A
Call Intelligence
Gopal with Gokul — Feb 19, 2026 16:52
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2No Rapport or Discovery: Gokul
Gokul skipped both rapport building and needs discovery on call with Gopal.
No Close Attempt: Gokul
Gokul did not attempt to close on call with Gopal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:51 (52s)
Primary Language
English
Code Switching
None
Total Speaker Turns
19
Rep Words / Customer Words
78 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Geography
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Location
ah but i am not uh from that state. i am from west region. i am based out of mumbai.
|
geography | Customer | Yes | direct disqualification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness services | Rep | -- | Neutral | Customer asking what the company does. |
Key Moments
200:09
Regional Disqualification
Rep immediately identifies the customer is in Chennai while he only handles Mumbai/West, effectively ending the sales opportunity.
00:35
Direct Refusal of Service
Rep explicitly states 'I will not be able to do anything for you' due to the regional mismatch.
Confusion Signals
1
Wrong Number/Brand: Customer thought he called Anytime Fitness.
Topics Discussed
Location
Anytime Fitness
Wellness Services
Partnership/Collaboration
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information. |
| Middle | 2 | neutral | Clarifying location and services. |
| Closing | 3 | neutral | Accepting disqualification. |
Call Transcript
Click to expand
Speaker 0
0.67s
hello.
Speaker 1
0.71s
Hello.
Speaker 0
1.55s
ya ya hai. this is any any time fitness?
Speaker 1
5.01s
Yes okay.
Speaker 0
5.57s
Okay. Ya, I am Gopal here from Chennai, Tamil Nadu.
Speaker 1
9.81s
ah but i am not uh from that state. i am from west region. i am based out of mumbai.
Speaker 0
11.45s
From that state I am from
Speaker 0
16.01s
mumbai. okay. so what are the any other regions you have?
Speaker 1
19.31s
I only handle Gujarat and Maharashtra.
Speaker 0
21.59s
okay is there any any chennai branches is there?
Speaker 1
24.83s
Yeah, there is a branch. You can get that information from my official website. Okay, cool, no problem.
Speaker 0
28.19s
Okay cool no problem. So actually the thing is like I need to know about that that what you guys are doing. Actually we are a wellness service providing company.
Speaker 1
35.37s
I will not be able to do anything for you.
Speaker 0
39.07s
okay. so is that able to for partnership or collaboration like who might?
Speaker 1
39.97s
able to
Speaker 1
43.39s
For that you need to contact the gym directly.
Speaker 0
46.07s
jim gilku ok.
Speaker 1
47.19s
ya ya ya.
Speaker 0
48.49s
Oh okay okay. Okay done.
Speaker 1
49.53s
Okay.