A
Call Intelligence
None with Gokul — Feb 19, 2026 13:18
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Gokul
Gokul scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Gokul
Gokul did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:19 (20s)
Primary Language
Tamil
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
26 / 4
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Agent Introduction
Agent identifies as being from AIWO (transcribed as 'i o i o').
00:12
Location Discovery
Agent attempts to find out where the lead is from to determine language/serviceability.
Discovery Questions
1
Q1
which state you are from which state?
Confusion Signals
1
Language barrier: Agent speaking Tamil/English, Customer speaking Hindi.
Topics Discussed
Location
Company Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and says 'Haan boliye' (Yes, tell me). |
Call Transcript
Click to expand
Speaker 0
1.21s
Hello?
Speaker 1
2.23s
yaa hello saar naan gokil bus i o i o founder saar-la irundhen.
Speaker 0
6.03s
Haan boliye.
Speaker 1
8.75s
mixed state.
Speaker 0
11.03s
Hmm.
Speaker 1
12.29s
which state you are from which state?
Speaker 0
14.43s
Hmm.
Speaker 1
18.09s
yar from vich stet sar vich stet?