A
Call Intelligence
Sankar Narayanan with Bhavani — Feb 18, 2026 16:15
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sankar Narayanan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
18% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
10:25 (626s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
141
Rep Words / Customer Words
1142 / 486
Rep Longest Monologue
45s
Customer Longest Monologue
13s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Eighteen thousand vandhu only blood check... Blood test pandradhukkum consultation-ukkuma illa edhu?
|
price | Customer | Yes | value stacking | Good |
|
Already doing Thyrocare
Naan normal-aa andha blood test vandhu appappa Thyrocare-la pannuvaen.
|
competition | Customer | Yes | differentiation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive health screening including cancer markers, tumor panels, and vitamins. |
Key Moments
401:58
Differentiation Pivot
Rep successfully pivots from being 'another blood test' to a 'totally different' preventive care program.
05:11
Biological Age Explanation
Rep introduces the concept of inner organ health, which captures the customer's interest.
07:23
Price Reveal
The 18,000 INR price is introduced, causing a moment of friction that the rep handles with value stacking.
09:28
Information Request
Customer asks for a message/sample report, indicating a move from 'skeptical' to 'evaluating'.
Discovery Questions
5
Q1
Ungaloda health related pathi enakku solla mudiyungala?
Q2
Idhuvaraikkum evvalavu Biomass neengal eduthirukkeenga sir?
Q3
Ungalukku eadhavadhu health problems irukka sir?
Q4
Ungaloda weight and height solla mudiyuma sir?
Q5
Ungalukku eadhavadhu like bad habits andha maadhiri eadhavadhu irukkungala sir?
Trust Signals
3
Shared height/weight/age details
Discussed specific medical test results (Vitamin D)
Acknowledged the logic of 'biological age'
Enthusiasm Signals
1
Asked 'Adhu eppadi neenga enna maadhiri charges eppadi panreenga?'
Resistance Signals
2
Price shock at 18,000 INR
Comparison to low-cost Thyrocare tests
Confusion Signals
1
Initially confused AIWO with a standard Thyrocare service
Topics Discussed
Thyrocare comparison
Vitamin D3 deficiency
Biological age
181 Biomarkers
Cancer markers
Urinary tests
HOMA-IR
Nutrition consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Willingly shared his health history and habits. |
| Pitch | 3 | neutral | Asked clarifying questions about the difference between AIWO and basic tests. |
| Pricing | 4 | neutral | Significant reaction to the 18k price point. |
| Closing | 5 | neutral | Agreed to review the sample report. |
Call Transcript
Click to expand
Speaker 1
0.53s
Hello
Speaker 0
1.55s
Hello.
Speaker 0
3.19s
Shankar Narayanan sir.
Speaker 1
3.41s
Avlo
Speaker 1
5.97s
Neevu yaarum?
Speaker 0
6.05s
Hello this is this is Shankar Narayan sir.
Speaker 1
9.81s
Aamanga, neengaya irunga.
Speaker 0
11.07s
Aa sir, naangal Aivola irundhu Bhavani pesurengalaa?
Speaker 1
13.77s
Engirundhu?
Speaker 0
14.63s
Io, A I W O, Io from
Speaker 1
17.17s
Solunga.
Speaker 0
17.27s
Chennaiyil sir. Yes sir.
Speaker 0
19.37s
Ya sir, sir neenga health related-aa IO-ppo vandhu neenga form fill up pannirundheengale sir blood test-ukkaaga.
Speaker 1
24.73s
Aamaa adhu enna aamaa adhu.
Speaker 0
26.31s
Ya sir like like enna health related business paathuttu irukkeenga ungaloda health related pathi enakku solla mudiyungala ungalukku thanks ellaame excess of meditation adhu enakku eppadi theriyala
Speaker 1
36.29s
Adhu enakku eppadinnu theriyala, adhu naan normal-aa andha blood test vandhu appappa Thyrocare-la pannuvaen, neenga andha maadhiri edhuvum service-aa appadinnu ninaichuthaan naan adhula pannuven.
