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Call Intelligence

Dinesh with Gokul — Feb 20, 2026 16:41

Deal Lost Warm
Customer Dinesh
Phone +919962261013
Rep Gokul
Team Sales
Date 2026-02-20 16:41
Duration 2:05
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 20, 2026
Last CallFeb 26, 2026
Total Talk Time6.5 min
Other RepsSuganya
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Medium
Brand Sentiment Neutral to Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 1
Pitch Start 22% into call
Pitch Approach Value-based
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending natural_end

Call Structure

Duration 2:05 (126s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 35
Rep Words / Customer Words 184 / 142
Rep Longest Monologue 12s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Need

Objections

1
Objection Category Raised By Handled Technique Quality
Lack of perceived need
Enakku therinju indha requirement enakku thevaiyaadhunnu ninaikkiren
 product_fit Customer Yes pivot to partnership/incentive model Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
longevity focused services Rep -- Interested Describing the core service offering of iBoard/Aiwo.
skin treatments Rep -- Positive Specific service alignment.

Key Moments

3
00:03
Customer expresses lack of interest
Critical point where the agent could have lost the lead but successfully pivoted.
00:54
Customer asks about commission percentage
Indicates a successful shift in the customer's mindset from 'not interested' to 'potential partner'.
01:44
Customer asks for T Nagar office address
High intent signal for a physical meeting or verification of the business.

Discovery Questions

1
Q1 Ippa naan oru product-a sale panren appadinnaale evvalavu percentage kidaikkum?

Trust Signals

3
Request for office address
Asking for specific commission percentages
Willingness to talk to the Partnership Head

Enthusiasm Signals

1
Asking 'evvalavu percentage kidaikkum?' (How much percentage will I get?)

Resistance Signals

1
Initial statement: 'indha requirement enakku thevaiyaadhunnu ninaikkiren' (I don't think I need this requirement)

Topics Discussed

Celebrity collaborations Longevity services Skin treatments Channel partner onboarding Commission percentages Office location

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Initially skeptical about the requirement.
Middle 2 neutral Engaged when commission and celebrity partnerships were mentioned.
Closing 3 positive Willing to review details and visit the office.

Call Transcript

Click to expand
Source File +919962261013 20-2-2026, 4-41-8pm.mp3
Transcript +919962261013_20-2-2026,_4-41-8pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19564