A
Call Intelligence
Priya Balasubramanian with Bhavani — Feb 19, 2026 16:06
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Priya Balasubramanian. Coaching opportunity.
No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Priya Balasubramanian.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
58% into call
Pitch Approach
Reference to previous action (form fill)
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:31 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time/Busy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/outside
Aa illa sorry ippo naan actually veliyila irukken naan appurama call pannattuma
|
time | Customer | No | passive acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Skeptical | Referencing the form the customer filled. |
Key Moments
200:14
Customer asks 'Engirundhu' (From where?)
Indicates low brand recall despite having filled a form 2 days prior.
00:26
Customer states she is outside and requests callback.
The primary reason for the call's short duration and lack of conversion.
Resistance Signals
2
Questioning the need for the form
Stating she is currently outside/busy
Confusion Signals
2
Engirundhu (From where?)
Pannirukkanumaa? (Did I do it/Should I have done it?)
Topics Discussed
Introduction
Lead Source Verification
Health Checkup Form
Callback Request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Identification | 2 | neutral | Asked 'Engirundhu' (From where?) and 'Pannirukkanumaa?' (Did I have to do it?). |
| Closing | 3 | neutral | Stated she was outside and would call back later. |
Call Transcript
Click to expand
Speaker 0
1.15s
Hello
Speaker 1
2.85s
Hello
Speaker 0
3.79s
Hello, hi ma'am.
Speaker 1
5.79s
O hi
Speaker 0
6.99s
Aa Ma'am I am Bhavani Priya Balakrishnamani Ma'am
Speaker 1
10.57s
Aa aamaanga nee
Speaker 0
11.51s
Aa ma'am naangal IOL irundhu call panrom.
Speaker 1
14.51s
Engirundhu
Speaker 0
15.33s
I am Bhavani from IO.
Speaker 1
18.13s
Okay.
Speaker 0
18.87s
Ya ma'am neenga IUP-ku vandhu annually vandhu blood test or health checkup-laam pannirukkeenga ma'am form fill up pannirukkeenga ma'am
Speaker 1
22.99s
Pannirukkanumaa?
Speaker 1
26.77s
Aa illa sorry ippo naan actually veliyila irukken naan appurama call pannattuma thank you.
Speaker 0
30.53s
Yaash