A
Call Intelligence
Karishma with Gokul — Feb 20, 2026 16:15
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
69% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:57 (118s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
35
Rep Words / Customer Words
108 / 72
Rep Longest Monologue
16s
Customer Longest Monologue
8s
Silence Gaps (>2s)
3 (max 7.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current requirement
No no actually currently we are not planning for this kind of chat actually.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| base.com marketplace management software | Rep | -- | Negative | Managing multiple e-commerce platforms like Amazon and Flipkart. |
Key Moments
300:55
Agent Identification
The agent finally clarifies she is Karishma from base.com, resolving the customer's initial confusion.
01:14
Marketplace Confirmation
Customer confirms they are active on Amazon and Flipkart, qualifying them as a potential lead.
01:42
Direct Rejection
Customer shuts down the sales attempt by stating they have no plans for such a system.
Discovery Questions
2
Q1
on vich marketplaces yu ar ativ nau?
Q2
So are you looking for order process in inventory management system?
Resistance Signals
1
No no actually currently we are not planning for this kind of chat actually
Confusion Signals
1
I had a call from another number. Like, you know, which company?
Topics Discussed
E-commerce marketplaces
Inventory management
Order processing
Warehouse management
Base.com software features
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was trying to identify who was calling and from which company. |
| Discovery | 2 | neutral | Customer answered which platforms they use. |
| Closing | 3 | neutral | Customer quickly declined the offer once the pitch was made. |
Call Transcript
Click to expand
Speaker 1
0.67s
hello?
Speaker 0
1.61s
Hello.
Speaker 1
2.49s
Hi.
Speaker 0
4.21s
yes
Speaker 1
7.13s
Hello.
Speaker 0
7.41s
Hello
Speaker 1
9.47s
Example aapko doubt karuchhe.
Speaker 1
13.59s
Hello?
Speaker 0
14.79s
yes.
Speaker 1
15.69s
yaa. yuvar neem?
Speaker 0
17.63s
Karishma?
Speaker 1
19.51s
Okay, I had a call from another number. Like, you know, which company?
Speaker 0
27.25s
Just a second.
Speaker 1
28.63s
I am Gokul.
Speaker 1
37.33s
last do haandrad.
Speaker 0
53.79s
Hello
Speaker 1
54.59s
Aa.
Speaker 0
55.95s
ya disat karishma kalam from base dot com.
Speaker 1
58.67s
Haan besh okay.
Speaker 0
61.11s
aa is it good amrutop?
Speaker 0
67.83s
sorry.
Speaker 1
68.77s
yaa go hai.
Speaker 0
70.95s
on vich marketplaces yu ar ativ nau?
Speaker 1
74.53s
Actually we have like you are asking e-commerce like in Amazon, Flipkart, all the platforms like you know, bring it, that's all the platforms we are in.
Speaker 0
82.75s
Okay, so base provide a software where you can manage your multiple marketplaces from customized panel.
Speaker 0
88.79s
Like bulk order process, inventory, returns, warehouse, customize reports, data, like 90% operations you can manage here.
Speaker 0
98.59s
So are you looking for order process in inventory management system?
Speaker 1
100.49s
20000
Speaker 1
102.91s
No no actually currently we are not planning for this kind of chat actually.
Speaker 0
110.37s
Okay.
Speaker 1
110.75s
Okay.
Speaker 1
112.71s
Ee kaasi.
Speaker 0
114.69s
sorry
Speaker 1
115.21s
ekvis. ya ya okay okay done.
Speaker 0
117.41s
oke.