Speaker 0
44.53s
Okay sir, neengal Thyrocare eduthirukkeenga? Idhuvaraikkum evvalavu Biomass neengal eduthirukkeenga sir?
Speaker 1
49.63s
Ennenna Thyrocare-la?
Speaker 0
50.71s
Thyrocare-la neenga eduthirukkeenga illaiya? So enna maathiri health checkup neenga vandhu eduthirukkeenga? Enna maathiri blood test eduthirukkeenga? Ungaloda health routine neenga enna ennenna ungaloda health any issues andha maathiri irukkungala?
Speaker 0
63.03s
Concerns namma
Speaker 1
65.63s
Naan generally vandhu normally ulla andha blood test-la vandhu liquid, sugar related, cholesterol related, liver.
Speaker 0
72.87s
Cholesterol-la better liver.
Speaker 1
75.07s
Kidney profile indha maadhiri hemoglobin indha maadhiri vitamin D moondru B irandu idhellam vandhu adhula check panni koduppaanga, so adhanaala.
Speaker 0
82.01s
Aa adhanaala.
Speaker 1
83.23s
Adhu adhe maadhiri ungaludha appadindradha naan ninaichudhaan poren.
Speaker 0
86.67s
Appadingala okay okay sir ungalukku eadhavadhu health problems irukka sir?
Speaker 1
92.75s
Diabetes
Speaker 0
92.99s
Diabetes andha maadhiri vaa sollum illa.
Speaker 1
94.79s
Illa athu vandhu previous test varaikkum athu endha issue illa.
Speaker 0
99.17s
Okay okay sir, endha health related problem-um illaingala ungalukku?
Speaker 1
104.29s
Aamaa aamaa.
Speaker 0
104.97s
Okay okay.
Speaker 1
105.73s
Adhavadhu vera aduthu naan thiruppi adha Thyrocare-aa eduthu oru aaru ettu maasam aayiduchu, adhanaala innooru neram aduthu set pannanum-nu ninaichen, appadhaan vandhu ungalukku adhe maadhiriyaa ennannu ninaichu pottu vitten.
Speaker 0
118.39s
Okay okay sir, naan inga naangalum with Diop plus Thyrocare thaan sir, but nammalathu vandhu totally different sir actually. Namma ennanna namma vandhu program panni Thyrocare kitta vandhu Diopla thaan sir irukkom, namma vandhu IO center paatheenganna Chennaiyila irukku actually.
Speaker 0
132.33s
Okengala, so neenga generally checkup panreenga, but checkup panni idhu vandhu preventive care sir, ungalukku eadhavadhu issues like future-la vara maadhiri irukkungala? So indha issues irukku, so idha neenga vandhu immediately like neenga vandhu oru alert maadhiri irukkumla sir, like namma vandhu idhellam namma care pannanum namma health-la appadinnu sollittu. Ippa neenga Thyrocare-la paakkureenga, ippa neenga oru doctor kitta consult panreenga appadinna ungalukku endha issues-um illa, idhu ellame normal dhaan appadinnu solluvanga, oru vitamin issues-e naan generally eduthukkuren okengala.
Speaker 1
132.59s
So neenga
Speaker 1
144.89s
Like.
Speaker 1
151.23s
Ippo neenga
Speaker 1
155.93s
Ungalukku
Speaker 0
162.37s
Oru vitamin thaan idhellam normal thaan idhu vandhu idhukku just neenga indha food khaappidunga indha idhu eduthukkonga appadinnu solli vitruvaanga okayngala Neengalum nammalukku enna okay namma normalaaga thaan irukkom namma healthy-aaga thaan irukkom like neenga consume pannittu neenga vandhu just appo vandhu oru tablets eduthuppeenga then adhai stop panni neenga vandhu idhu panniduveenga correct-ungala So idhu health-ukku enna improvement ungalukku koduthirukku
Speaker 1
170.27s
Mm
Speaker 1
180.45s
Correct-aaga.
