A
Call Intelligence
None with Gokul — Feb 20, 2026 18:52
Deal Lost
Cold
Call History
1 attemptRep Performance
2.5/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
3Low Performance: Gokul
Gokul scored 2.5/10 on call with None. Review recommended.
No Close Attempt: Gokul
Gokul did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Gokul
Gokul skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral/Confused
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
22% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:45 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
98 / 24
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity/Understanding
Neeta puriyala. Enna run kudukkureenga sir?
|
product/service clarity | Customer | No | repetition | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| founders circle | Rep | -- | Confused | Mentorship program and Goa trip interest. |
Key Moments
300:05
Agent Introduction
Agent introduces himself as 'Google', which confuses the customer into thinking it's about Google Business.
00:18
Customer request for clarity
Customer asks the agent to speak slowly, indicating a communication barrier.
00:33
Direct confusion
Customer explicitly states they don't understand ('Neeta puriyala').
Resistance Signals
2
Neeta puriyala (Don't understand clearly)
Konjam methuva sollunganne (Please speak a bit slowly)
Confusion Signals
2
Enna run kudukkureenga sir? (What are you running/giving?)
Google Business venumngala?
Topics Discussed
IO Founders Circle
Co-hort
Mentorship
Apple Solution
Goa Trip
WhatsApp Enquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and asking 'kaya haalathu'. |
| Discovery | 2 | neutral | Asks 'Google Business venumngala?' and 'Neeta puriyala' (Don't understand clearly). |
| Closing | 3 | neutral | Listening to the mention of Goa. |
Call Transcript
Click to expand
Speaker 1
1.25s
Hello
Speaker 0
1.61s
Hello kaya haalathu hello?
Speaker 1
3.59s
Hello
Speaker 0
5.65s
Sir, naan Google pesugiren sir, IO Founders Circle irundhu.
Speaker 1
9.27s
Google Business venumngala?
Speaker 0
10.91s
Sir IBO founders circle actually ennanna oru co-hort run panraanga sir, adhukku vandhu enquiry pannirundheenga, so like you are interested to join appadinnuttu.
Speaker 1
18.19s
Konjam methuva sollunganne.
Speaker 1
20.37s
Aa
Speaker 0
20.53s
Okay sir, ennanna ippo co-hort onnu run panranga sir, IO Founders-la, so like Apple Solution-la sir like mentorship-oda oru co-hort onnu plan pannittu irukkom.
Speaker 1
32.01s
Neeta puriyala.
Speaker 1
33.59s
Enna run kudukkureenga sir?
Speaker 0
35.43s
Co-hard sir, co-hard ippo neenga WhatsApp-la message vandhuruchu.
Speaker 1
39.93s
Okay.
Speaker 0
40.57s
Neenga Goa-vukku join panna interest-aa irukkunnu sollittu unga boss-a message pannirukkaanga, namma solli paakkareengala?