A
Call Intelligence
None with Gokul — Feb 20, 2026 19:17
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
other
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
17% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
8:04 (485s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
842 / 415
Rep Longest Monologue
42s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 13.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price/Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Audio Clarity
Sir enakku unga voice naduvula naduvula break aayiduthu
|
technical | Customer | Yes | adjustment | Good |
|
Price/Commitment
Sari sir okay enakku details WhatsApp pannunga naan check pannittu I will get back to you sir.
|
price | Customer | No | deflection to whatsapp | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| cohort (6 months) | Rep | 660000.00 | Neutral | A 2-day physical event followed by 6 months of online tracking and medical consultation. |
Key Moments
400:23
Customer identifies as Music Academy Founder
Established high-value lead persona and business context.
04:29
Explanation of 20,000+ biomarkers
Technical value proposition established.
07:02
Price reveal of 6.6 Lakhs
Critical moment where customer sentiment shifted to cautious/review mode.
07:47
Customer blocks contact sharing with Head
Indicates a desire to maintain control of the buying process and avoid high-pressure sales.
Discovery Questions
4
Q1
Ippa current-aa ethanai branch sir irukku?
Q2
Engenga?
Q3
Idhu enna capacity sir actually? Eppadi monthly eppadi traction-laam irukku?
Q4
Neenga idhukku munnaadi health health sambandhama edhaachum pannittu irukkeengala?
Trust Signals
2
Sharing student counts and branch locations
Acknowledging awareness of Sivashankaran sir
Enthusiasm Signals
1
Explaining the expansion to Urappakkam in June
Resistance Signals
2
Voice breaking/audio issues mentioned at 02:56
Refusal to let rep share contact with 'Head' until details are reviewed
Confusion Signals
1
Confusion over 'IO 100' and 'IO 181' terminology
Topics Discussed
Music Academy Expansion
Founder Stress
IO Cohort Structure
Biomarkers (IO 100/181)
Biological Age
Preventive Healthcare
Package Pricing
Annual Health Checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | positive | Proudly discussed his Music Academy's growth. |
| Pitch | 3 | neutral | Asked clarifying questions about testing and doctors. |
| Price Reveal | 4 | neutral | Short responses after hearing 6.6 Lakhs. |
Call Transcript
Click to expand
Speaker 0
0.63s
Aa, hello.
Speaker 1
1.65s
Paasam
Speaker 0
2.69s
Aa sir, evening sir, naan Gokul basin sir, IO Foundation sir.
Speaker 1
6.69s
Sorry sir, enga irundhu sir?
Speaker 0
8.27s
Ae oru founder circle sir.
Speaker 1
10.49s
Aa sollunga sir.
Speaker 0
11.55s
So actually co-heart-ukku interested-aa irukkunnu sollittu enkuiry kuduthurukkeenga.
Speaker 1
15.19s
Aamanga sir, aama sir, details-kaaga enkitta kuduthirundhen naanu, details add pannanum sir sollirundheenga.
Speaker 0
18.15s
Details.
Speaker 0
20.11s
Aa actually naan ippo neenga eppadi sir founderaa illa eppadi sir
Speaker 1
21.27s
Aa.
Speaker 1
23.59s
Ya sir, actually I am a founder of music academy.
Speaker 0
26.33s
Music Academy super super.
Speaker 1
27.53s
Aa sir.
Speaker 0
28.73s
So like okay sir ippo enna plan sir next like eppadi scale pannanumnu sollunga ya sir
Speaker 1
33.97s
Ya sir, I am planning to scale it as a different branches, opening the second branch on June.
Speaker 1
39.83s
So all over Tamil Nadu style-aa pannalaamnu planning irukku.
Speaker 0
42.51s
Ippa current-aa ethanai branch sir irukku?
Speaker 1
44.47s
Correct-aa moonu branches irukku sir.
Speaker 0
46.31s
Engenga?
Speaker 1
47.43s
Perungalathur, Pudupakkam and then Urappakkam is on process.
Speaker 0
51.55s
Okay okay, idhu enna capacity sir actually? Eppadi monthly eppadi traction-laam irukku?
Speaker 1
56.71s
Sorry sir enakku clear illa.
Speaker 0
57.99s
Monthly monthly enna traction sir actually ippa evvalavu users irukkaanga correctly evvalavu students irukkaanga sir around.
Speaker 1
61.99s
Sir around we having around two fifty plus students all over sir.