Speaker 1
181.61s
So
Speaker 0
185.91s
Adhu yosichirukkeengala, neenga checkup panreenga, then adhukkappuram ungaloda health enna improvement pannirukkeenga?
Speaker 1
189.07s
Adhukkappuram
Speaker 1
193.63s
Enakku vandhu andha vitamin D vandhu deficit irundhadhu last time, appuram adhukku eadhavadhu supplement podurom.
Speaker 0
198.07s
Vitamin D three India-la ellorukkume irukku sir.
Speaker 1
202.15s
Twenty India podurom ellarukkume.
Speaker 0
202.33s
Irundhu irandu ellaarukkume vitamin D3 kammiyaa irukkum. Aennaa vitamin D3-ndradhu namma body-la sunlight-la irundhu provide aagura oru vitamin D3 dhaan. Okay-ngala? Adhu vandhu oru naalaikku thevaiyaana vitamin D3 observations kammiyaa dhaan irukkum. Andha observations yen kammiyaa irukkum appadinnaa namma adhukkaana intake namma skin-layo idhulayo namma eduthukkittadhu kidaiyaadhu.
Speaker 0
224.97s
Okayngala observations kammiyathaan irukkum athu annaanikku thevaiyana vitamin three mattum thaan namma bodyla eduthukkum athulaiyum consume aagurathu romba kammiyathaan irukkum
Speaker 1
226.57s
Okengala
Speaker 0
234.27s
Okengala, so vitamin D three neenga tablet dhaan edukkanum. Adhu eduthaadhaan month adhuvume month weekly once eduthuttu after moonu months-ku appuram namma vitamin D three tablet edukka koodaadhu.
Speaker 0
246.71s
Okengala, then next checkups appuram dhaan namakku vitamin D moonu eppadhu irukkunnu paathuttu dhaan edukkanum, adhu adhigamaavum edukkakkoodadhu kammiyaavum edukkakkoodadhu.
Speaker 1
251.71s
Adhigamaavum.
Speaker 1
254.17s
Irukka koodaathu.
Speaker 1
256.31s
Okay okay.
Speaker 0
257.55s
Okengala, so idhu okay and ippo ungaloda weight and height solla mudiyuma sir?
Speaker 1
259.55s
And ippo
Speaker 1
264.63s
Site vandhu five ten.
Speaker 0
269.57s
Enna sir?
Speaker 1
270.55s
Adhavadhu aindhu feet pathu inches ondru ondru ezhubathi ondru ezhubathi aindhu.
Speaker 0
273.29s
Okay sir ungaludaiya base.
Speaker 0
275.77s
Seventy five.
Speaker 1
276.53s
Weight vandhu seventy between seventy five seventy six andha maadhiri irukku.
Speaker 0
281.95s
Okay sir, ungaloda age sir?
Speaker 1
284.93s
Age naangu.
Speaker 0
286.05s
Forty nine okay sir, like ungalukku eadhavadhu like bad habits andha maadhiri eadhavadhu irukkungala sir?
Speaker 1
292.23s
Illa vera edho vera enna
Speaker 0
293.49s
Vera enna habitsume kidaiyadhu okay okaynga sir adhudhaan sir neenga general checkup panreenganna ippa neenga solreenga paatheengala ennoda age ungaloda age enna sir sonneenga sorry
Speaker 1
302.17s
49.
Speaker 0
303.49s
Forty nine ungaloda age vandhu forty nine irukkum sir, ungaloda inner organs-nu irukkumla sir, namma body-la irukka inner organs adhu vandhu biological age-nu solluvanga.
Speaker 1
306.27s
Ungaloda innaikku
Speaker 0
312.67s
Okayngala andha biological range paartheenganna ungalukku eppavume
Speaker 1
312.81s
Okay.
Speaker 0
317.13s
Paatheenganna ungalukku adhigamaadhaan irukkum inner organ solren biological, adhu yenna ungalukku sleep-aa irukkattum.
