A
Call Intelligence
Sandra with Harish — Feb 19, 2026 12:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Harish
Harish skipped both rapport building and needs discovery on call with Sandra.
No Close Attempt: Harish
Harish did not attempt to close on call with Sandra. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male (Respondent)
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Gatekeeper
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:27 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust/Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of brand awareness
Theriyala sir, avanga Chennai vandhadhukku appuram naan kooppiduren sir ungala.
|
trust/authority | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Mentioned as the reason for the call based on registration. |
Key Moments
200:08
Lead Identification
Rep links the call to Sandra's registration for a blood test, establishing context.
00:17
Deferral
Customer states they don't know the brand and asks to be contacted later, effectively ending the sales attempt for this session.
Resistance Signals
2
Lack of brand recognition
Immediate deferral of the call
Confusion Signals
2
Enga irundhu? (From where?)
Theriyala sir (Don't know, sir)
Topics Discussed
Registration
Blood Test
Location (Chennai)
Callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but confused about the source. |
| Discovery | 2 | neutral | States lack of awareness of the brand. |
| Closing | 3 | neutral | Promises to call back later. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello
Speaker 1
1.61s
Hello
Speaker 0
2.55s
Hello sir.
Speaker 1
3.49s
Aa sollunga.
Speaker 0
4.17s
Hello sir, naan Harish pesuren sir, IO-la irundhu yesterday kooppittu irundhen illaingala?
Speaker 1
7.65s
Enga irundhu?
Speaker 0
8.49s
Io-la irundhu sir, Sandra ma'am, Sandra-ndra per-la register pannirukkanga sir, Io blood test-ukkaga.
Speaker 1
14.37s
Okay-nga.
Speaker 0
15.11s
Aamaa sir, IO kelvippattirukkeengala sir?
Speaker 1
17.63s
Theriyala sir, avanga Chennai vandhadhukku appuram naan kooppiduren sir ungala.
Speaker 0
20.33s
Appadingala sari neenga enna kooppidura sollirundheenga adhaan sir okay idhula naan mention pannikkiren.
Speaker 1
20.97s
Sari vaa okay.
Speaker 1
23.21s
Right. Okay idhula naan mention
Speaker 1
25.47s
Naan naane kooppidurenga, okay ma'am, sari.
Speaker 0
26.61s
Okay ma'am.