A
Call Intelligence
Kaarthick with Harish — Feb 19, 2026 15:16
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | Food Intolerance | AIWO Livelong
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
37% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:17 (317s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
108
Rep Words / Customer Words
642 / 284
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to discuss with family
Sari okay sir neenga details anuppunga naan veetla discuss panren solren naan.
|
authority | Customer | Yes | acceptance and follow-up | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| food intolerance test | Rep | -- | Interested | Initial pitch based on lead source. |
| aiwo 181 blood test | Rep | -- | Neutral | Upsell/Cross-sell for deeper health insights. |
| gut microbiome test | Rep | -- | Other | Mentioned in relation to IBS and bloating concerns. |
Key Moments
400:43
Customer discloses fissure problem
Critical health concern that drives the need for gut health testing.
01:21
Weight loss disclosure (80kg to 60kg)
High-severity symptom that justifies the 'Advance Blood Test' pitch.
03:02
Plant analogy for nutrition
Helped the customer understand the concept of organ stress and nutritional balance.
04:30
Location match (Oorappakkam/Chennai)
Removed friction regarding logistics for blood collection.
Discovery Questions
4
Q1
Gut-la eadhavadhu issue irukkungala?
Q2
Evvalavu weight iruppeenga neenga?
Q3
Evvalavu height iruppeenga sir neenga?
Q4
Bloating-aa irukkaa?
Trust Signals
3
Shared specific medical history (fissures)
Shared current location (Oorappakkam)
Asked about center location
Enthusiasm Signals
2
Corrected the brand name pronunciation (AIWO)
Asked 'Enga irukku unga center?'
Resistance Signals
1
Stated he needs to discuss with family before deciding
Confusion Signals
1
Did not initially understand 'bloating' until explained in Tamil
Topics Discussed
Food Intolerance
Weight Loss
Fissures
Biomarkers
Gut Microbiome
Home Sample Collection
Chennai Center Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and inquiry. |
| Discovery | 2 | neutral | Sharing details about weight loss and fissure issues. |
| Pitch | 3 | neutral | Listening to the explanation of food intolerance and biomarkers. |
| Closing | 4 | neutral | Agreed to review details and discuss with family. |
Call Transcript
Click to expand
Speaker 1
0.99s
Hello.
Speaker 0
1.99s
Hello
Speaker 1
3.01s
Hello Sir, good afternoon Sir.
Speaker 0
4.75s
Good afternoon.
Speaker 1
5.23s
Aa naan Harish pesurenga, Karthik sir thaane pesureenga?
Speaker 0
8.39s
Aamaa.
Speaker 1
8.99s
Aa yes sir, actually like Instagram moolama IO-la food intolerance test-ukkaga enquire pannirukkeenga illaingala?
Speaker 0
16.85s
O AII AII W O.
Speaker 1
18.69s
A I W O
Speaker 0
20.21s
Aa okay.
Speaker 0
21.83s
Ya ya.
Speaker 1
22.53s
Yes sir like ungalukkaga dhaan paakkureengala illa family aagirukkaga dhaan sir?
Speaker 0
27.15s
Enakkuthaan adhu actually ennannu ketkathaan vachirukken naan vera adhu.
Speaker 1
27.65s
Aa adhu actually.
Speaker 1
30.21s
Okay.
Speaker 1
31.89s
Okay sir, basically like gut-la eadhavadhu issue irukkungala?
Speaker 0
37.03s
Adhu maadhiri enna problem theriyala enakku theriyala problem irundhadhu
Speaker 1
37.71s
Adhiga maathiri.
Speaker 1
40.49s
Theriyum illaiyaa?
Speaker 1
42.55s
Ena problem?
Speaker 0
43.61s
Fisher problem irukku.
Speaker 1
45.47s
Sorry free that.
Speaker 0
46.53s
Fisher Fisher.
Speaker 1
47.49s
Okay okay.
Speaker 0
49.07s
So ennannaa
Speaker 0
52.23s
Tendency to.
Speaker 0
55.11s
Restroom porathu means eppayavathu adikkadi irukkum.
Speaker 1
57.87s
Aa okay
Speaker 0
59.07s
Andha mind set irukkum.
Speaker 1
61.29s
Okay puriyudhu.
