A
Call Intelligence
Hari Aiwo with Gokul — Feb 21, 2026 09:30
Deal Lost
Cold
Call History
11 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Gokul
Gokul did not attempt to close on call with Hari Aiwo. Coaching opportunity.
No Rapport or Discovery: Gokul
Gokul skipped both rapport building and needs discovery on call with Hari Aiwo.
Low Performance: Gokul
Gokul scored 1.0/10 on call with Hari Aiwo. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
b2c
Conversation Flow
Opening Type
rapport_building
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (9s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
1 / 11
Rep Longest Monologue
1s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Customer talking to third party
Indicates the call is not a standard sales interaction; customer says 'I'm in the room, you leave, I'll come'.
Resistance Signals
2
Distraction
Lack of engagement
Topics Discussed
Personal logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is distracted, talking to someone in their room. |
Call Transcript
Click to expand
Speaker 0
0.01s
Enga roomlaye irukkenda nee kilambida naan vandhuren
Speaker 0
6.01s
Aa sari.
Speaker 1
6.65s
Sari.
Speaker 0
8.21s
Nee pesurathu.