Speaker 0
65.61s
Okay, three branches.
Speaker 1
66.73s
Aa theek aahe.
Speaker 1
67.85s
Aamaa sir, oru branch ippodhaan Pudupakkam open panni ippodhaan oru naangu months aagudhu, so next June-la ippo Oorapakkam-la open aagum.
Speaker 0
75.35s
Okay okay.
Speaker 1
76.63s
Piyazh.
Speaker 0
77.85s
Okay sir.
Speaker 1
78.73s
Enakku details idhu court pathi details ennandhadha detaila share panna mudiyungala?
Speaker 0
83.43s
Aan anuppichirunga, so adhukku munnaadi naan oru explanation kuduthuren actually, so idhula enna ippo indha indha cohort paatheenganna it's a rendu days cohort.
Speaker 1
84.65s
Aa
Speaker 1
87.15s
Okay.
Speaker 1
91.89s
Okay.
Speaker 0
92.21s
So with association kitta irukkum mentorship.
Speaker 1
96.11s
Okay.
Speaker 0
97.25s
Aa ippadithaan first day-la vandhu ungalukku vandhu like like eppadi ippo startup neenga build pannitteengaana neenga eppadi scale pandradhu like eppadi andha maadhiri andha technical sessions andha maadhiri irukkum.
Speaker 1
107.57s
Okay.
Speaker 0
107.87s
Plus ungalukku health focused-aavum irukkum, ungalukku engala blood test health focused-aana idhu actually main core-ai paathomna ground base vandhu romba healthy-aa irukkum, adhudhaan main motive.
Speaker 1
118.61s
Okay.
Speaker 1
119.71s
Ok.
Speaker 0
119.85s
Okay, ungalukku IO initiative paathurukkeengala?
Speaker 1
125.65s
Puriyala ennanga?
Speaker 0
126.99s
Seven initiatives-laam paathurukkeengala? Events-laam pannuvaanga like eppadi illa.
Speaker 1
129.81s
Illa ippo IO recently andha idhu digital influencer onnu nadathunaangale adhungala? Aama aama.
Speaker 0
134.33s
Aamaanga aamaam.
Speaker 0
136.73s
Correct. So avaru ennannaa mainly
Speaker 1
138.63s
Sivashankaran sir avarodadhu dhaana adhu?
Speaker 0
140.91s
Aa aamam sari idhudhaan.
Speaker 1
142.19s
Okay okay.
Speaker 0
143.47s
Illa like founders indha idhula irukkanum appadinnu vandhu plan I am creating community for founders founders okay.
Speaker 1
150.67s
Okay okay.
Speaker 0
151.71s
Health and Health Focus indha maadhiri kettu multiply pannuren.
Speaker 1
155.19s
Okay.
Speaker 0
156.13s
Idhula vandhu ippo okayna so idhula co-ops attend pannuvom sila neram niraiya eventslaam conduct pannuvom okay.
Speaker 1
162.11s
Ok.
Speaker 0
162.77s
Enna maathiri?
Speaker 1
163.33s
Enna maadhiri vandhu?
Speaker 1
167.49s
Okay sir okay.
Speaker 0
168.81s
Okay separate post enna paarthomna picture co-ordination option.
Speaker 1
171.05s
Okay.
Speaker 1
176.87s
Sir enakku unga voice naduvula naduvula break aayiduthu side-la irunthu voice illa adhanala.
Speaker 0
182.51s
Oru ok saar.
Speaker 0
196.13s
Aa theriyala.
Speaker 1
197.01s
Aa kekkuthu sir sollunga.
Speaker 0
199.11s
Okay-vaa?
Speaker 1
201.63s
Aa, ippo okay sir, sollunga sir.
Speaker 0
202.85s
Adhula ennanna ippo indha rendu days Go Heart-la so first idhu main mode paarthomna founders vandhu healthy-aa irukkanum adhudhaan main idea idhula.
Speaker 1
207.43s
Okay.
Speaker 1
211.53s
Okay sari illa.
Speaker 0
212.69s
Ok.
Speaker 1
212.71s
Ok.
Speaker 0
213.77s
So adhudhaan sir solraaru, so like avangalukku vandhu paatheenganna oru ecosystem build pannanum, healthy-aana oru lifestyle vaazhgira maadhiri oru ecosystem, oru oru business ecosystem create pannanum appadinnu sollittu, so adhanaaladhaan I was founded sir, adhudhaan main motto.
