A
Call Intelligence
None with Harish — Feb 18, 2026 16:12
Deal Lost
Cold
Call History
59 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
1.0/10
Active Alerts
3Low Performance: Harish
Harish scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Harish
Harish did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
Malayalam
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
4 / 21
Rep Longest Monologue
1s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:05
Customer requests to end call
Customer says 'okay sari ippo cut pannunga' (okay fine now cut it), ending the interaction.
Topics Discussed
Call Recording
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | The customer is simply confirming a recording is happening and asking to end the call. |
Call Transcript
Click to expand
Speaker 1
0.71s
Hello.
Speaker 0
0.71s
Hello aa sollunga bro aa ippo ithu record ippo athu ippo athu aaguthu bro.
Speaker 1
3.33s
Aa ee
Speaker 0
5.47s
Aa adhithaan aama okay sari ippo cut pannunga.
Speaker 1
6.89s
Okay okay.
Speaker 0
8.07s
Aa