Call Intelligence — Priya Balasubramanian

Customer Priya Balasubramanian

Phone +919962008610

Rep Bhavani

Team Sales

Date 2026-02-20 16:40

Duration 0:17

Source instagram_ad

Lead Source

Meta Ads

CampaignMeta | Leads | 181 | AIWO Health

Platformig

Lead DateFeb 17, 2026

CityChennai

Call History

2 attempts

Total Attempts2

First CallFeb 19, 2026

Last CallFeb 20, 2026

Total Talk Time0.8 min

Rep Performance

3.0/10

Pitch Effectiveness

0.0/10

Engagement

2.0/10

Conversion Probability

10.0%

Personalization

5.0/10

Technical Quality

0.0/10

Active Alerts

Low Performance: Bhavani

Bhavani scored 3.0/10 on call with Priya Balasubramanian. Review recommended.

No Close Attempt: Bhavani

Bhavani did not attempt to close on call with Priya Balasubramanian. Coaching opportunity.

No Rapport or Discovery: Bhavani

Bhavani skipped both rapport building and needs discovery on call with Priya Balasubramanian.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost

Calls Before Closure 2

Upsell Attempted No

Cross-sell Attempted No

Customer Profile

Gender Female

Language Preference Tamil

Brand Awareness High

Brand Sentiment Neutral

Budget Sensitivity Unknown

Readiness to Buy Cold

Decision Maker Self

Lead Type paid

Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch

Opening Quality Fair

Rapport Building Missing

Needs Discovery Missing

Discovery Depth None

Discovery Questions 0

Pitch Approach Direct

Closing Attempt No

Closing Technique None

Call Ending other

Call Structure

Duration 0:17 (17s)

Primary Language Tamil

Secondary Language English

Code Switching High

Total Speaker Turns 7

Rep Words / Customer Words 21 / 18

Rep Longest Monologue 3s

Customer Longest Monologue 5s

Silence Gaps (>2s) 0 (max 1.0s)

Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral

Rep Confidence Medium

Needs-Based Selling No

Value Stacking No

Urgency Creation None

Script Adherence None

Filler Words Low

Follow-Up Commitment No

Total Objections 1

Handled Successfully 0

Handling Rate

Dominant Category Timing

Objections

Objection	Category	Raised By	Handled	Technique	Quality
Already provided status/Not interested right now Illa adhu nethi naan sonnen like I will call that if I am interested thank you.	timing/interest	Customer	No	acceptance	Poor

Products Discussed

Product	Mentioned By	Price	Customer Reaction	Context
health services	Rep	--	Negative	Introduction of the company name.

Key Moments

00:11

Customer Rejection

The customer shuts down the sales attempt by referencing a previous conversation where they already set a boundary.

Resistance Signals

Illa adhu nethi naan sonnen like I will call that if I am interested

Topics Discussed

Identity Verification Company Introduction Previous Conversation Reference

Sentiment Arc Detail

Phase	Order	Sentiment	Note
Opening	1	neutral	Acknowledges identity.
Middle	2	neutral	States they already gave an answer previously.
Closing	3	neutral	Ends with 'thank you'.

Call Transcript

Speaker 0 3.85s

Hello

Speaker 0 5.07s

Ya Ma'am This is Priya Balasubrahmanyam

Speaker 1 7.77s

Yes yes.

Speaker 0 8.77s

Ya Ma'am Ma'am naangal IOla irundhu call panrom Ma'am.

Speaker 1 11.81s

Illa adhu nethi naan sonnen like I will call that if I am interested thank you.

Speaker 0 14.35s

Speaker 0 16.07s

Okay thank you Ma'am.

Source File +919962008610 20-2-2026, 4-40-7pm.mp3

Transcript +919962008610_20-2-2026,_4-40-7pm_transcript.json

Ingested 2026-03-01 11:20

Call ID #19529