A
Call Intelligence
Bharathkumar Periyasamy with Gokul — Jan 24, 2026 02:10
Deal Closed
Hot
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Gokul
Gokul scored 9.0/10 and closed the deal with Bharathkumar Periyasamy. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Methylpropanolamine (1 Box)
Purchase Date
Jan 24, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Order taking
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:31 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
32 / 38
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| methylpropanolamine | Customer | -- | Excited | Customer specifically asked for this tablet. |
| supplements | Customer | -- | Positive | Customer referencing the brand/line. |
Key Moments
200:09
Customer requests Methylpropanolamine
This is the pivotal moment where the lead converts to a sale.
00:25
Address confirmation
Finalizes the logistics of the transaction.
Discovery Questions
2
Q1
ungalukku supplements edhavadhu venuma? (Do you need any supplements?)
Q2
ungalukku ethanai piece venum? (How many pieces do you need?)
Trust Signals
2
Direct request for specific product
Agreement to use address on file
Enthusiasm Signals
2
Immediate response to the call
Clear intent to purchase a full box
Confusion Signals
1
Slight uncertainty on the exact brand name (Care Net Time something)
Topics Discussed
Supplements
Methylpropanolamine
Shipping Address
Order Quantity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Responds warmly to the agent's greeting. |
| Discovery | 2 | neutral | Clearly states the product requirement. |
| Closing | 3 | positive | Confirms the order and ends with thanks. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello
Speaker 0
1.49s
Hello Mr. Bharathakumari, eppadi irukkeenga?
Speaker 1
3.67s
Aa nallaa irukku sollunga.
Speaker 0
5.53s
IOLa irundhu kooppidurom, ungalukku supplements edhavadhu venuma?
Speaker 1
9.41s
Aamaanga, enakku vandhu andha Care Net Time something IO irukkaarnnu ninaikkiren.
Speaker 0
16.73s
Okaynga.
Speaker 1
17.17s
So Methylpropanolamine tablet venumnu.
Speaker 0
21.41s
Okenga, ungalukku ethanai piece venum?
Speaker 1
23.71s
Oru box venum.
Speaker 0
25.69s
Okay, unga address-ku aamichu vitturundha?
Speaker 1
28.37s
Aa, enna address kaamichirukku?
Speaker 0
29.87s
Okay-nga, nandri.
Speaker 1
31.05s
Aa thank you.