A
Call Intelligence
None with Harish — Feb 18, 2026 16:12
Deal Lost
Cold
Call History
59 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
4.0/10
Active Alerts
3Low Performance: Harish
Harish scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Unknown
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
58 / 5
Rep Longest Monologue
8s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical restriction
cut panna teams restrictions iruppaadunganna, cut pannittu share pannunga
|
technical | Rep | Yes | instructional | Average |
Key Moments
100:18
Technical Explanation
Agent identifies that the call itself is preventing the screen share due to Teams restrictions.
Resistance Signals
1
Technical difficulty in sharing screen
Confusion Signals
1
Difficulty understanding how to share screen while on the call
Topics Discussed
Microsoft Teams
Screen Sharing
Technical Restrictions
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect acknowledges the agent. |
| Technical Discussion | 2 | neutral | Prospect seems to be following instructions but struggling with the interface. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello.
Speaker 1
1.35s
Hello, aa bro, Teams vandhu screen share pannunga appadi.
Speaker 0
1.47s
Hello aa bro
Speaker 1
7.45s
Cut pannittu screen share pannunga.
Speaker 1
16.95s
Kelkudhaa?
Speaker 1
18.91s
Bro neenga adha cut panna dhaan varumnu ninaikkiren. Aa adhudhaan cut panna teams restrictions iruppaadunganna, cut pannittu share pannunga. Bro unga call cut panna dhaan varudhu.
Speaker 0
25.03s
Sari ungalukku
Speaker 1
27.03s
Adhudhaan adhudhaan cut pannittu pannunga.
Speaker 1
31.95s
Aanaa vandhu.