Speaker 0
61.41s
Okay puriyudhu naan adhai pathiye ninaichukkittu irukkiradhunaala irukku
Speaker 1
64.57s
Maybe.
Speaker 1
65.87s
Okay, correct.
Speaker 0
66.45s
So food vandhu konjam oru near uneven-aa saappittuttu irundhadhunaala.
Speaker 1
72.05s
Aa.
Speaker 0
72.91s
Ippo ennala niraiya saapida maatadhu, weight romba loss aayiduchu, romba evvalavu weight irukku? Ippo naan aruvathu irukken.
Speaker 1
75.07s
Aa number last.
Speaker 1
76.87s
Evvalavu weight iruppeenga neenga?
Speaker 1
80.15s
60 irukkeenga illaingalaa?
Speaker 0
81.17s
Two years munnadi seventy five eighty irundhen.
Speaker 1
84.23s
Okay like idhellame neenga food saappidaadhanala kurainjiruchaa illannaa?
Speaker 0
88.27s
Food naan ozhunga saappidave illainga saappidave illainga niraiya morning meal skip panniyirukken
Speaker 1
89.97s
Saapidathukku.
Speaker 1
93.49s
Okay, evvalavu height iruppeenga sir neenga?
Speaker 0
95.77s
Aa oru ondru ezhupathi aaru ondru aaru moonu irukkum andha range-kulla dhaan.
Speaker 1
101.33s
Ippadi ondru aaru moondru irukku irukkungala? Okay wait sir, evvalavu sonneenga? Ippadi aaru.
Speaker 0
105.73s
6 g iruppa.
Speaker 1
106.99s
Height vandhu nootru aaru aaru illaingala?
Speaker 0
109.59s
Aa.
Speaker 1
110.27s
Okay little bit oru underweight-la dhaan irukkeengale, around oru innum oru aindhu kg improve panneenganna correct-aa irukkum.
Speaker 1
115.61s
Actually food intolerance-na enna appadinna adhu.
Speaker 0
115.69s
Actually
Speaker 1
118.21s
Aa like actually oru irunootri padhinanju food varieties irukku, okayngala? Adhula unga body conditions-ku edhu set aagum set aagaadhu appadindra oru proper-aana clarity adhu koduthurum.
Speaker 0
128.95s
Enna.
Speaker 1
128.95s
Yenna ippa namma nalladhunnu nenachu saappidura niraiya food-ume vandhu adhu ungaloda body-kku adhu set aagaama irukkalaam, okay-nga? Adhu saappiduradhunaala enna nadakkum appadinna like adhu vandhu like fat-aa dhaan store aaga aarambikkum, adhu body-la like useless-aa dhaan eadhavadhu vishayam pannittu irukkum.
Speaker 1
142.65s
Okayngala and idhula ennanna IOL vandhu innoru vishayam irukku sir 181 appadinnu sollittu like 181 blood test advance blood test adhu.
Speaker 1
152.25s
Adhu vandhu completely 183 biomarkers vandhu cover pannuvom sir. So biomarkers kelvippattiruppeenga illaiyaa?
Speaker 0
152.27s
Adhu vandhu.
Speaker 1
157.51s
Namma body-la kaattura indication.
Speaker 1
159.83s
Like enna maathiriyaana disease-oda risk irukku, enna maathiriyaana inflammations ulla nadandhuttu irukku.
Speaker 1
165.57s
And and enna maadhiriyaana nutrition value kammiyaa irukku, deficiency ennaalaam irukku appadindradha oru proper-aana report-aavadhu kodukkum sir.
Speaker 1
173.39s
Okengala, so adhai base panni like ennanna ippo ungaloda problem vandhu nutrition mooliyamaave clear panna mudiyum appadinna properaana supplements mattum edutha podhum.
Speaker 0
173.43s
Okenga.
Speaker 1
182.33s
Mm okayngala, adhavadhu for example sollanum appadinna ippo oru plant irukku appadinna andha plantukku like thedhaikku adhigama thanni oothunaalum thedhaikku kammiya thanni oothunaalum adhu kettupogum illaingala.
Speaker 1
191.53s
So adhe maadhiri dhaan nammaloda organs-ume.
Speaker 0
191.63s
Swabhimai varum.
