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Call Intelligence

None with Gokul — Feb 20, 2026 15:36

Deal Lost Warm
Customer None
Phone +919597963337
Rep Gokul
Team Sales
Date 2026-02-20 15:36
Duration 12:27
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time12.4 min
Rep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
40.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Start 25% into call
Pitch Approach Value-based
Closing Attempt Yes
Closing Technique direct_close
Call Ending other

Call Structure

Duration 12:27 (747s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 145
Rep Words / Customer Words 1142 / 784
Rep Longest Monologue 45s
Customer Longest Monologue 32s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price / Money Problem
Adha join panna illainga but enna money problem irukku neenga sollunga
 price Customer Yes value stacking Good
Request for customization
separately complimentary idhaaga separately customize panna mudiyaadhaannu kekkuren
 product_fit Customer No deflection/consultation Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
founders circle Customer 160000.00 Interested A 6-month package including health tests, business pitching, and mentorship.

Key Moments

4
02:21
Customer reveals previous IO experience
Establishes high trust and brand familiarity.
04:29
Price disclosure (1.6 Lakhs)
The primary hurdle in the sale; customer immediately cites money problems.
09:11
Customer's 'Meera Palace' story
Shows the customer is highly motivated to connect with the founder, having gone to great lengths previously.
10:35
Customization request
Customer tries to unbundle the package to just get the mentorship/meeting.

Discovery Questions

5
Q1 Actually ennamma start-up irukku?
Q2 India full-aava illa Tamil Nadu-la mattama?
Q3 Engenga trip poyirukkeenga?
Q4 Enna checkup pannuveenga?
Q5 Funding paathuttu irukkeengalaa?

Trust Signals

3
Sharing personal story of finding the founder's home
Positive feedback on previous IO services
Asking for the rep's name and saving the number

Enthusiasm Signals

2
Desire for mentorship from Sivasankaran
Willingness to refer other founders

Resistance Signals

2
Direct mention of 'money problem'
Asking for 'separately customize' to avoid full package cost

Confusion Signals

1
Unsure about the specific contents of the cohort initially

Topics Discussed

Tourism Agency business IO Founders Circle Cohort Health and Wealth of Founders Sivasankaran Mentorship Startup Funding Previous 360 Health Checkup Vitamin D and Neck issues Pricing and Payment

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Open to sharing details about his tourism business.
Discovery 2 neutral Proudly shares his history of meeting the founder directly.
Pitch 3 neutral Likes the value but reacts to the 1.6L price.
Closing 4 neutral Asks for a customized solution to meet the founder.

Call Transcript

Click to expand
Source File +919597963337 20-2-2026, 3-36-54pm.mp3
Transcript +919597963337_20-2-2026,_3-36-54pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19551