Monologue
9s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Mistaken Identity/Lead Error
it must be my brother who always who was sometimes has my phone. I I did not do it
|
authority/need | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Negative | Primary reason for the call based on lead form. |
Key Moments
200:24
Customer Confusion
Customer expresses total lack of awareness of the brand or product.
00:43
The 'Brother' Excuse
Customer provides a hard rejection by blaming a family member for the lead generation.
Resistance Signals
3
I'm not getting what you're saying
I did not do it
I don't think we need it
Confusion Signals
1
What is this about?
Topics Discussed
AIWO Age Test
Epigenetics
Preventive Care
Blood Tests
Biological Age Reversal
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Pitch | 2 | neutral | Does not understand what the agent is talking about. |
| Closing | 3 | neutral | Attributes lead to brother and ends call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.03s
Hello?
Speaker 1
1.95s
Yes.
Speaker 0
2.73s
halo sir. is it kaushal das?
Speaker 1
5.61s
of course, yes.
Speaker 0
6.33s
Aa yes sir naan this is Harish calling from IO sir.
Speaker 1
10.17s
Yes,
Speaker 0
10.59s
actually you enquired for IO age test through Instagram sir.
Speaker 0
15.69s
yaar kariyam that i called you.
Speaker 0
17.81s
Yes sir. Actually, have you know about that? What is IO 181 epigenetic?
Speaker 1
24.93s
No, I I I'm not getting what you're saying. What is what is this about?
Speaker 0
29.09s
actually i o is a preventive care sir. actually we are we are into blood test, scanning and other therapies program.
Speaker 1
31.93s
Hmm.
Speaker 0
38.81s
And you enquired for IO age test. It is a kind of reversing the age biological. I'm so sorry.
Speaker 1
43.55s
I I'm so sorry it must be my brother who always who was sometimes has my phone. I I did not do it but maybe it was just a normal thing that he did maybe. I I don't think we need it. Okay.
Speaker 0
49.19s
I did not want to do it but
Speaker 0
54.15s
I don't think
Speaker 0
55.67s
Okay no issues no issues. Okay thank you thank you for time.
Speaker 1
56.81s
Okay that's it.
Speaker 1
59.39s
Yeah.