Speaker 1
193.51s
Okay thevaikku adhigama namma edhavadhu oru vishayathai namma saappiduradhu moolamaavo panradhu moolamaavo vandhu adhu like andha organai adhu vandhu spoil pannittu dhaan irukkom.
Speaker 0
193.71s
Okay
Speaker 1
200.63s
Okengala, and adhu illama namma nammaloda idhula vandhu gut microbiome-nu sollittu oru program irukku sir.
Speaker 1
206.19s
Adhu completely unga gut-a vandhu full and full vandhu like test pannuvaanga.
Speaker 1
211.69s
Adhula enna irukkum appadinna ungalukku IBS problem irukka illa oru bloatinga irukka saappittadhukku appuram edhavadhu bloatinga irukka ungalukku?
Speaker 0
218.85s
Puriyala sir.
Speaker 1
219.61s
Bloating-aa irukkaa? Gastric form aagi like vayiru adachcha maadhiri.
Speaker 0
221.15s
Sick form aagi like vairaadu.
Speaker 0
224.01s
Adhu eppayum irukkaadhu.
Speaker 1
225.51s
Aa eppadiyum irukka adhe.
Speaker 0
225.97s
Eppadi edukkanum?
Speaker 0
227.09s
Maama oru enakku andha maathiri feel aagathu edhuvum different-aalaam naan feel pannala.
Speaker 1
231.75s
Feel pannathu illa aana like andha sensation mattum irundhutte irukku.
Speaker 0
233.29s
Indha sensation mattum irundhutte irukku. Appa enakku aciditya irukkumnu ninaikkittu avvalavuthaan enakku andha maadhiri acidity problem irukku constanta appadindra maadhiri enakku irundhadhu illa.
Speaker 1
242.57s
Okay okay eppamavathu idhaan irukkum.
Speaker 0
243.39s
Ore issue vandhu andha idhudhaan naan sonnenla, think pannitte irukkaradhunaala enakku adikkadi indha scoop perfect tendency mattum irukkaa appadindradhu.
Speaker 1
245.71s
Aa
Speaker 1
247.45s
Aamaa aamaa.
Speaker 1
252.55s
Okay sari okay sir no issues naan ungalukku like
Speaker 1
257.59s
Naan ungalukku details ellaame naan share panren. Adhu ellaame neenga paarunga.
Speaker 1
261.07s
Okengala, like neenga actually Trichy-la enga?
Speaker 0
264.29s
Naan Tiruchi Kalkandal kooda ippo Chennai-la irukken.
Speaker 1
267.33s
Ippo Chennaiyila dhaan irukkeenga, Chennaiyila endha place-la irukkeenga sir?
Speaker 0
269.85s
Oorappakkam.
Speaker 1
270.79s
Oorappakkamla irukkeenga nammaloda center ingathaan sir irukku suppose neenga vandhu blood test edukkira maadhiri neenga plan vachirundheenga appadinna
Speaker 1
276.81s
Like vandhu neenga travel pannanumnu avasiyam irukkaadhu, okayngala? Nammaloda surgeons vandhu direct-aa vandhu blood samples collect pannippaanga.
Speaker 1
283.55s
And ungalukku vandhu rendu daysla vandhu report varum sir okayngala report vandhadhukku appuram neengal directa vandhu neengal doctor consultations eduthukkalaam.
Speaker 0
290.97s
Mm-hmm.
Speaker 1
291.57s
Aamaam.
Speaker 0
291.99s
Enga irukku unga center?
Speaker 1
293.17s
Namma Leela Palace irukku illaingala, M.R.T. Nagar, aama adhukku appadi back side-la irukku.
Speaker 0
295.19s
Srinagar
Speaker 0
298.05s
Okay okay.
Speaker 1
298.83s
Aama, namma center kooda neenga visit pannalaam.
Speaker 0
302.03s
Sari okay sir neenga details anuppunga naan veetla discuss panren solren naan.
Speaker 1
305.65s
Sari okay sir, neenga work panreengalaa?
Speaker 0
307.77s
Ya work pannittu irukken.
Speaker 1
309.09s
Okay sir.
Speaker 1
310.91s
Sari sir, naan ungalukku details ellame naan share panren, neenga paathuttu enakku call back pannunga, okay-nga? Sure, okay bro, thank you, thank you.
Speaker 0
315.05s
Achchha.
Speaker 0
316.93s
Thank you.