Speaker 1
223.77s
Athu
Speaker 0
227.15s
Idhula Go-Var-la enna pannuvomnaa.
Speaker 1
227.17s
Okay okay okay.
Speaker 0
229.69s
Ippo ippo start-up build panraanga, yenna founders niraiya stressed-aa iruppaanga, so adhula avanga vandhu indha indha cohort-la join pannumbodhu avangalukku vandhu health-aiyum paathukkanum plus knowledge-aiyum share panra maadhiri oru ecosystem venum.
Speaker 1
237.29s
Avangalukku
Speaker 0
241.79s
Adhukku adhukku thanks-aa indha cohort-la vachirukkaanga, okay sir, idhu vandhu paatheenganna rendu days physically-aa neenga vandhu office-la iruppeenga like wellness center-la iruppeenga.
Speaker 1
242.13s
Ok.
Speaker 1
245.23s
Idhu vandhu paatheenganna
Speaker 0
249.91s
Adhu vandhu neenga like daily health health activities irukkum, appuram physical-aana.
Speaker 1
249.99s
Adhu vandhu.
Speaker 1
253.75s
Irukkaalaam
Speaker 0
254.63s
Like ungalukku testing adhellam irukkum appuram enna testing?
Speaker 1
256.99s
Enna testing testing-na?
Speaker 0
258.73s
Illa sir, idhula ennanna bio markers identify pandradhu maadhiri testing series sir, IO hundred, IO onpathu ondru appadinnu sollittu irukku.
Speaker 1
265.61s
Aindhu vandhu onnu enbadhu onnum puriyalainga sir adhu.
Speaker 0
267.49s
So it's a it's a blood test sir.
Speaker 1
269.43s
Okay.
Speaker 0
269.69s
Ippa ennanna ippa namma udambula vandhu paathomna like irubathi aayirathu plus buy markets irukku, but aana ippa find pandradhu paathomna ippa oru naangu aayirathu plus so buy markets dhaan find panna mudiyum.
Speaker 1
279.21s
Okay.
Speaker 0
280.17s
Okay, so adhula vandhu paathomna ippo basic initial test paathomna IO hundred, IO one eighty one appadinnu solli test eduppanga. Adhula neenga edukkumbodhu nammaloda eppadi blood idhellam eppadi damage eppadi current-aa irukkaa? Biological agent thaniya irukkum, chronological agent solli thaniya irukkum, oru organs agent-nu sollittu thaniya irukkum.
Speaker 1
295.29s
Okay.
Speaker 0
295.79s
Okava? So andha adhu andha metrics measure pannittomnaa,
Speaker 1
299.11s
Mm
Speaker 0
299.33s
So adhu vandhu namma preventive-aa munnadi something like ippa romba damage-aa irundhuchunna, ippa something heart vandhu heart-oda ippa unga age paathomna ippa muppadhu irukku appadinna, oru silarukku paathomna oru naangu aaru avangala heart age paathomna naangu aaru irukkum.
Speaker 1
312.45s
Okay.
Speaker 0
313.95s
Avanga based on that avangala activities eppadi stressed-aa irundhaanganna, so andha maadhiri paatheenganna andha heart age adhigamaa irukkum, illanna like ippo avangala liver irukkunna andha liver-oda age vandhu adhigamaavum irukkum.
Speaker 1
323.21s
Okay.
Speaker 0
323.49s
Adhigaama irukkum kammiya irukkum, eppadi eppadi saappiduraanga, eppadi food items eduthukkuraanga, so adhai base panni.
Speaker 0
328.15s
Yenna ippo irundhaa ellame appadithaane sir irukku actually.
Speaker 1
330.83s
Okay okay okay.
Speaker 0
331.47s
Adhu vandhu idhu something heart attack varadhukku munnadiye adhu kandupidichu.
Speaker 0
335.83s
Adhula vandhu adhu metrics analyze pannittomna, namma anga irundhu measure panni, namma idhukkappuram namakku edhuvume aagaadha maadhiri namma sari pannikkalam nammalaikku.
Speaker 1
342.07s
Sari okay fine sir okay.
Speaker 0
343.17s
Adhu vandhu preventive health care appadinnu sollirukkaanga sir, adhu maadhiri ecosystem varadhu dhaan sir.
Speaker 1
348.11s
Okay.
Speaker 0
349.15s
Okay so indha maadhiri test-laam namma eduthu doctor-laam consult pannunga.
