A
Customer None
Phone +918973062740
Rep Gokul
Team Sales
Date 2026-02-20 18:10
Duration 4:51
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time5.0 min
Pitch Effectiveness
5.0/10
Engagement
8.5/10
Conversion Probability
20.0%
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Cold
Decision Maker Primary
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 65% into call
Pitch Approach Solution-oriented
Closing Attempt Yes
Closing Technique alternative_close
Call Ending natural_end

Call Structure

Duration 4:51 (291s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 52
Rep Words / Customer Words 482 / 318
Rep Longest Monologue 25s
Customer Longest Monologue 14s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Financial

Objections

2
Objection Category Raised By Handled Technique Quality
Price/Budget
ennaala ippodhaikku ennaala avvalo... we can't do that bro.
financial Customer Yes downselling Excellent
Product Fit (Health focus)
idhoda goal vandhu it's like health-ungala? ... ennoda motto like exploring for business network
product_fit Customer Yes feature re-alignment Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
founders circle Rep Mentioned Positive Free open community for founders to network.
founders circle Rep 160000.00 Negative A premium package including strategy, mentorship, and health support.

Key Moments

4
00:38
SaaS Startup Reveal
Prospect identifies as an aspiring SaaS founder, changing the lead profile from 'curious' to 'aspiring entrepreneur'.
01:25
Health vs Business Clarification
Prospect questions the health focus; agent must bridge the gap between health and business networking.
03:56
Price Reveal (1.6 Lakhs)
The high price point creates an immediate barrier for the early-stage prospect.
04:26
The Pivot
Agent successfully retains the lead by offering the free community after the paid offer is rejected.

Discovery Questions

3
Q1 Neenga founder adhu rathu actually?
Q2 Entha model startups irukku?
Q3 Idhu actually idhu vandhu enna maadhiri membership like membership maadhiri work aagudhama illa eppadi?

Trust Signals

2
Sharing specific startup model (SaaS)
Asking for the enrollment form

Enthusiasm Signals

1
Interest in networking and market validation

Resistance Signals

2
Explicitly stating 'we can't do that' regarding the price
Questioning why health is the main goal

Confusion Signals

1
Initial confusion about whether it's a health company or a business community

Topics Discussed

SaaS startup idea Founder health Business networking GTM Strategy Mentorship Community membership Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Wants to know what the community is about.
Discovery 2 neutral Explaining his SaaS startup idea.
Pitch 3 neutral Confused about the health focus vs business networking.
Pricing 4 neutral Politely declines the 1.6L package.
Closing 5 positive Happy to join the free community.

Call Transcript

Click to expand
Source File +918973062740 20-2-2026, 6-10-32pm.mp3
Transcript +918973062740_20-2-2026,_6-10-32pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19544