A
Call Intelligence
Sukriti Shukla with Bhavani — Feb 18, 2026 16:35
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
2:23 (143s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
61
Rep Words / Customer Words
218 / 234
Rep Longest Monologue
10s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of information on 2-day program
But two day ka mujhe nahi samajh mein aaya. Like what all is included in the two day health casion.
|
information gap | Customer | Yes | promise of follow-up | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Interested | Customer asks for details on what is included in the 2-day program. |
| healthcation program | Customer | -- | Neutral | Customer mentions they already saw the itinerary for this. |
Key Moments
300:26
Customer identifies gap in knowledge
Customer explicitly asks for the 2-day itinerary, showing high intent.
00:58
Medical disclosure
Customer reveals uterine fibroids and perimenopause, providing the 'why' behind the purchase.
01:58
Time adjustment
Customer moves the meeting from 12:30 to 12:00, indicating high priority/interest.
Discovery Questions
2
Q1
What is your requirement?
Q2
What time tomorrow you are free?
Trust Signals
2
Sharing specific medical history (fibroids)
Proactively asking for the 2-day itinerary
Enthusiasm Signals
2
Promptly suggesting a time for the next call
Confirming 'sounds good' for the schedule
Confusion Signals
1
Unclear on 2-day healthcation inclusions
Topics Discussed
2-day Healthcation
7-day Healthcation
Hormonal Balance
Uterine Fibroids
Perimenopause
WhatsApp follow-up
Scheduling demo call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Needs Discovery | 2 | neutral | Shares personal medical history regarding fibroids and menopause. |
| Closing | 3 | neutral | Easily agrees to a follow-up time and expresses gratitude. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello.
Speaker 0
1.49s
hello
Speaker 1
2.49s
Yes.
Speaker 0
3.47s
aa hai maam i am bhavani from i o.
Speaker 1
5.49s
Hello. Kishore.
Speaker 0
8.43s
I go, yeah I go, I go.
Speaker 1
10.21s
Yes yes yes Bhavani.
Speaker 0
11.37s
Ya ma'am. Ma'am actually regarding I received your message for IO 181 like you can text it to me right?
Speaker 1
19.53s
Yes, I wanted to inform the two programs, Bhavani, which is two day healthcation and seven day healthcation.
Speaker 0
20.11s
Ya ya please.
Speaker 0
22.95s
Yeah.
Speaker 0
25.85s
Okay.
Speaker 1
26.07s
Okay. How how do you go? I I understood the itinerary of seven day health casion. I saw that itinerary. Okay. But two day ka mujhe nahi samajh mein aaya. Like what all is included in the two day health casion. Yeah ma'am I will share.
Speaker 0
32.85s
Okay.
Speaker 0
34.41s
Okay.
Speaker 0
38.81s
yaa maam ai vil share vith yu aal dha detail in yuvar vaatsaap.
Speaker 1
42.05s
Okay.
Speaker 0
42.61s
yu ken chek it aut. dis is gut far yu. ai vil te vi hav laik adar program also. ai vil sher da ditels maam.
Speaker 1
48.65s
Yes. Basically if I can talk to you, I don't know if you're the concerned, but if I can share with you, I'm looking for something for hormonal balance, okay?
Speaker 0
56.53s
okay hormonal balance okay.
Speaker 1
58.03s
on balance. Okay. Yeah, I am going through this, you know, uterine fibroids I had and I think they they have developed once again.
Speaker 0
65.63s
Okay.
Speaker 1
66.05s
So with reference to that and also my probably I'm 50 right now.
Speaker 0
70.93s
Okay.
Speaker 1
71.17s
Okay, possibly this perimenopause has started and so I wanted to.
Speaker 0
74.65s
Okay.
Speaker 1
76.83s
you know, take concerned treatments, yeah.
Speaker 0
80.09s
Okay.
Speaker 0
81.71s
okay okay ma'am. okay ma'am. i will i will first i will share all the details. uh you can tell me for tomorrow what time you free. i give you the demo call.
Speaker 1
91.71s
I fix the demo.
Speaker 0
92.13s
ai fix da demo call. okay? and you are what is ai will share da detail first you can analyze everything. and what time am tomorrow you are free?
Speaker 1
93.91s
Ok.
Speaker 1
96.47s
I will
Speaker 1
97.53s
First
Speaker 1
99.11s
And
Speaker 1
101.95s
I'm okay tomorrow is not that a busy day. In fact today I was just heading for a meeting.
Speaker 0
107.23s
Okay.
Speaker 1
107.37s
Okay. So, tomorrow is an it's an easy day for me. 12:30 okay for you?
Speaker 0
111.07s
12:30 okay for you ma'am?
Speaker 1
112.83s
yes yes sounds good.
Speaker 0
113.61s
Yeah okay ma'am I will share the
Speaker 1
114.63s
Okay maam I will share the group.
Speaker 0
116.19s
Ya
Speaker 1
116.35s
In fact, can we make it at twelve?
Speaker 0
119.01s
Yeah, ma'am, okay, fine, ma'am. I'll give you 12 o'clock up and I'll go.
Speaker 1
120.67s
12 o'clock up and okay good. Yeah. And yeah yeah so we we speak.
Speaker 0
123.01s
Ya.
Speaker 0
127.11s
Yeah ma'am okay ma'am. What is your requirement you can text it me. I will share all the details and we'll fix it on tomorrow ma'am.
Speaker 1
127.33s
Okay. What is your requirement?
Speaker 1
130.77s
Hello sir.
Speaker 1
132.67s
and
Speaker 0
135.51s
12 o'clock. Ya okay. Thank you ma'am. Thank you.
Speaker 1
135.51s
12 o'clock. Ya okay. Thank you ma'am. Thank you. Thank you so much. Thank you so much ma'am.
Speaker 0
139.27s
Thank you so much. Have a nice day.
Speaker 1
141.43s
I wish you the same. Thank you.
Speaker 0
142.59s
Thank you.