Speaker 0
325.27s
Okenga, neenga edukkira food habits-aa irukkattum, adhukkappuram neenga vandhu daily routines-aa irukkattum, idhu ellame ungaludaiya consume panni dhaan andha age vandhu neenga revise panreengalaa, neenga adhigappaduthureengalaa? Adhu vandhu indha test-la ungalukku useful-aa irukkum. Yen solrenna, idha neenga therinjukitteenga, idha vandhu neenga follow back panna aarambikkireenga, indha test eduthu neenga follow back panna aarambikkireenga, neenga supplements, food diet, daily workouts idhellam neenga pannumbodhu automatically ungaloda inner organs vandhu paatheenganna age vandhu ungalukku kandippa kammiyaagum.
Speaker 0
356.35s
Okayngala, so idhu vandhu neengal vandhu generally veliyila test edukkumbodhu ungalukku adhai paarkka maattanga.
Speaker 1
356.53s
Okay.
Speaker 0
364.81s
Mm okayngala, adhu doctor vandhu consume panna maattaanga. Doctorai poruthavaraikkum ungalukku indha issues, indha tablet ennaaga avvalavuthaan. Adhudhaan oru doctoroda work.
Speaker 0
374.15s
Okengala, idhu vandhu preventive care-ndradhu unga health-a care pandradhu.
Speaker 1
379.23s
Okay okay.
Speaker 0
380.09s
Okengala, so idhudhaan namma veliyila neenga panra testukkum idhukkume ippa neenga neenga vandhu test vandhu eduthadhukku appuram doctor consultation nutrition consultation nammale kodukkurom.
Speaker 1
382.69s
Andha test-kkum
Speaker 1
385.89s
Vandhu
Speaker 1
391.93s
But ippa neenga vandhu Chennaiyila irukkireenganna naan Tiruppurla irukken.
Speaker 0
395.29s
Ungalukku online-la consultations koduthuruvom sir, ungalukku oru link share panniduvanga, ungaloda database ellame eduthuruvom. Naanga blood test edutha ungaloda ella database-um enga kitta vandhurum. Ungalukkum naanga PDF file naanga ungalukku WhatsApp and email rendume send panniduvanga. Ungaloda report andha report neenga aaru-aaru months varaikkum neenga enga vena use pannikkalaam. Neenga hospital checkup pannumbodhu kooda ungaloda whole diagnosis-a naanga edukkurom. So adhu vandhu ungalukku anga neenga enga vena blood test edukkum bodhu sollikkum kooda neenga andha report vandhu kodukkalaam, okay-ngala? Adhu vandhadhukku appuram ungalukku ungalukkitta kettadhukku appuram call.
Speaker 0
425.29s
Pannuvaanga ungalukku call panni online consultations ungalukku enna enna issues irukku so idhellam neenga take up pannikkanum idhellam neenga saappidanum idhellam saappida koodaadhunnu ungalukku consultations onlinelaye koduthuruvaanga sir.
Speaker 1
408.49s
Report andha report neenga
Speaker 1
438.79s
Okay okay.
Speaker 1
441.17s
Adhu eppadi neenga enna maadhiri charges eppadi panreenga?
Speaker 0
443.59s
Chances paatheenganna ungalukku ettin thozhand varum sir idhu.
Speaker 1
448.05s
Aa aa aa aa.
Speaker 0
449.13s
Aamanga sir.
Speaker 1
451.37s
Eighteen thousand vandhu only blood check, blood testing and consultation. Blood test pandradhukkum consultation-ukkuma illa edhu? Blood test mattum dhaan.
Speaker 0
454.61s
Ennittu?
Speaker 0
459.11s
Blood test mattum dhaan sir consolidation nutrition consolidation rendume ungalukku idhula vandhurum sir.
Speaker 1
464.29s
Free thaan.
Speaker 0
465.43s
Free dhaan sir ungalukku only for blood test dhaan sir, neenga veliyila Omega test edukkureenganna ezhuvadhu aayirathu aayirathu irandu irandu irandu varum sir ungalukku Omega test mattume.
