A
Call Intelligence
Dharshini with Harish — Feb 21, 2026 11:30
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Harish
Harish did not attempt to close on call with Dharshini. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Food Intolerance | AIWO Livelong
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 34
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently out of town
naan Chennaikku vandhavudane ungalukku call panren. Appadingala veliyoorula irukkeengala?
|
logistics | Customer | Yes | acceptance and follow-up scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| food intolerance test | Rep | -- | Neutral | Referencing the reason for the lead/previous call. |
Key Moments
200:13
Customer mentions being out of town
Primary reason the sales conversation could not proceed immediately.
00:24
Rep requests call back on same number
Ensures the lead remains active and provides a clear next step.
Trust Signals
2
Customer remembers previous conversation
Customer promises to call back
Resistance Signals
1
Logistical barrier (out of town)
Confusion Signals
1
Initial 'who is on the line?'
Topics Discussed
Food Intolerance
Travel Logistics
Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was slightly confused about who was calling initially. |
| Middle | 2 | positive | Friendly acknowledgment once the rep identified himself. |
| Closing | 3 | neutral | Polite deferral due to travel. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
2.19s
Hello.
Speaker 1
3.39s
Hello, who is on the line?
Speaker 0
5.11s
Hello Ma'am, Harish pesuren Ma'am.
Speaker 0
9.11s
Ma'am IO-la irundhu call panren Ma'am, annaikku food intolerance-kkaaga pesurendhom illaingala? Hi Ma'am, eppadi irukkeenga Ma'am?
Speaker 1
10.97s
Aa
Speaker 1
13.15s
Aamaa aamaa naan Chennaikku vandhavudane ungalukku call panren.
Speaker 0
16.63s
Appadingala veliyoorula irukkeengala?
Speaker 1
18.23s
Aamaa.
Speaker 0
18.93s
Okay Ma'am, eppa varuveenga Ma'am Chennai-kku?
Speaker 1
21.43s
Aa naan ungalukku solrenne enakkum theriyala.
Speaker 0
23.17s
Sari.
Speaker 0
24.35s
Seri okay ma'am, neengal vandhadhukku appuram kooda indha numberukke neengal call back pannunga ma'am.
Speaker 1
27.61s
Okay sure thank you. Okay thank you.
Speaker 0
28.57s
Okaynga, thank you Ma'am, thank you for your time.