A
Call Intelligence
Al with Bhavani — Feb 19, 2026 16:34
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
3:29 (210s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
66
Rep Words / Customer Words
384 / 162
Rep Longest Monologue
30s
Customer Longest Monologue
8s
Silence Gaps (>2s)
4 (max 8.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high
18000... Maine sochna padega
|
price | Customer | Yes | value stacking | Average |
|
Location (Chennai vs Mumbai)
Chennai mein lekin main Mumbai mein.
|
logistics | Customer | Yes | service assurance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Skeptical | Main product discussed as a comprehensive health checkup. |
| omega 3 | Customer | -- | Neutral | Included as part of the 18,000 INR package. |
Key Moments
301:13
Lead Source Identification
Crucial for establishing context as the customer had forgotten the inquiry.
02:20
Price Reveal
The 18,000 INR price point created immediate hesitation.
02:50
Logistics Resolution
Agent successfully cleared the concern about being in Mumbai while the office is in Chennai.
Discovery Questions
2
Q1
Are you comfortable to English or Hindi?
Q2
Aap kahan se ho?
Trust Signals
2
Asked about office location
Asked about payment security/method
Resistance Signals
2
Price shock (18000)
Stated need to think about it
Confusion Signals
1
Initial memory lapse regarding the Instagram ad
Topics Discussed
Blood test panels
Vitamins
Pricing
Home collection
Payment methods
Instagram inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not initially remember the inquiry. |
| Discovery/Pitch | 2 | neutral | Asked specific questions about what is covered (vitamins, etc.). |
| Price Reveal | 3 | neutral | Stalled after hearing the 18,000 INR price point. |
| Closing | 4 | neutral | Agreed to check the link. |
Call Transcript
Click to expand
Speaker 1
1.37s
Hello.
Speaker 0
2.61s
Hello.
Speaker 1
3.63s
Hello hi sir.
Speaker 1
6.27s
Good evening.
Speaker 1
9.73s
Hello.
Speaker 0
11.41s
Hello
Speaker 1
12.25s
Hello hi sir good evening.
Speaker 0
14.29s
Hello
Speaker 1
15.31s
Hello sir.
Speaker 0
17.23s
Boliye.
Speaker 1
18.31s
Ya sir are you comfortable to English or Hindi?
Speaker 0
22.29s
Jo bhi aap chahenge.
Speaker 1
23.63s
Hindi.
Speaker 0
26.29s
Boliye.
Speaker 1
27.17s
Ya ek second sir.
Speaker 1
36.55s
Nikki.
Speaker 0
38.31s
Hello.
Speaker 1
38.49s
Hello
Speaker 0
39.85s
Madam kahan se bol rahe hain?
Speaker 1
40.41s
Kaun se bol rahe hain? Ek minute ek minute babu ji hello.
Speaker 0
46.23s
Haan Madam, boliye.
Speaker 1
47.15s
Haan boliye sir.
Speaker 0
49.75s
Aapne phone kiya mera?
Speaker 1
51.23s
Haan, vahi vo ek sau ek blood test ke liye aapne inquiry poochha tha na IO.
Speaker 0
57.23s
181 blood test theek hai?
Speaker 1
58.51s
Haan, IO AIWO company ka ek sau ek blood test hai hamara, aapne inquiry poochha tha na iske liye.
Speaker 0
64.21s
Aapne.
Speaker 0
67.29s
Mere ko yaad nahi aa raha madam, ye kab kiya tha maine?
Speaker 0
72.35s
Hello
Speaker 1
73.49s
Recently only sir ek Instagram mein aapne request bheja tha.
Speaker 0
78.51s
Achha achha inchhokan.
Speaker 1
79.41s
Haan
Speaker 0
80.31s
Woh achha theek hai, toh iske baare mein kya karna hai Madam?
Speaker 1
83.53s
Nahi sir, yeh blood test hai, toh aap kahan se ho?
Speaker 0
87.19s
nahi, blood test mein kya-kya pata chal jayega? Ye kya?
Speaker 1
90.37s
Ismein full panel aa jayega sir, aapko cardiac ka panel aa jayega, liver, kidney.
Speaker 0
95.49s
Haan
Speaker 1
95.51s
Aap stress ka panel STD ka panel vo poora ka poora panel aapko cover ho jaayega matlab ek hi blood test mein poora head to toe jo bhi hai poora measure ho jaayega abhi kya hota hai toh abhi aajkal doctor ke paas jaate hain toh kya bolte hain yeh alag se test karao woh alag se test karao yeh karao woh karao abhi is blood test mein kya hai toh poora ek ekdam aapko poora ek sab cheez aapko haath mein aa jaayega toh aap kisi doctor ke paas jaake bataoge toh matlab they will be satisfied.
Speaker 1
125.51s
Ki theek hai poora measure ho gaya hai karke.
Speaker 0
100.47s
Pura.
Speaker 0
108.01s
Haan
Speaker 0
121.49s
Kisi doctor
Speaker 0
127.67s
Achha ye ismein vitamin bhi aata hai vitamin haan poora vitamin
Speaker 1
129.57s
Haan poora vitamin ka panel hai sir vitamin A B vitamin D vitamin D three B twelve vitamin D six everything is there.
Speaker 0
132.55s
Vitamin E
Speaker 0
138.41s
Achha achha, iska cost kitna tha Madam?
Speaker 1
139.29s
Sir kaafi.
Speaker 1
140.57s
Eighteen thousand sir.
Speaker 0
142.21s
18000
Speaker 1
143.07s
Haan, aathasah. Iske saath Omega three test ka bhi aata hai aapko.
Speaker 0
149.39s
Sorry Omega three achha achha achha.
Speaker 1
152.73s
Iske saath hi included hai.
Speaker 0
154.91s
Yeh athasar ka test hai.
Speaker 1
156.37s
Haan, eighteen thousand.
Speaker 0
157.79s
Maine sochna padega yeh I A I W aapne bataya tha.
Speaker 1
161.13s
Haan, I O, I O, correct.
Speaker 0
163.49s
Toh main aur aapka office kahan pe hota hai?
Speaker 1
166.09s
Chennai mein hai sir.
Speaker 0
167.89s
Chennai mein lekin main Mumbai mein.
Speaker 1
168.49s
Lekin main
Speaker 1
170.23s
Mumbai no problem sir, hamare technicians all over pan India hai, toh hamare technicians seedha aapke ghar pe aake blood draw kar lenge, woh problem nahi hai.
Speaker 0
174.41s
Mari
Speaker 0
178.43s
Accha, okay okay.
Speaker 1
179.25s
Okay okay.
Speaker 0
180.05s
Okay. Eighteen thousand hai saath payment.
Speaker 1
181.39s
Haan.
Speaker 1
182.93s
Kya sir?
Speaker 0
184.25s
Payment kaise karne ka hai aapka technician ko karna padta hai ki?
Speaker 1
186.77s
Nahi nahi payment aake directly aap website mein kar sakte ho, aathas ka blood test ya humko link ya hum link bhej denge aapko, usmein kar sakte ho.
Speaker 0
196.23s
Haan nahi theek hai, main kya hai na aap apna link bhejo, main vo website check kar loonga usmein kya kya.
Speaker 1
200.65s
Haan toh website dekh lijiye main link bhej deti hoon aap website check karke aap website mein bhi payment kar sakte ho no problem.
Speaker 0
206.79s
Okay Madam.
Speaker 1
207.71s
Okay sir.
Speaker 0
208.75s
Thank you.
Speaker 1
209.25s
Thank you.