Speaker 1
475.65s
Mm-hmm.
Speaker 0
477.17s
Idhellam ungalukku cancer mark, tumor, tumor panel, STD panel idhu ellame like advanced blood test sir.
Speaker 1
477.83s
Cancer mark tumor
Speaker 0
484.01s
Ungalukku varadhukku chances irukkaa illa ungalukku idhu ellame neettaadhaan clear-aadhaan irukku appadinnu ungalukku indha indha test-laye ungalukku vandhurum sir.
Speaker 1
493.29s
Mm-hmm.
Speaker 1
496.49s
Indha Thyrocare-la just edho aindhu vandhu aindhu vandhu.
Speaker 0
499.73s
Adhudhaan sir adhudhaan naan sonnen naangalum Thyrocare-la dhaan edukkurom tie-up-la iruppom aana Thyrocare ungalukku basic panel mattum dhaan edukkurom anga.
Speaker 1
503.97s
Mm
Speaker 0
509.11s
Neenga ippo diabetes-kke poneenganna, andha diabetes basic oru onnu rendu dhaan avanga edukkuraanga.
Speaker 1
516.13s
Okengala, AC one ACya adhudhaan eduppaanga, adhu sir diabetes doctorsum kekkuraanga.
Speaker 0
516.17s
Okkaalaa?
Speaker 0
519.51s
Aa sir, diabetes.
Speaker 0
522.07s
Aa sir, diabetes paatheenganna idhu vandhu paatheenganna fasting blood blood sugar-um edukkuraanga, appuram vandhu H H O M A I R adhuvumae edukkirom naanga, H B A A ondru C idhuvumae edukkirom, idhu illaama ungalukku idhula paatheenganna urinary test-um naanga edukkirom.
Speaker 1
541.65s
Mm-hmm.
Speaker 0
542.35s
Okengala, so anga verum blood test dhaan andha ungalukku varudhu. Naanga vandhu blood test and urinary test rendume edukkurom. Urinary test paatheenganna ungaludaiya glucose level, ungaludaiya sugar level vandhu moondru months beforela irundhe andha form formed aagum paatheengala, andha formla urinary test edukkumbodhu dhaan ungalukku adhu panel vandhu correcta cleara theriyum.
Speaker 1
568.97s
Sari enakku oru message vena anuppichu vidunga naan paathuttu thiruppi ungala.
Speaker 0
572.31s
Aa sir neengal paarunga sir naan sample report naan anuppuren neengal paarunga paarthuttu neengal profiles paartheenganaale oru first aindhu page-la ungalukku detail-aa ellame irukkum ungalukku
Speaker 1
575.97s
Paathuttu
Speaker 0
580.89s
Okengala so neenga adhulaye neenga therinjukkalaam evvalo biomarkers namma cover panrom ennenna panels ellame namma cover panrom appadinnu sollittu vitamin paatheenganna K2 B1 B2 B3 B5 B6 B7 B9 B12 varaikkum namma ellame cover panrom.
Speaker 1
581.99s
So neenga adhulaye
Speaker 0
594.97s
Idhula paatheenganna Vitamin A-vum cover aagum, Vitamin D-dunnu, D-dunnu cover aagum ungalukku.
Speaker 0
602.13s
So idhu ellame idhu ellame ungalukku full package-a dhaan like ungalukku ellame like whole body-ume ungalukku covered aagum sir.
Speaker 1
602.33s
So
Speaker 1
611.35s
Okay okay.
Speaker 0
612.19s
Ya sir, neengal paarunga, kidney profile-la irundhu ellame ungalukku covered aagum. Naan ungalukku anuppuren, neengal check pannunga. Neengal check pannittu enakku call back kooda pannunga. Neengal any doubt-na neengal call pannunga sir.
Speaker 1
623.01s
Sari right.
Speaker 0
623.73s
Ya sir, thank you, thank you so much sir.