Speaker 1
351.53s
Ippa idhu edukkuradhuna yaar moolama eduppeenga endha doctors moolama eduppeenga?
Speaker 0
357.85s
Aivo-laye eduppaanga sir, Aivo Aivo eduppaanga, actually Aivo we have a doctor.
Speaker 1
359.17s
I will need.
Speaker 1
361.67s
Okay.
Speaker 0
362.51s
Doctors iruppaanga, doctors eduthu enna pannuvaanga sir?
Speaker 1
365.25s
Okay, okay, okay.
Speaker 0
367.81s
Mm
Speaker 1
368.53s
Okay sir okay idhu ennaikku nadakkudhu?
Speaker 0
370.91s
Sir indha cohort-nu paathomna, ippa next month vandhu paathomna, starting start-la starting-la oru ondru or rendu weeks-la start start aayidum cohort.
Speaker 1
379.39s
Okay.
Speaker 0
379.49s
So andha rendu days paatheenganna offline-la nadakkum, andha adhukkappuram aaru month ellame online-la ungalukku doctors consult pannunga.
Speaker 1
382.05s
Aa
Speaker 1
386.69s
Okay.
Speaker 0
386.73s
So neenga based-aa vandhuttu ungalai track pannitte varuvaanga.
Speaker 0
390.49s
Yenna neenga andha aaru month-la neenga ovvoru time test different different test-laam eduppeenga.
Speaker 1
394.63s
O
Speaker 0
394.89s
Adhudhaan neenga test neenga first test paarthomna neenga office-la irundhe eduppeenga, matha test-la ungalukku veetlaye vandhu test eduthuttu angala andha report-a collect pannittu anga team-e vandhuruvanga.
Speaker 1
404.13s
Okay, okay, okay.
Speaker 0
405.77s
Avangale report eduthu vachuranganga, so adhai base panni ungalukku doctor consultation, physiotherapist consultation, so dietician consultation adhukku etra maadhiri food ungalukku allocate panni tharuvaanga.
Speaker 1
414.53s
Okay okay.
Speaker 0
415.65s
So oru aaru month oru complete health journey package-aa irukkum sir idhu.
Speaker 1
418.95s
Okay fine sir okay sari sir ippa idhukku payments eppadi?
Speaker 0
422.99s
Sir initially indha co-heart-ukku andha aaru months edhukku paarthomna, ippo aaru point aaru lakhs sir idhukku package.
Speaker 1
427.97s
Okay hmm okay.
Speaker 0
429.31s
Okay
Speaker 0
430.23s
So idhula ippo initially neenga lock pandradhu appadina neenga indha one lakh neenga kuduttheenganna namma advance-la pay panneenganna namma initially park panniduren.
Speaker 1
437.57s
Mm.
Speaker 0
438.19s
So adhukkappuram neenga paathukkalaam sir.
Speaker 1
440.69s
Sari sir okay enakku details WhatsApp pannunga naan check pannittu I will get back to you sir.
Speaker 1
445.73s
Okay
Speaker 0
446.13s
Neenga idhukku munnaadi health health sambandhama edhaachum pannittu irukkeengala idhukku munnaadi?
Speaker 1
449.37s
Illa ippodhaikku naan edhuvum pannadhu illa, just Master Health checkup dhaan pannittu iruppen every year, adhaavadhu Master Health checkup dhaan pogum generally, other than that I won't do anything, so neenga enakku details WhatsApp pannunga, naan check pannittu I will get back to you.
Speaker 0
453.23s
Adhe adhe.
Speaker 0
460.83s
Sure sure sir.
Speaker 1
461.67s
Okay fine thank you.
Speaker 0
463.25s
Sure sir, sir adhuvum illama ungalukku ungaloda contact naan ennoda head-ukku share panren, so you will also complete.
Speaker 1
467.89s
Illa first first your details naan check panren adhukkappuram solren then you share my contact with your head so it will be easy for both.
Speaker 0
473.89s
Mm-hmm.
Speaker 0
476.55s
Sure sure.
Speaker 1
476.85s
So both we don't want to waste more time right.
Speaker 0
479.13s
Aa okay.
Speaker 1
479.25s
So first yaar details then I will check and let you know.
Speaker 0
482.03s
Sure sure sir okay.
Speaker 1
482.05s
Sure sure sir okay thank you.
Speaker 0
483.53s
Thank you so much sir.